-44
NPS
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Pretty Litter
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About Pretty Litter's Brand
PrettyLitter’s lightweight litter monitors feline health by changing colors when it detects abnormalities in your cat's urine.
Brand at a Glance
63%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
1.8/5
Customer Service
Pretty Litter NPS
Pretty Litter's Net Promoter Score (NPS) is a -44 with 24% Promoters, 8% Passives, and 68% Detractors. Net Promoter Score tracks whether Pretty Litter's customers would recommend using the product based on a scale of -100 to 100.
Pretty Litter Overall NPS
| 24% | Promoters |
|---|---|
| 8% | Passives |
| 68% | Detractors |
Pretty Litter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -47 | Sep 2022 | -47 |
Nov 2022 -49 | Nov 2022 | -49 |
Dec 2022 -49 | Dec 2022 | -49 |
Jan 2023 -52 | Jan 2023 | -52 |
Mar 2023 -50 | Mar 2023 | -50 |
May 2023 -51 | May 2023 | -51 |
Jun 2023 -49 | Jun 2023 | -49 |
Nov 2023 -49 | Nov 2023 | -49 |
Mar 2024 -47 | Mar 2024 | -47 |
Jul 2024 -49 | Jul 2024 | -49 |
Nov 2024 -47 | Nov 2024 | -47 |
Dec 2024 -44 | Dec 2024 | -44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pretty Litter NPS by Gender
Female customers rated Pretty Litter's NPS 16 points higher than Male customers.
Male
-76
Pretty Litter's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-60
Pretty Litter's NPS was rated -60 by Female customers on Comparably.
14%
Promoters
12%
Passives
74%
Detractors
Pretty Litter NPS by Ethnicity
Pretty Litter's NPS was rated -61 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -61 | Caucasian | -61 |
Pretty Litter NPS by Age
Pretty Litter's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Pretty Litter NPS by Usage
Pretty Litter's NPS was rated the highest by customers who have used Pretty Litter's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -64 | Less than 1 Year | -64 |
1 to 2 Years -47 | 1 to 2 Years | -47 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
Pretty Litter Customer Reviews
Out of the 12 Pretty Litter customer reviews 4 were positive and 8 were constructive. Pretty Litter customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Pretty Litter Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Pretty Litter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pretty Litter Customer Loyalty Score by Gender
Female customers rated Pretty Litter's Customer Loyalty score 8% higher than Male customers.
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Male
55%
Yes
Female
63%
Yes
Pretty Litter Customer Loyalty Score by Ethnicity
Pretty Litter's Customer Loyalty score was rated 63% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pretty Litter.
63
out of 100
Caucasian
Pretty Litter Customer Loyalty Score by Age
Pretty Litter's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Pretty Litter.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
51-55 85% | 51-55 | 85% |
56-60 46% | 56-60 | 46% |
61-65 64% | 61-65 | 64% |
66+ 55% | 66+ | 55% |
Pretty Litter Customer Loyalty Score by Usage
Pretty Litter's Customer Loyalty score was rated the highest by customers who have used Pretty Litter's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pretty Litter Customer Loyalty Score by Industry
Pretty Litter's Customer Loyalty score was rated 82% by Tech industry customers.
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Pretty Litter Product Quality
2.6/5
Pretty Litter has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Pretty Litter Product Information
Pretty Litter’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Pretty Litter's product the highest.
- Website
- http://www.prettylitter.com
- Company Size
- 11-50 Employees
Industry
Consumer Goods
Quick Insights into Pretty Litter Product Quality
Pretty Litter's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Male customers.
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Ranked Pretty Litter Product Quality the Highest
Ranked Pretty Litter Product Quality the Lowest
Pretty Litter Product Quality Score by Gender
Female customers rated Pretty Litter's Product Quality score 1.4 stars higher than Male customers.
