20
NPS
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Presbyterian Homes & Services
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About Presbyterian Homes & Services' Brand
Brand at a Glance
87%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Presbyterian Homes & Services NPS
Presbyterian Homes & Services's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Presbyterian Homes & Services's customers would recommend using the product based on a scale of -100 to 100.
Presbyterian Homes & Services Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Presbyterian Homes & Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Apr 2024 20 | Apr 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Presbyterian Homes & Services NPS by Gender
Presbyterian Homes & Services's NPS was rated 0 by Male customers on Comparably.
Male
0
Presbyterian Homes & Services's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Presbyterian Homes & Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Presbyterian Homes & Services NPS by Ethnicity
Presbyterian Homes & Services's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Presbyterian Homes & Services Customer Reviews
Out of the 2 Presbyterian Homes & Services customer reviews 1 was positive and 1 was constructive. Presbyterian Homes & Services customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Presbyterian Homes & Services Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Presbyterian Homes & Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Presbyterian Homes & Services Customer Loyalty Score by Gender
Presbyterian Homes & Services's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Presbyterian Homes & Services Customer Loyalty Score by Ethnicity
Presbyterian Homes & Services's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Presbyterian Homes & Services.
100
out of 100
Caucasian
Presbyterian Homes & Services Product Quality
3/5
Presbyterian Homes & Services has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Presbyterian Homes & Services Product Information
Presbyterian Homes & Services’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.preshomes.org
- Company Size
- 5,001-10,000 Employees
Quick Insights into Presbyterian Homes & Services Product Quality
Presbyterian Homes & Services's Product Quality score was rated highest by Caucasian customers.
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Ranked Presbyterian Homes & Services Product Quality the Highest
Presbyterian Homes & Services Product Quality Score by Gender
Presbyterian Homes & Services's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Presbyterian Homes & Services Product Quality Score by Ethnicity
Presbyterian Homes & Services's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Presbyterian Homes & Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Presbyterian Homes & Services Pricing
Presbyterian Homes & Services ROI & Value For Money
3.1/5
Presbyterian Homes & Services has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Presbyterian Homes & Services ROI
Presbyterian Homes & Services's ROI score was rated highest by Male customers.
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Ranked Presbyterian Homes & Services ROI the Highest
Presbyterian Homes & Services ROI Score by Gender
Presbyterian Homes & Services's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Presbyterian Homes & Services ROI Score by Ethnicity
Presbyterian Homes & Services's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Presbyterian Homes & Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Presbyterian Homes & Services Customer Satisfaction (CSAT)
Presbyterian Homes & Services Customer Satisfaction (CSAT) Score
80 / 100
Presbyterian Homes & Services has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Presbyterian Homes & Services Customer Satisfaction
Presbyterian Homes & Services's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Presbyterian Homes & Services Customer Satisfaction the Highest
Presbyterian Homes & Services Customer Satisfaction Score by Gender
Presbyterian Homes & Services's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Presbyterian Homes & Services.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Presbyterian Homes & Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Presbyterian Homes & Services' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Presbyterian Homes & Services.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Presbyterian Homes & Services Customer Service
3.2/5
Presbyterian Homes & Services has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Presbyterian Homes & Services's Customer Service
Address
Saint Paul, MN
Website
https://www.preshomes.org
Quick Insights into Presbyterian Homes & Services Customer Service
Presbyterian Homes & Services's Customer Service score was rated highest by Male customers.
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Ranked Presbyterian Homes & Services Customer Service the Highest
Presbyterian Homes & Services Customer Service Score by Gender
Presbyterian Homes & Services's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Presbyterian Homes & Services.
Male
2.8/5
Female
N/A
Presbyterian Homes & Services Customer Service Score by Ethnicity
Presbyterian Homes & Services's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Presbyterian Homes & Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Presbyterian Homes & Services as an Employer
Consumer vs. Employees
Presbyterian Homes & Services scored a 20 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Presbyterian Homes & Services would recommend the brand to a friend. ENPS measures how likely Presbyterian Homes & Services employees would recommend working at Presbyterian Homes & Services to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
