100
NPS
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Queens Health Systems
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About Queens Health Systems' Brand
The Queen's Health Systems is a not-for-profit corporation established in 1985 to provide expanded health care capabilities
Brand at a Glance
85%
Customer Loyalty
3.3/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Queens Health Systems NPS
Queens Health Systems's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Queens Health Systems's customers would recommend using the product based on a scale of -100 to 100.
Queens Health Systems Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Queens Health Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Queens Health Systems Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Queens Health Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Queens Health Systems Product Quality
3.3/5
Queens Health Systems has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Queens Health Systems' overall Product Quality score rated by its users and customers.
Queens Health Systems Product Information
Queens Health Systems’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Queens Health Systems Pricing
Queens Health Systems ROI & Value For Money
4.1/5
Queens Health Systems has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Queens Health Systems Customer Satisfaction (CSAT)
Queens Health Systems Customer Satisfaction (CSAT) Score
40 / 100
Queens Health Systems has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Queens Health Systems Customer Service
4.1/5
Queens Health Systems has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Queens Health Systems's Customer Service
Address
1301 Punchbowl Street, Honolulu, HI 96813
Website
http://queenshealthsystems.com/
Phone Number
808-691-5900
Queens Health Systems as an Employer
3.3/5
Queens Health Systems has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Queens Health Systems scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Queens Health Systems would recommend the brand to a friend. ENPS measures how likely Queens Health Systems employees would recommend working at Queens Health Systems to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
