-38
NPS
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Prime Healthcare Services
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About Prime Healthcare Services' Brand
Founded in 2001, Prime Healthcare has emerged as one of the nation’s leading hospital systems. Prime Healthcare was founded by Dr. Prem Reddy, a physician with a mission to save hospitals, improve community healthcare and provide the very best care to patients. Prime Healthcare stands apart from others by its unique ability to save and transform hospitals. We have been named the “fastest-growing hospital system” in the country by Modern Healthcare. And as we continue to grow and fulfill our mission of “saving hospitals, saving jobs and saving lives,” we remain committed to delivering exceptional care, and creating a legacy that will improve healthcare.
Brand at a Glance
67%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Prime Healthcare Services NPS
Prime Healthcare Services's Net Promoter Score (NPS) is a -38 with 24% Promoters, 14% Passives, and 62% Detractors. Net Promoter Score tracks whether Prime Healthcare Services's customers would recommend using the product based on a scale of -100 to 100.
Prime Healthcare Services Overall NPS
| 24% | Promoters |
|---|---|
| 14% | Passives |
| 62% | Detractors |
Prime Healthcare Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -25 | Sep 2022 | -25 |
Nov 2022 -33 | Nov 2022 | -33 |
Jan 2023 -20 | Jan 2023 | -20 |
Feb 2023 -9 | Feb 2023 | -9 |
Jul 2023 -17 | Jul 2023 | -17 |
Sep 2023 -8 | Sep 2023 | -8 |
Jul 2024 -20 | Jul 2024 | -20 |
Aug 2024 -30 | Aug 2024 | -30 |
Sep 2024 -29 | Sep 2024 | -29 |
Nov 2024 -32 | Nov 2024 | -32 |
Apr 2025 -35 | Apr 2025 | -35 |
Mar 2026 -39 | Mar 2026 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prime Healthcare Services NPS by Gender
Prime Healthcare Services's NPS was rated -100 by Female customers on Comparably.
Female
-100
Prime Healthcare Services's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Prime Healthcare Services's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Prime Healthcare Services NPS by Age
Prime Healthcare Services's NPS was rated -100 points by customers ages 41-45 on Comparably.
Prime Healthcare Services Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Prime Healthcare Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prime Healthcare Services Customer Loyalty Score by Gender
Prime Healthcare Services's Customer Loyalty score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Prime Healthcare Services.
Female
33%
Yes
Male
N/A
Yes
Prime Healthcare Services Customer Loyalty Score by Age
Prime Healthcare Services's Customer Loyalty score was rated 40% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Prime Healthcare Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
Prime Healthcare Services Customer Loyalty Score by Industry
Prime Healthcare Services's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Prime Healthcare Services Product Quality
2.7/5
Prime Healthcare Services has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Prime Healthcare Services' overall Product Quality score rated by its users and customers.
Prime Healthcare Services Product Information
Prime Healthcare Services’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Prime Healthcare Services's product the highest.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Prime Healthcare Services Product Quality
Prime Healthcare Services's Product Quality score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Prime Healthcare Services' Product Quality.
Ranked Prime Healthcare Services Product Quality the Highest
Prime Healthcare Services Product Quality Score by Gender
Prime Healthcare Services's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Prime Healthcare Services.
Female
1.5/5
Male
N/A
Prime Healthcare Services Product Quality Score by Age
Prime Healthcare Services's Product Quality score was rated 1.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Prime Healthcare Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.8 | 41-45 | 1.8 |
Prime Healthcare Services Product Quality Score by Industry
Prime Healthcare Services's Product Quality score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Prime Healthcare Services Pricing
Prime Healthcare Services ROI & Value For Money
2.9/5
Prime Healthcare Services has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Prime Healthcare Services' overall ROI score rated by its users and customers.
Prime Healthcare Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Prime Healthcare Services ROI
Prime Healthcare Services's ROI score was rated highest by customers ages 41-45.
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Ranked Prime Healthcare Services ROI the Highest
Prime Healthcare Services ROI Score by Gender
Prime Healthcare Services's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Prime Healthcare Services.
Female
1.5/5
Male
N/A
Prime Healthcare Services ROI Score by Age
Prime Healthcare Services's ROI score was rated 2 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Prime Healthcare Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
Prime Healthcare Services ROI Score by Industry
Prime Healthcare Services's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Prime Healthcare Services Customer Satisfaction (CSAT)
Prime Healthcare Services Customer Satisfaction (CSAT) Score
28 / 100
Prime Healthcare Services has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
7%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
7%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Prime Healthcare Services Customer Satisfaction
Prime Healthcare Services's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Prime Healthcare Services' Customer Satisfaction.
Ranked Prime Healthcare Services Customer Satisfaction the Highest
Prime Healthcare Services Customer Satisfaction Score by Gender
Prime Healthcare Services's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Prime Healthcare Services.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Prime Healthcare Services Customer Service
3.1/5
Prime Healthcare Services has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Prime Healthcare Services' overall Customer Service score rated by its users and customers.
About Prime Healthcare Services's Customer Service
Address
Ontario, CA 91761
Website
http://www.primehealthcare.com/
Phone Number
909-235-4400
Prime Healthcare Services's Social Links
Quick Insights into Prime Healthcare Services Customer Service
Prime Healthcare Services's Customer Service score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Prime Healthcare Services' Customer Service score.
Ranked Prime Healthcare Services Customer Service the Highest
Prime Healthcare Services Customer Service Score by Gender
Prime Healthcare Services's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Prime Healthcare Services.
Female
1.5/5
Male
N/A
Prime Healthcare Services Customer Service Score by Age
Prime Healthcare Services's Customer Service score was rated 2 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Prime Healthcare Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
Prime Healthcare Services Customer Service Score by Industry
Prime Healthcare Services's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Prime Healthcare Services as an Employer
2.4/5
Prime Healthcare Services has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Prime Healthcare Services
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Prime Healthcare Services scored a -38 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Prime Healthcare Services would recommend the brand to a friend. ENPS measures how likely Prime Healthcare Services employees would recommend working at Prime Healthcare Services to a friend.
Net Promoter Score
-38
NPS Score
| 24% | Promoters |
|---|---|
| 14% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 23% | Promoters |
|---|---|
| 11% | Passive |
| 66% | Detractors |