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Male
1.5/5
Female
2.9/5
Pretty Litter Product Quality Score by Ethnicity
Pretty Litter's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pretty Litter.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Pretty Litter Product Quality Score by Age
Pretty Litter's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Pretty Litter.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.9 | 46-50 | 3.9 |
51-55 3.9 | 51-55 | 3.9 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Pretty Litter Product Quality Score by Usage
Pretty Litter's Product Quality score was rated the highest by customers who have used Pretty Litter's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Pretty Litter Product Quality Score by Industry
Pretty Litter's Product Quality score was rated 3 stars by Tech industry customers.
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Pretty Litter Pricing
Pretty Litter ROI & Value For Money
2.3/5
Pretty Litter has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Pretty Litter Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Pretty Litter ROI
Pretty Litter's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 56-60.
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Ranked Pretty Litter ROI the Highest
Ranked Pretty Litter ROI the Lowest
Pretty Litter ROI Score by Gender
Female customers rated Pretty Litter's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pretty Litter.
Male
1.7/5
Female
2.3/5
Pretty Litter ROI Score by Ethnicity
Pretty Litter's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pretty Litter.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Pretty Litter ROI Score by Age
Pretty Litter's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pretty Litter.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.2 | 46-50 | 3.2 |
51-55 3.3 | 51-55 | 3.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.9 | 66+ | 1.9 |
Pretty Litter ROI Score by Usage
Pretty Litter's ROI score was rated the highest by customers who have used Pretty Litter's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Pretty Litter ROI Score by Industry
Pretty Litter's ROI score was rated 2.9 stars by Tech industry customers.
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Pretty Litter Customer Satisfaction (CSAT)
Pretty Litter Customer Satisfaction (CSAT) Score
23 / 100
Pretty Litter has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pretty Litter Customer Satisfaction
Pretty Litter's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.
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Ranked Pretty Litter Customer Satisfaction the Highest
Ranked Pretty Litter Customer Satisfaction the Lowest
Pretty Litter Customer Satisfaction Score by Gender
Female customers rated Pretty Litter's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pretty Litter.
14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 86% |
18 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 71% |
Pretty Litter Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pretty Litter's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
10%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
73%
Pretty Litter Customer Satisfaction Score by Age
Pretty Litter's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Pretty Litter.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 40% | |||||||||||||||
| 66+ | 0% |
Pretty Litter Customer Satisfaction Score by Usage
Pretty Litter's Customer Satisfaction score was rated the highest by customers who have used Pretty Litter's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Pretty Litter Customer Service
1.8/5
Pretty Litter has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Pretty Litter's Customer Service
Address
10250 Constellation Blvd. 23rd Floor, Los Angeles, CA 90067
Website
http://www.prettylitter.com
Phone Number
8008383381
Pretty Litter's Social Links
Quick Insights into Pretty Litter Customer Service
Pretty Litter's Customer Service score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked Pretty Litter Customer Service the Highest
Ranked Pretty Litter Customer Service the Lowest
Pretty Litter Customer Service Score by Gender
Female customers rated Pretty Litter's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pretty Litter.
Male
1.5/5
Female
1.6/5
Pretty Litter Customer Service Score by Ethnicity
Pretty Litter's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pretty Litter.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Pretty Litter Customer Service Score by Age
Pretty Litter's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Pretty Litter.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
51-55 3.2 | 51-55 | 3.2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Pretty Litter Customer Service Score by Usage
Pretty Litter's Customer Service score was rated the highest by customers who have used Pretty Litter's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Pretty Litter Customer Service Score by Industry
Pretty Litter's Customer Service score was rated 2.4 stars by Tech industry customers.
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Pretty Litter as an Employer
4.6/5
Pretty Litter has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pretty Litter scored a -44 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Pretty Litter would recommend the brand to a friend. ENPS measures how likely Pretty Litter employees would recommend working at Pretty Litter to a friend.
Net Promoter Score
-44
NPS Score
| 24% | Promoters |
|---|---|
| 8% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
