100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Procurated
Marketing or Exec? Claim Your Free Account
About Procurated's Brand
Procurated is the leading supplier ratings and reviews platform built for the public sector. It is completely free for government, education and non-profit buyers, enabling them to find the right supplier for every purchase based on peer insights.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Procurated NPS
Procurated's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Procurated's customers would recommend using the product based on a scale of -100 to 100.
Procurated Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Procurated NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2026 100 | Jan 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Procurated Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Procurated users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Procurated Product Quality
5/5
Procurated has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Procurated's overall Product Quality score rated by its users and customers.
Procurated Product Information
Procurated’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.procurated.com/
- Company Size
- 11-50 Employees
Industry
Tech
Procurated Pricing
Procurated ROI & Value For Money
5/5
Procurated has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Procurated's overall ROI score rated by its users and customers.
Procurated Customer Satisfaction (CSAT)
Procurated Customer Satisfaction (CSAT) Score
100 / 100
Procurated has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Procurated Customer Service
5/5
Procurated has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Procurated's overall Customer Service score rated by its users and customers.
About Procurated's Customer Service
Address
1200 18th St NW, Washington, DC 20036
Website
https://www.procurated.com/
Procurated's Social Links
Procurated as an Employer
4.6/5
Procurated has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Procurated scored a 100 for Net Promoter Score and a 90 for Employee Net Promoter Score. NPS gauges how likely a customer of Procurated would recommend the brand to a friend. ENPS measures how likely Procurated employees would recommend working at Procurated to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
90
eNPS Score
| 90% | Promoters |
|---|---|
| 10% | Passive |
| 0% | Detractors |
