72
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PwC Advisory Practice
Marketing or Exec? Claim Your Free Account
About PwC Advisory Practice's Brand
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
PwC Advisory Practice NPS
PwC Advisory Practice's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether PwC Advisory Practice's customers would recommend using the product based on a scale of -100 to 100.
PwC Advisory Practice Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
PwC Advisory Practice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 50 | May 2022 | 50 |
Jun 2022 60 | Jun 2022 | 60 |
Aug 2022 67 | Aug 2022 | 67 |
Jul 2024 71 | Jul 2024 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PwC Advisory Practice Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of PwC Advisory Practice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PwC Advisory Practice Product Quality
3.9/5
PwC Advisory Practice has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock PwC Advisory Practice's overall Product Quality score rated by its users and customers.
PwC Advisory Practice Product Information
PwC Advisory Practice’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
PwC Advisory Practice Pricing
PwC Advisory Practice ROI & Value For Money
3.7/5
PwC Advisory Practice has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PwC Advisory Practice's overall ROI score rated by its users and customers.
PwC Advisory Practice Customer Satisfaction (CSAT)
PwC Advisory Practice Customer Satisfaction (CSAT) Score
86 / 100
PwC Advisory Practice has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PwC Advisory Practice Customer Service
4.2/5
PwC Advisory Practice has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PwC Advisory Practice's overall Customer Service score rated by its users and customers.
PwC Advisory Practice as an Employer
2.5/5
PwC Advisory Practice has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of PwC Advisory Practice
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
PwC Advisory Practice scored a 72 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of PwC Advisory Practice would recommend the brand to a friend. ENPS measures how likely PwC Advisory Practice employees would recommend working at PwC Advisory Practice to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
