-85
NPS
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PSI Services
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About PSI Services' Brand
PSI Services provides pre employment testing, licensure, and certification testing solutions to corporations and government agencies.
Brand at a Glance
47%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
PSI Services NPS
PSI Services's Net Promoter Score (NPS) is a -85 with 6% Promoters, 3% Passives, and 91% Detractors. Net Promoter Score tracks whether PSI Services's customers would recommend using the product based on a scale of -100 to 100.
PSI Services Overall NPS
| 6% | Promoters |
|---|---|
| 3% | Passives |
| 91% | Detractors |
PSI Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -81 | Sep 2023 | -81 |
Oct 2023 -81 | Oct 2023 | -81 |
Nov 2023 -83 | Nov 2023 | -83 |
Dec 2023 -83 | Dec 2023 | -83 |
Jan 2024 -83 | Jan 2024 | -83 |
Feb 2024 -83 | Feb 2024 | -83 |
Mar 2024 -83 | Mar 2024 | -83 |
Apr 2024 -86 | Apr 2024 | -86 |
May 2024 -86 | May 2024 | -86 |
Jun 2024 -86 | Jun 2024 | -86 |
Jul 2024 -85 | Jul 2024 | -85 |
Aug 2024 -85 | Aug 2024 | -85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PSI Services NPS by Gender
Male customers rated PSI Services's NPS 2 points higher than Female customers.
Male
-92
PSI Services's NPS was rated -92 by Male customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Female
-94
PSI Services's NPS was rated -94 by Female customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
PSI Services NPS by Ethnicity
PSI Services's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -100 | Other | -100 |
PSI Services NPS by Age
PSI Services's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
PSI Services NPS by Usage
PSI Services's NPS was rated the highest by customers who have used PSI Services's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -94 | Less than 1 Year | -94 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -78 | Over 10 Years | -78 |
PSI Services Customer Reviews
Out of the 17 PSI Services customer reviews 1 was positive and 16 were constructive. PSI Services customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
PSI Services Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of PSI Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PSI Services Customer Loyalty Score by Gender
Female customers rated PSI Services's Customer Loyalty score 16% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PSI Services.
Male
38%
Yes
Female
54%
Yes
PSI Services Customer Loyalty Score by Ethnicity
PSI Services's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PSI Services.
50
out of 100
Caucasian
100
out of 100
Hispanic or Latino
40
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
28
out of 100
Other
PSI Services Customer Loyalty Score by Age
PSI Services's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PSI Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 10% | 26-30 | 10% |
31-35 64% | 31-35 | 64% |
36-40 28% | 36-40 | 28% |
41-45 44% | 41-45 | 44% |
46-50 44% | 46-50 | 44% |
51-55 43% | 51-55 | 43% |
56-60 46% | 56-60 | 46% |
61-65 100% | 61-65 | 100% |
PSI Services Customer Loyalty Score by Usage
PSI Services's Customer Loyalty score was rated the highest by customers who have used PSI Services's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PSI Services Customer Loyalty Score by Industry
PSI Services's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PSI Services Product Quality
1.5/5
PSI Services has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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PSI Services Product Information
PSI Services’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PSI Services's product the highest.
- Website
- http://www.psionline.com
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Quick Insights into PSI Services Product Quality
PSI Services's Product Quality score was rated highest by customers who have used PSI Services's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked PSI Services Product Quality the Highest
Ranked PSI Services Product Quality the Lowest
PSI Services Product Quality Score by Gender
PSI Services's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PSI Services.
Male
1.5/5
Female
1.5/5
PSI Services Product Quality Score by Ethnicity
PSI Services's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PSI Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
PSI Services Product Quality Score by Age
PSI Services's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PSI Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
PSI Services Product Quality Score by Usage
PSI Services's Product Quality score was rated 1.5 stars by customers who have used PSI Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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PSI Services Product Quality Score by Industry
PSI Services's Product Quality score was rated 1.5 stars by both Education and Tech industry customers.
