30
NPS
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Qnary
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About Qnary's Brand
Qnary is the leading Workforce Advocacy solutions provider. Our enterprise software delivers everything needed to activate their workforce in the right way
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Qnary NPS
Qnary's Net Promoter Score (NPS) is a 30 with 63% Promoters, 4% Passives, and 33% Detractors. Net Promoter Score tracks whether Qnary's customers would recommend using the product based on a scale of -100 to 100.
Qnary Overall NPS
| 63% | Promoters |
|---|---|
| 4% | Passives |
| 33% | Detractors |
Qnary NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2022 47 | Oct 2022 | 47 |
Feb 2023 40 | Feb 2023 | 40 |
Apr 2023 37 | Apr 2023 | 37 |
May 2023 31 | May 2023 | 31 |
Aug 2023 35 | Aug 2023 | 35 |
Mar 2024 29 | Mar 2024 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Qnary NPS by Gender
Female customers rated Qnary's NPS 12 points higher than Male customers.
Male
60
Qnary's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
72
Qnary's NPS was rated 72 by Female customers on Comparably.
86%
Promoters
0%
Passives
14%
Detractors
Qnary NPS by Ethnicity
Qnary's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Qnary NPS by Age
Qnary's NPS was rated 20 points by customers ages 51-55 on Comparably.
Qnary NPS by Usage
Qnary's NPS was rated the highest by customers who have used Qnary's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 24 | Less than 1 Year | 24 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Qnary Customer Reviews
Out of the 2 Qnary customer reviews 2 were positive and 0 were constructive. Qnary customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Qnary Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Qnary users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Qnary Customer Loyalty Score by Gender
Female customers rated Qnary's Customer Loyalty score 5% higher than Male customers.
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Male
82%
Yes
Female
87%
Yes
Qnary Customer Loyalty Score by Ethnicity
Qnary's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Qnary.
100
out of 100
Caucasian
Qnary Customer Loyalty Score by Age
Qnary's Customer Loyalty score was rated 64% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Qnary.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 64% | 51-55 | 64% |
Qnary Customer Loyalty Score by Usage
Qnary's Customer Loyalty score was rated the highest by customers who have used Qnary's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Qnary Customer Loyalty Score by Industry
Qnary's Customer Loyalty score was rated 74% by Tech industry customers.
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Qnary Product Quality
3.9/5
Qnary has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Qnary Product Information
Qnary’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Qnary's product the highest.
- Website
- http://www.qnary.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
Social
Quick Insights into Qnary Product Quality
Qnary's Product Quality score was rated highest by customers who have used Qnary's products/services for 2 to 5 Years, and rated lowest by customers who have used Qnary's products/services for Less than 1 Year.
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Ranked Qnary Product Quality the Highest
Ranked Qnary Product Quality the Lowest
Qnary Product Quality Score by Gender
Female customers rated Qnary's Product Quality score 0.4 stars higher than Male customers.
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Male
4.1/5
Female
4.5/5
Qnary Product Quality Score by Ethnicity
Qnary's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Qnary.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Qnary Product Quality Score by Age
Qnary's Product Quality score was rated 3.2 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Qnary.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.2 | 51-55 | 3.2 |
Qnary Product Quality Score by Usage
Qnary's Product Quality score was rated the highest by customers who have used Qnary's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Qnary Product Quality Score by Industry
Qnary's Product Quality score was rated 3.8 stars by Tech industry customers.
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Qnary Pricing
Qnary ROI & Value For Money
3.8/5
Qnary has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Qnary Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Qnary ROI
Qnary's ROI score was rated highest by customers who have used Qnary's products/services for 2 to 5 Years, and rated lowest by customers who have used Qnary's products/services for Less than 1 Year.
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Ranked Qnary ROI the Highest
Ranked Qnary ROI the Lowest
Qnary ROI Score by Gender
Female customers rated Qnary's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Qnary.
Male
3.9/5
Female
4.6/5
Qnary ROI Score by Ethnicity
Qnary's ROI score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Qnary.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Qnary ROI Score by Age
Qnary's ROI score was rated 3.2 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Qnary.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.2 | 51-55 | 3.2 |
Qnary ROI Score by Usage
Qnary's ROI score was rated the highest by customers who have used Qnary's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Qnary ROI Score by Industry
Qnary's ROI score was rated 3.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Qnary Customer Satisfaction (CSAT)
Qnary Customer Satisfaction (CSAT) Score
67 / 100
Qnary has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Qnary Customer Satisfaction
Qnary's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Qnary's Customer Satisfaction.
Ranked Qnary Customer Satisfaction the Highest
Qnary Customer Satisfaction Score by Gender
Qnary's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Qnary.
83 / 100
MaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Qnary Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Qnary's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Qnary.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Qnary Customer Satisfaction Score by Industry
Qnary's Customer Satisfaction score was rated 83 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Qnary Customer Service
4.1/5
Qnary has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Qnary's overall Customer Service score rated by its users and customers.
About Qnary's Customer Service
Address
256 36th St, 7th Floor, New York City, NY 10018
Website
http://www.qnary.com
Phone Number
+1 (866) 499-2946
Qnary's Social Links
Quick Insights into Qnary Customer Service
Qnary's Customer Service score was rated highest by customers who have used Qnary's products/services for 2 to 5 Years, and rated lowest by customers who have used Qnary's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Qnary's Customer Service score.
Ranked Qnary Customer Service the Highest
Ranked Qnary Customer Service the Lowest
Qnary Customer Service Score by Gender
Qnary's Customer Service score was rated 4.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Qnary.
Male
4.5/5
Female
4.5/5
Qnary Customer Service Score by Ethnicity
Qnary's Customer Service score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Qnary.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Qnary Customer Service Score by Age
Qnary's Customer Service score was rated 4.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Qnary.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.3 | 51-55 | 4.3 |
Qnary Customer Service Score by Usage
Qnary's Customer Service score was rated the highest by customers who have used Qnary's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Qnary Customer Service Score by Industry
Qnary's Customer Service score was rated 4.2 stars by Tech industry customers.
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Qnary as an Employer
3.4/5
Qnary has a 3.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Qnary scored a 30 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Qnary would recommend the brand to a friend. ENPS measures how likely Qnary employees would recommend working at Qnary to a friend.
Net Promoter Score
30
NPS Score
| 63% | Promoters |
|---|---|
| 4% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
