Most people take the work and their duties seriously but they are also willing to admit they know their limitations and challenges.
Value and understand diversity and its many forms. Don't just throw it out there by way of trainings and groups formed in response to Executive Order and complaints.
Diversity needs to be understood instead of being thrown out as training materials. It needs to come from the top.
There's a large disconnect between management and employees. Poorly thought-out initiatives are frequently introduced and then quickly abandoned. Management has little understanding or interest in how the agency functions day-to-day. Frequent battles between divisions make progress difficult.
The toxicity starts with the executive team and filters down. It's painfully obvious they do not get along and are actively working to sabotage one another while building their own little fiefdoms.