-100
NPS
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PromptCare
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About PromptCare's Brand
PromptCare is a leading regional provider of home-based, specialty respiratory products and infusion therapy services, headquartered in
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
PromptCare NPS
PromptCare's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether PromptCare's customers would recommend using the product based on a scale of -100 to 100.
PromptCare Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
PromptCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PromptCare Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of PromptCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PromptCare Product Quality
1.5/5
PromptCare has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PromptCare's overall Product Quality score rated by its users and customers.
PromptCare Product Information
PromptCare’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://promptcare.net
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
PromptCare Pricing
PromptCare ROI & Value For Money
1.5/5
PromptCare has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PromptCare's overall ROI score rated by its users and customers.
PromptCare Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PromptCare Customer Service
2/5
PromptCare has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock PromptCare's overall Customer Service score rated by its users and customers.
About PromptCare's Customer Service
Address
51 Terminal Avenue, Suite A, Clark, NJ
Website
http://promptcare.net
Phone Number
732-692-2703
PromptCare as an Employer
Consumer vs. Employees
PromptCare scored a -100 for Net Promoter Score and a -79 for Employee Net Promoter Score. NPS gauges how likely a customer of PromptCare would recommend the brand to a friend. ENPS measures how likely PromptCare employees would recommend working at PromptCare to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-79
eNPS Score
| 7% | Promoters |
|---|---|
| 7% | Passive |
| 86% | Detractors |
