-100
NPS
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Potpourri Group
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About Potpourri Group's Brand
Potpourri Holdings is one of the leading multi-title catalog companies in America.
Brand at a Glance
78%
Customer Loyalty
2/5
Product Quality
1.7/5
Pricing
1.6/5
Customer Service
Potpourri Group NPS
Potpourri Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Potpourri Group's customers would recommend using the product based on a scale of -100 to 100.
Potpourri Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Potpourri Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
Mar 2026 -100 | Mar 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Potpourri Group NPS by Gender
Potpourri Group's NPS was rated -100 by Female customers on Comparably.
Female
-100
Potpourri Group's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Potpourri Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Potpourri Group NPS by Ethnicity
Potpourri Group's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Potpourri Group NPS by Age
Potpourri Group's NPS was rated -100 points by customers ages 66+ on Comparably.
Potpourri Group NPS by Usage
Potpourri Group's NPS was rated -100 points by customers who have used Potpourri Group's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Potpourri Group Customer Reviews
Out of the 3 Potpourri Group customer reviews 0 were positive and 3 were constructive. Potpourri Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Potpourri Group Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Potpourri Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Potpourri Group Customer Loyalty Score by Gender
Potpourri Group's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Potpourri Group.
Female
100%
Yes
Male
N/A
Yes
Potpourri Group Customer Loyalty Score by Ethnicity
Potpourri Group's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Potpourri Group.
100
out of 100
Caucasian
Potpourri Group Customer Loyalty Score by Age
Potpourri Group's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Potpourri Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Potpourri Group Customer Loyalty Score by Usage
Potpourri Group's Customer Loyalty score was rated 100% by customers who have used Potpourri Group's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Potpourri Group Product Quality
2/5
Potpourri Group has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Potpourri Group Product Information
Potpourri Group’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Potpourri Group Product Quality
Potpourri Group's Product Quality score was rated highest by customers who have used Potpourri Group's products/services for Over 10 Years, and rated lowest by customers who have used Potpourri Group's products/services for 2 to 5 Years.
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Ranked Potpourri Group Product Quality the Highest
Ranked Potpourri Group Product Quality the Lowest
Potpourri Group Product Quality Score by Gender
Potpourri Group's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Potpourri Group.
Female
1.6/5
Male
N/A
Potpourri Group Product Quality Score by Ethnicity
Potpourri Group's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Potpourri Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Potpourri Group Product Quality Score by Age
Potpourri Group's Product Quality score was rated 2.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Potpourri Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
Potpourri Group Product Quality Score by Usage
Potpourri Group's Product Quality score was rated the highest by customers who have used Potpourri Group's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Potpourri Group Pricing
Potpourri Group ROI & Value For Money
1.7/5
Potpourri Group has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Quick Insights into Potpourri Group ROI
Potpourri Group's ROI score was rated highest by customers who have used Potpourri Group's products/services for Over 10 Years, and rated lowest by customers who have used Potpourri Group's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Potpourri Group's ROI score.
Ranked Potpourri Group ROI the Highest
Ranked Potpourri Group ROI the Lowest
Potpourri Group ROI Score by Gender
Potpourri Group's ROI score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Potpourri Group.
Female
1.7/5
Male
N/A
Potpourri Group ROI Score by Ethnicity
Potpourri Group's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Potpourri Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Potpourri Group ROI Score by Age
Potpourri Group's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Potpourri Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Potpourri Group ROI Score by Usage
Potpourri Group's ROI score was rated the highest by customers who have used Potpourri Group's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Potpourri Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Potpourri Group Customer Satisfaction
Potpourri Group's Customer Satisfaction score was rated highest by customers who have used Potpourri Group's products/services for 2 to 5 Years, and rated lowest by customers who have used Potpourri Group's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Potpourri Group's Customer Satisfaction.
Ranked Potpourri Group Customer Satisfaction the Highest
Ranked Potpourri Group Customer Satisfaction the Lowest
Potpourri Group Customer Satisfaction Score by Gender
Potpourri Group's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Potpourri Group.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Potpourri Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Potpourri Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Potpourri Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
Potpourri Group Customer Satisfaction Score by Age
Potpourri Group's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Potpourri Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Potpourri Group Customer Satisfaction Score by Usage
Potpourri Group's Customer Satisfaction score was rated 0 points by customers who have used Potpourri Group's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Potpourri Group Customer Service
1.6/5
Potpourri Group has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About Potpourri Group's Customer Service
Address
222 Mill Road, Chelmsford, MA
Website
http://www.potpourrigroup.com/
Phone Number
978-256-4100
Quick Insights into Potpourri Group Customer Service
Potpourri Group's Customer Service score was rated highest by customers who have used Potpourri Group's products/services for 2 to 5 Years, and rated lowest by customers who have used Potpourri Group's products/services for Over 10 Years.
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Ranked Potpourri Group Customer Service the Highest
Ranked Potpourri Group Customer Service the Lowest
Potpourri Group Customer Service Score by Gender
Potpourri Group's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Potpourri Group.
Female
1.5/5
Male
N/A
Potpourri Group Customer Service Score by Ethnicity
Potpourri Group's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Potpourri Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Potpourri Group Customer Service Score by Age
Potpourri Group's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Potpourri Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Potpourri Group Customer Service Score by Usage
Potpourri Group's Customer Service score was rated 1.5 stars by customers who have used Potpourri Group's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Potpourri Group as an Employer
2.6/5
Potpourri Group has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Potpourri Group scored a -100 for Net Promoter Score and a -86 for Employee Net Promoter Score. NPS gauges how likely a customer of Potpourri Group would recommend the brand to a friend. ENPS measures how likely Potpourri Group employees would recommend working at Potpourri Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-86
eNPS Score
| 0% | Promoters |
|---|---|
| 14% | Passive |
| 86% | Detractors |
