
Recognizing that you have people willing to put in the work to get better and encouraging them to do it; not de-incentivizing poor performance.
Stop forcing culture: find interesting things for teams to do, and allow them to come to those activities. How about a hackathon? Encourage your non-technical employees to become so.
Shoulder-tapping is a large drain on productivity. Define and adopt process, and push back when that process isn't followed. There's so much planning lost because "everything is an emergency" at all times.
The folks Q2 hires are genial, for the most part, making them easy to work with. That's where the culture really ends, though, as the team responsible for it feels like they're forcing said culture down the employee's throats.
Q2 is more likely to hire someone externally than to promote from within, to the detriment of all current employees. Raises are barely enough to keep up with inflation. Also, almost no one makes it out of QA, and there's no career path there.