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PSI Services Pricing
PSI Services ROI & Value For Money
1.5/5
PSI Services has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PSI Services' overall ROI score rated by its users and customers.
PSI Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into PSI Services ROI
PSI Services's ROI score was rated highest by customers ages 61-65, and rated lowest by customers from the Tech industry.
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Ranked PSI Services ROI the Highest
Ranked PSI Services ROI the Lowest
PSI Services ROI Score by Gender
PSI Services's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PSI Services.
Male
1.5/5
Female
1.5/5
PSI Services ROI Score by Ethnicity
PSI Services's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PSI Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
PSI Services ROI Score by Age
PSI Services's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PSI Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
PSI Services ROI Score by Usage
PSI Services's ROI score was rated 1.5 stars by customers who have used PSI Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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PSI Services ROI Score by Industry
PSI Services's ROI score was rated 1.5 stars by both Education and Tech industry customers.
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PSI Services Customer Satisfaction (CSAT)
PSI Services Customer Satisfaction (CSAT) Score
8 / 100
PSI Services has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
7%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PSI Services Customer Satisfaction
PSI Services's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Insurance industry.
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Ranked PSI Services Customer Satisfaction the Highest
Ranked PSI Services Customer Satisfaction the Lowest
PSI Services Customer Satisfaction Score by Gender
Female customers rated PSI Services's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PSI Services.
4 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 4% | |
Very Dissatisfied | 92% |
12 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 3% | |
Very Dissatisfied | 83% |
PSI Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PSI Services' Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PSI Services.
9 / 100
Very Satisfied
6%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
82%
CSAT according to Hispanic or Latino
PSI Services' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PSI Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
PSI Services' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
PSI Services' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PSI Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
PSI Services' Customer Satisfaction (CSAT) score was rated 7% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PSI Services.
7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
93%
PSI Services Customer Satisfaction Score by Age
PSI Services's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PSI Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 14% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 25% |
PSI Services Customer Satisfaction Score by Usage
PSI Services's Customer Satisfaction score was rated the highest by customers who have used PSI Services's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PSI Services Customer Satisfaction Score by Industry
PSI Services's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "PSI Services Customer Satisfaction Score by Industry",
"text": "PSI Services's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Insurance industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "PSI Services's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PSI Services's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PSI Services's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 4,
"stars": 0,
"csatScore": 4,
"text": "PSI Services's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 4
}
]
}PSI Services Customer Service
1.5/5
PSI Services has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PSI Services' overall Customer Service score rated by its users and customers.
About PSI Services's Customer Service
Address
Burbank, CA
Website
http://www.psionline.com
Phone Number
8184500908
Quick Insights into PSI Services Customer Service
PSI Services's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked PSI Services' Customer Service score.
Ranked PSI Services Customer Service the Highest
Ranked PSI Services Customer Service the Lowest
PSI Services Customer Service Score by Gender
PSI Services's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PSI Services.
Male
1.5/5
Female
1.5/5
PSI Services Customer Service Score by Ethnicity
PSI Services's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PSI Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
PSI Services Customer Service Score by Age
PSI Services's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PSI Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
PSI Services Customer Service Score by Usage
PSI Services's Customer Service score was rated 1.5 stars by customers who have used PSI Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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PSI Services Customer Service Score by Industry
PSI Services's Customer Service score was rated 1.5 stars by both Education and Tech industry customers.
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PSI Services as an Employer
2.8/5
PSI Services has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
PSI Services scored a -85 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of PSI Services would recommend the brand to a friend. ENPS measures how likely PSI Services employees would recommend working at PSI Services to a friend.
Net Promoter Score
-85
NPS Score
| 6% | Promoters |
|---|---|
| 3% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 38% | Promoters |
|---|---|
| 15% | Passive |
| 47% | Detractors |
