Completely depends which Operations dept you're referring to. Do you mean a specific local office? Do you mean a Line of Service team at the National level? The above answer can't possibly encompass every single ops team across the firm or even across the country. I've worked with exceptionally talented and dedicated Ops leaders while others have left me wondering how they possibly got the job they have. But, more are in the former category than latter.
Terrible. Political. Infighting. Focused on PR and individual agenda.
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