-34
NPS
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Progressive Leasing
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About Progressive Leasing's Brand
Since 1999, Progressive Leasing has been offering virtual lease-to-own products and technology to increase the buying power of customers.
Brand at a Glance
70%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
Progressive Leasing NPS
Progressive Leasing's Net Promoter Score (NPS) is a -34 with 30% Promoters, 6% Passives, and 64% Detractors. Net Promoter Score tracks whether Progressive Leasing's customers would recommend using the product based on a scale of -100 to 100.
Progressive Leasing Overall NPS
| 30% | Promoters |
|---|---|
| 6% | Passives |
| 64% | Detractors |
Progressive Leasing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -34 | Nov 2023 | -34 |
Dec 2023 -34 | Dec 2023 | -34 |
Jan 2024 -34 | Jan 2024 | -34 |
Mar 2024 -32 | Mar 2024 | -32 |
Apr 2024 -34 | Apr 2024 | -34 |
May 2024 -34 | May 2024 | -34 |
Jun 2024 -34 | Jun 2024 | -34 |
Jul 2024 -34 | Jul 2024 | -34 |
Aug 2024 -34 | Aug 2024 | -34 |
Sep 2024 -34 | Sep 2024 | -34 |
May 2025 -34 | May 2025 | -34 |
Oct 2025 -34 | Oct 2025 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Progressive Leasing NPS by Gender
Male customers rated Progressive Leasing's NPS 56 points higher than Female customers.
Male
-10
Progressive Leasing's NPS was rated -10 by Male customers on Comparably.
40%
Promoters
10%
Passives
50%
Detractors
Female
-66
Progressive Leasing's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Progressive Leasing NPS by Ethnicity
Progressive Leasing's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -44 | Caucasian | -44 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -58 | African American/Black | -58 |
Other -82 | Other | -82 |
Progressive Leasing NPS by Age
Progressive Leasing's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Progressive Leasing NPS by Usage
Progressive Leasing's NPS was rated the highest by customers who have used Progressive Leasing's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -54 | Less than 1 Year | -54 |
1 to 2 Years -64 | 1 to 2 Years | -64 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Progressive Leasing Customer Reviews
Out of the 9 Progressive Leasing customer reviews 5 were positive and 4 were constructive. Progressive Leasing customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Progressive Leasing Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Progressive Leasing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Progressive Leasing Customer Loyalty Score by Gender
Female customers rated Progressive Leasing's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Progressive Leasing.
Male
69%
Yes
Female
76%
Yes
Progressive Leasing Customer Loyalty Score by Ethnicity
Progressive Leasing's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Progressive Leasing.
66
out of 100
Caucasian
85
out of 100
Hispanic or Latino
74
out of 100
African American/Black
79
out of 100
Other
Progressive Leasing Customer Loyalty Score by Age
Progressive Leasing's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 28% | 26-30 | 28% |
31-35 85% | 31-35 | 85% |
36-40 70% | 36-40 | 70% |
41-45 89% | 41-45 | 89% |
46-50 82% | 46-50 | 82% |
51-55 78% | 51-55 | 78% |
56-60 55% | 56-60 | 55% |
66+ 40% | 66+ | 40% |
Progressive Leasing Customer Loyalty Score by Usage
Progressive Leasing's Customer Loyalty score was rated the highest by customers who have used Progressive Leasing's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Progressive Leasing Customer Loyalty Score by Industry
Progressive Leasing's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Progressive Leasing Product Quality
2.1/5
Progressive Leasing has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Progressive Leasing Product Information
Progressive Leasing’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Progressive Leasing's product the highest. Reviewers from the Business and Consumer Services industry rated Progressive Leasing the lowest at 1.5.
- Website
- https://progleasing.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Progressive Leasing Product Quality
Progressive Leasing's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked Progressive Leasing Product Quality the Highest
Ranked Progressive Leasing Product Quality the Lowest
Progressive Leasing Product Quality Score by Gender
Male customers rated Progressive Leasing's Product Quality score 0.9 stars higher than Female customers.
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Male
2.8/5
Female
1.9/5
Progressive Leasing Product Quality Score by Ethnicity
Progressive Leasing's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Progressive Leasing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 1.5 | Other | 1.5 |
Progressive Leasing Product Quality Score by Age
Progressive Leasing's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Progressive Leasing.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 1.6 | 26-30 | 1.6 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.9 | 36-40 | 2.9 |
41-45 3.2 | 41-45 | 3.2 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Progressive Leasing Product Quality Score by Usage
Progressive Leasing's Product Quality score was rated the highest by customers who have used Progressive Leasing's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Progressive Leasing Product Quality Score by Industry
Progressive Leasing's Product Quality score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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Progressive Leasing Pricing
Progressive Leasing ROI & Value For Money
2.1/5
Progressive Leasing has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Progressive Leasing Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Progressive Leasing.
