-73
NPS
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Prestige Care Inc.
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About Prestige Care Inc. Brand
Prestige Care Inc. is providing assisted living, skilled nursing and homes and programs for the retired.
Brand at a Glance
61%
Customer Loyalty
1.7/5
Product Quality
1.9/5
Pricing
1.8/5
Customer Service
Prestige Care Inc. NPS
Prestige Care Inc.'s Net Promoter Score (NPS) is a -73 with 7% Promoters, 13% Passives, and 80% Detractors. Net Promoter Score tracks whether Prestige Care Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Prestige Care Inc. Overall NPS
| 7% | Promoters |
|---|---|
| 13% | Passives |
| 80% | Detractors |
Prestige Care Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -66 | May 2023 | -66 |
Aug 2023 -69 | Aug 2023 | -69 |
Sep 2023 -69 | Sep 2023 | -69 |
Nov 2023 -69 | Nov 2023 | -69 |
Feb 2024 -69 | Feb 2024 | -69 |
Mar 2024 -69 | Mar 2024 | -69 |
Apr 2024 -69 | Apr 2024 | -69 |
May 2024 -70 | May 2024 | -70 |
Sep 2024 -70 | Sep 2024 | -70 |
Oct 2024 -72 | Oct 2024 | -72 |
Oct 2025 -73 | Oct 2025 | -73 |
Apr 2026 -73 | Apr 2026 | -73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prestige Care Inc. NPS by Gender
Male customers rated Prestige Care Inc.'s NPS 4 points higher than Female customers.
Male
-86
Prestige Care Inc.'s NPS was rated -86 by Male customers on Comparably.
0%
Promoters
14%
Passives
86%
Detractors
Female
-90
Prestige Care Inc.'s NPS was rated -90 by Female customers on Comparably.
0%
Promoters
10%
Passives
90%
Detractors
Prestige Care Inc. NPS by Ethnicity
Prestige Care Inc.'s NPS was rated -92 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -92 | Caucasian | -92 |
Prestige Care Inc. NPS by Age
Prestige Care Inc.'s NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Prestige Care Inc. NPS by Usage
Prestige Care Inc.'s NPS was rated the highest by customers who have used Prestige Care Inc.'s products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -63 | Less than 1 Year | -63 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
Prestige Care Inc. Customer Reviews
Out of the 4 Prestige Care Inc. customer reviews 0 were positive and 4 were constructive. Prestige Care Inc. customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Prestige Care Inc. Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Prestige Care Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prestige Care Inc. Customer Loyalty Score by Gender
Female customers rated Prestige Care Inc.'s Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Prestige Care Inc..
Male
61%
Yes
Female
73%
Yes
Prestige Care Inc. Customer Loyalty Score by Ethnicity
Prestige Care Inc.'s Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Prestige Care Inc..
70
out of 100
Caucasian
Prestige Care Inc. Customer Loyalty Score by Age
Prestige Care Inc.'s Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Prestige Care Inc..
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
61-65 70% | 61-65 | 70% |
66+ 60% | 66+ | 60% |
Prestige Care Inc. Customer Loyalty Score by Usage
Prestige Care Inc.'s Customer Loyalty score was rated the highest by customers who have used Prestige Care Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Prestige Care Inc. Customer Loyalty Score by Industry
Prestige Care Inc.'s Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Prestige Care Inc. Product Quality
1.7/5
Prestige Care Inc. has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Prestige Care Inc. Product Information
Prestige Care Inc.’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Prestige Care Inc.'s product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Prestige Care Inc. the lowest at 1.5.
- Website
- http://www.prestigecare.com
- Company Size
- 501-1,000 Employees
Quick Insights into Prestige Care Inc. Product Quality
Prestige Care Inc.'s Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Prestige Care Inc. Product Quality.
Ranked Prestige Care Inc. Product Quality the Highest
Ranked Prestige Care Inc. Product Quality the Lowest
Prestige Care Inc. Product Quality Score by Gender
Prestige Care Inc.'s Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Prestige Care Inc..
Male
1.5/5
Female
1.5/5
Prestige Care Inc. Product Quality Score by Ethnicity
Prestige Care Inc.'s Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Prestige Care Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Prestige Care Inc. Product Quality Score by Age
Prestige Care Inc.'s Product Quality score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Prestige Care Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Prestige Care Inc. Product Quality Score by Usage
Prestige Care Inc.'s Product Quality score was rated the highest by customers who have used Prestige Care Inc.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Prestige Care Inc. Product Quality Score by Industry
Prestige Care Inc.'s Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Prestige Care Inc. Pricing
Prestige Care Inc. ROI & Value For Money
1.9/5
Prestige Care Inc. has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Prestige Care Inc. overall ROI score rated by its users and customers.
