34
NPS
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Brand Page
PPM America
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About PPM America's Brand
PPM is an investment firm specializing in direct and fund investments.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
PPM America NPS
PPM America's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether PPM America's customers would recommend using the product based on a scale of -100 to 100.
PPM America Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
PPM America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PPM America Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PPM America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PPM America Product Quality
4/5
PPM America has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PPM America's overall Product Quality score rated by its users and customers.
PPM America Product Information
PPM America’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.ppmamerica.com
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
PPM America Pricing
PPM America ROI & Value For Money
5/5
PPM America has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock PPM America's overall ROI score rated by its users and customers.
PPM America Customer Satisfaction (CSAT)
PPM America Customer Satisfaction (CSAT) Score
50 / 100
PPM America has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PPM America Customer Service
5/5
PPM America has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock PPM America's overall Customer Service score rated by its users and customers.
About PPM America's Customer Service
Address
Chicago, IL
Website
www.ppmamerica.com
PPM America as an Employer
2.6/5
PPM America has a 2.6/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
PPM America scored a 34 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of PPM America would recommend the brand to a friend. ENPS measures how likely PPM America employees would recommend working at PPM America to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
