-100
NPS
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Brand Page
Prolacta Bioscience
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About Prolacta Bioscience's Brand
We give babies a brighter future by unlocking the biological power of human milk. Established in 1999, Prolacta Bioscience is a privately held life sciences company that has touched the lives of more than 70,000 premature infants globally. Prolacta is the world’s leading hospital provider of 100% human milk–based nutritional products. Based in Southern California, we employ more than 300 people globally, many of whom have dedicated their lives to neonatal care. For more information, please visit www.prolacta.com
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Prolacta Bioscience NPS
Prolacta Bioscience's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Prolacta Bioscience's customers would recommend using the product based on a scale of -100 to 100.
Prolacta Bioscience Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Prolacta Bioscience NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prolacta Bioscience Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Prolacta Bioscience users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prolacta Bioscience Product Quality
3.2/5
Prolacta Bioscience has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Prolacta Bioscience's overall Product Quality score rated by its users and customers.
Prolacta Bioscience Product Information
Prolacta Bioscience’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.prolacta.com
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
Prolacta Bioscience Pricing
Prolacta Bioscience ROI & Value For Money
2.5/5
Prolacta Bioscience has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Prolacta Bioscience Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Prolacta Bioscience Customer Service
2.5/5
Prolacta Bioscience has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Prolacta Bioscience's overall Customer Service score rated by its users and customers.
About Prolacta Bioscience's Customer Service
Address
757 Baldwin Park Blvd, City Of Industry, CA 91746
Website
http://www.prolacta.com
Phone Number
6265999260
Prolacta Bioscience's Social Links
Prolacta Bioscience as an Employer
4.7/5
Prolacta Bioscience has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Prolacta Bioscience scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Prolacta Bioscience would recommend the brand to a friend. ENPS measures how likely Prolacta Bioscience employees would recommend working at Prolacta Bioscience to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
