0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Preformed Line Products
Marketing or Exec? Claim Your Free Account
About Preformed Line Products' Brand
Preformed Line Products designs and manufactures products and systems used in the construction and maintenance of overhead and underground networks.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Preformed Line Products NPS
Preformed Line Products's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Preformed Line Products's customers would recommend using the product based on a scale of -100 to 100.
Preformed Line Products Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Preformed Line Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Preformed Line Products Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Preformed Line Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Preformed Line Products Product Quality
3.2/5
Preformed Line Products has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Preformed Line Products' overall Product Quality score rated by its users and customers.
Preformed Line Products Product Information
Preformed Line Products’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.preformed.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Preformed Line Products Pricing
Preformed Line Products ROI & Value For Money
3/5
Preformed Line Products has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Preformed Line Products' overall ROI score rated by its users and customers.
Preformed Line Products Customer Satisfaction (CSAT)
Preformed Line Products Customer Satisfaction (CSAT) Score
50 / 100
Preformed Line Products has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Preformed Line Products Customer Service
3.2/5
Preformed Line Products has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Preformed Line Products' overall Customer Service score rated by its users and customers.
About Preformed Line Products's Customer Service
Address
Bay Village, OH
Website
www.preformed.com
Preformed Line Products as an Employer
2.8/5
Preformed Line Products has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Preformed Line Products
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Preformed Line Products scored a 0 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Preformed Line Products would recommend the brand to a friend. ENPS measures how likely Preformed Line Products employees would recommend working at Preformed Line Products to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 10% | Promoters |
|---|---|
| 50% | Passive |
| 40% | Detractors |