Prestige Care Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Prestige Care Inc..
Quick Insights into Prestige Care Inc. ROI
Prestige Care Inc.'s ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked Prestige Care Inc. ROI the Highest
Ranked Prestige Care Inc. ROI the Lowest
Prestige Care Inc. ROI Score by Gender
Female customers rated Prestige Care Inc.'s ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Prestige Care Inc..
Male
1.5/5
Female
1.6/5
Prestige Care Inc. ROI Score by Ethnicity
Prestige Care Inc.'s ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Prestige Care Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Prestige Care Inc. ROI Score by Age
Prestige Care Inc.'s ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Prestige Care Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Prestige Care Inc. ROI Score by Usage
Prestige Care Inc.'s ROI score was rated the highest by customers who have used Prestige Care Inc.'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Prestige Care Inc. ROI Score by Industry
Prestige Care Inc.'s ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Prestige Care Inc. Customer Satisfaction (CSAT)
Prestige Care Inc. Customer Satisfaction (CSAT) Score
7 / 100
Prestige Care Inc. has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
3%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
32%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Prestige Care Inc. Customer Satisfaction
Prestige Care Inc.'s Customer Satisfaction score was rated highest by customers who have used Prestige Care Inc.'s products/services for 2 to 5 Years, and rated lowest by customers who have used Prestige Care Inc.'s products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Prestige Care Inc. Customer Satisfaction.
Ranked Prestige Care Inc. Customer Satisfaction the Highest
Ranked Prestige Care Inc. Customer Satisfaction the Lowest
Prestige Care Inc. Customer Satisfaction Score by Gender
Male customers rated Prestige Care Inc.'s Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Prestige Care Inc..
14 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 29% | |
Very Dissatisfied | 43% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 28% | |
Dissatisfied | 29% | |
Very Dissatisfied | 43% |
Prestige Care Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Prestige Care Inc. Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
27%
Very Dissatisfied
46%
Prestige Care Inc. Customer Satisfaction Score by Age
Prestige Care Inc.'s Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Prestige Care Inc..
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 17% |
Prestige Care Inc. Customer Satisfaction Score by Usage
Prestige Care Inc.'s Customer Satisfaction score was rated the highest by customers who have used Prestige Care Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Prestige Care Inc. Customer Satisfaction Score by Industry
Prestige Care Inc.'s Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "max",
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}Prestige Care Inc. Customer Service
1.8/5
Prestige Care Inc. has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Prestige Care Inc.'s Customer Service
Address
7700 NE Parkway Drive Suite 300, Vancouver, WA 98662-6654
Website
http://www.prestigecare.com
Phone Number
360-735-7155
Quick Insights into Prestige Care Inc. Customer Service
Prestige Care Inc.'s Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Prestige Care Inc. Customer Service score.
Ranked Prestige Care Inc. Customer Service the Highest
Ranked Prestige Care Inc. Customer Service the Lowest
Prestige Care Inc. Customer Service Score by Gender
Male customers rated Prestige Care Inc.'s Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Prestige Care Inc..
Male
1.6/5
Female
1.5/5
Prestige Care Inc. Customer Service Score by Ethnicity
Prestige Care Inc.'s Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Prestige Care Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Prestige Care Inc. Customer Service Score by Age
Prestige Care Inc.'s Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Prestige Care Inc..
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Prestige Care Inc. Customer Service Score by Usage
Prestige Care Inc.'s Customer Service score was rated the highest by customers who have used Prestige Care Inc.'s products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Prestige Care Inc. Customer Service Score by Industry
Prestige Care Inc.'s Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Prestige Care Inc. as an Employer
2.3/5
Prestige Care Inc. has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Prestige Care Inc.
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Prestige Care Inc. scored a -73 for Net Promoter Score and a -59 for Employee Net Promoter Score. NPS gauges how likely a customer of Prestige Care Inc. would recommend the brand to a friend. ENPS measures how likely Prestige Care Inc. employees would recommend working at Prestige Care Inc. to a friend.
Net Promoter Score
-73
NPS Score
| 7% | Promoters |
|---|---|
| 13% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-59
eNPS Score
| 13% | Promoters |
|---|---|
| 15% | Passive |
| 72% | Detractors |