Quick Insights into Progressive Leasing ROI
Progressive Leasing's ROI score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Progressive Leasing ROI the Highest
Ranked Progressive Leasing ROI the Lowest
Progressive Leasing ROI Score by Gender
Male customers rated Progressive Leasing's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Progressive Leasing.
Male
2.5/5
Female
1.8/5
Progressive Leasing ROI Score by Ethnicity
Progressive Leasing's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Progressive Leasing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 1.5 | Other | 1.5 |
Progressive Leasing ROI Score by Age
Progressive Leasing's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Progressive Leasing.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.2 | 41-45 | 2.2 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.1 | 56-60 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Progressive Leasing ROI Score by Usage
Progressive Leasing's ROI score was rated the highest by customers who have used Progressive Leasing's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Progressive Leasing ROI Score by Industry
Progressive Leasing's ROI score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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Progressive Leasing Customer Satisfaction (CSAT)
Progressive Leasing Customer Satisfaction (CSAT) Score
24 / 100
Progressive Leasing has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
11%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
10%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Progressive Leasing Customer Satisfaction
Progressive Leasing's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Progressive Leasing Customer Satisfaction the Highest
Ranked Progressive Leasing Customer Satisfaction the Lowest
Progressive Leasing Customer Satisfaction Score by Gender
Male customers rated Progressive Leasing's Customer Satisfaction score 42 points higher than Female customers.
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54 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 46% |
12 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 6% | |
Very Dissatisfied | 79% |
Progressive Leasing Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Progressive Leasing's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
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29 / 100
Very Satisfied
21%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
64%
CSAT according to Hispanic or Latino
Progressive Leasing's Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to African American/Black
Progressive Leasing's Customer Satisfaction (CSAT) score was rated 22% according to African American/Black users and customers.
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22 / 100
Very Satisfied
0%
Satisfied
22%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
57%
CSAT according to Other
Progressive Leasing's Customer Satisfaction (CSAT) score was rated 13% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Progressive Leasing.
13 / 100
Very Satisfied
6%
Satisfied
7%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
81%
Progressive Leasing Customer Satisfaction Score by Age
Progressive Leasing's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 36% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 29% | |||||||||||||||
| 46-50 | 22% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 66+ | 0% |
Progressive Leasing Customer Satisfaction Score by Usage
Progressive Leasing's Customer Satisfaction score was rated the highest by customers who have used Progressive Leasing's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Progressive Leasing Customer Satisfaction Score by Industry
Progressive Leasing's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Progressive Leasing Customer Service
2/5
Progressive Leasing has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Progressive Leasing's overall Customer Service score rated by its users and customers.
About Progressive Leasing's Customer Service
Address
256 w Data Drive, Draper, UT 84020
Website
https://progleasing.com
Phone Number
1-877-898-1970
Progressive Leasing's Social Links
Quick Insights into Progressive Leasing Customer Service
Progressive Leasing's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Progressive Leasing Customer Service the Highest
Ranked Progressive Leasing Customer Service the Lowest
Progressive Leasing Customer Service Score by Gender
Male customers rated Progressive Leasing's Customer Service score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Progressive Leasing.
Male
2.7/5
Female
1.5/5
Progressive Leasing Customer Service Score by Ethnicity
Progressive Leasing's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Progressive Leasing.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Progressive Leasing Customer Service Score by Age
Progressive Leasing's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Progressive Leasing.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 1.8 | 26-30 | 1.8 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.5 | 56-60 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Progressive Leasing Customer Service Score by Usage
Progressive Leasing's Customer Service score was rated the highest by customers who have used Progressive Leasing's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Progressive Leasing Customer Service Score by Industry
Progressive Leasing's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Progressive Leasing as an Employer
4.2/5
Progressive Leasing has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Progressive Leasing scored a -34 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Progressive Leasing would recommend the brand to a friend. ENPS measures how likely Progressive Leasing employees would recommend working at Progressive Leasing to a friend.
Net Promoter Score
-34
NPS Score
| 30% | Promoters |
|---|---|
| 6% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 52% | Promoters |
|---|---|
| 13% | Passive |
| 35% | Detractors |
