23
NPS
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Quartet Health
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About Quartet Health's Brand
Quartet is a platform that makes it easier for people to get the best mental health care for them.
Brand at a Glance
77%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Quartet Health NPS
Quartet Health's Net Promoter Score (NPS) is a 23 with 46% Promoters, 31% Passives, and 23% Detractors. Net Promoter Score tracks whether Quartet Health's customers would recommend using the product based on a scale of -100 to 100.
Quartet Health Overall NPS
| 46% | Promoters |
|---|---|
| 31% | Passives |
| 23% | Detractors |
Quartet Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Dec 2020 33 | Dec 2020 | 33 |
Feb 2021 50 | Feb 2021 | 50 |
Mar 2021 60 | Mar 2021 | 60 |
Apr 2021 49 | Apr 2021 | 49 |
Feb 2022 29 | Feb 2022 | 29 |
Mar 2022 25 | Mar 2022 | 25 |
Apr 2022 33 | Apr 2022 | 33 |
Aug 2022 40 | Aug 2022 | 40 |
May 2023 27 | May 2023 | 27 |
Jul 2024 25 | Jul 2024 | 25 |
Jul 2025 23 | Jul 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quartet Health NPS by Gender
Quartet Health's NPS was rated 0 by Female customers on Comparably.
Female
0
Quartet Health's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Male
N/A
Quartet Health's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Quartet Health NPS by Usage
Quartet Health's NPS was rated 0 points by customers who have used Quartet Health's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Quartet Health Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Quartet Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Quartet Health Customer Loyalty Score by Gender
Quartet Health's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Quartet Health Customer Loyalty Score by Usage
Quartet Health's Customer Loyalty score was rated 78% by customers who have used Quartet Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Quartet Health Product Quality
3.5/5
Quartet Health has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Quartet Health Product Information
Quartet Health’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.quartethealth.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Enterprise
Healthcare
Quick Insights into Quartet Health Product Quality
Quartet Health's Product Quality score was rated highest by Female customers.
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Ranked Quartet Health Product Quality the Highest
Quartet Health Product Quality Score by Gender
Quartet Health's Product Quality score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Quartet Health Product Quality Score by Usage
Quartet Health's Product Quality score was rated 2.7 stars by customers who have used Quartet Health's products/services for Less than 1 Year.
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Quartet Health Pricing
Quartet Health ROI & Value For Money
3.4/5
Quartet Health has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Quartet Health ROI
Quartet Health's ROI score was rated highest by Female customers.
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Ranked Quartet Health ROI the Highest
Quartet Health ROI Score by Gender
Quartet Health's ROI score was rated 3.2 by Female customers on Comparably.
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Female
3.2/5
Male
N/A
Quartet Health ROI Score by Usage
Quartet Health's ROI score was rated 2.9 stars by customers who have used Quartet Health's products/services for Less than 1 Year.
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Quartet Health Customer Satisfaction (CSAT)
Quartet Health Customer Satisfaction (CSAT) Score
50 / 100
Quartet Health has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quartet Health Customer Service
3.2/5
Quartet Health has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Quartet Health's Customer Service
Address
114 W 41st St. 4th Floor, New York City, NY 10036
Website
http://www.quartethealth.com
Quartet Health's Social Links
Quick Insights into Quartet Health Customer Service
Quartet Health's Customer Service score was rated highest by Female customers.
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Ranked Quartet Health Customer Service the Highest
Quartet Health Customer Service Score by Gender
Quartet Health's Customer Service score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Quartet Health.
Female
3.1/5
Male
N/A
Quartet Health Customer Service Score by Usage
Quartet Health's Customer Service score was rated 2.7 stars by customers who have used Quartet Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Quartet Health as an Employer
4.1/5
Quartet Health has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Quartet Health scored a 23 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Quartet Health would recommend the brand to a friend. ENPS measures how likely Quartet Health employees would recommend working at Quartet Health to a friend.
Net Promoter Score
23
NPS Score
| 46% | Promoters |
|---|---|
| 31% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
