-100
NPS
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Ragnar Relay
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About Ragnar Relay's Brand
Ragnar is the overnight running relay race.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Ragnar Relay NPS
Ragnar Relay's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Ragnar Relay's customers would recommend using the product based on a scale of -100 to 100.
Ragnar Relay Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Ragnar Relay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ragnar Relay Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ragnar Relay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ragnar Relay Product Quality
1.5/5
Ragnar Relay has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ragnar Relay's overall Product Quality score rated by its users and customers.
Ragnar Relay Product Information
Ragnar Relay’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.ragnarrelay.com
- Company Size
- 11-50 Employees
Industry
Tech
Sports & Entertainment
Ragnar Relay Pricing
Ragnar Relay ROI & Value For Money
1.5/5
Ragnar Relay has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Ragnar Relay Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ragnar Relay Customer Service
1.5/5
Ragnar Relay has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ragnar Relay's overall Customer Service score rated by its users and customers.
About Ragnar Relay's Customer Service
Address
12 South 400 West, 2nd Floor, Salt Lake City, UT
Website
https://www.ragnarrelay.com
Phone Number
(801) 499-5024
Ragnar Relay as an Employer
3.7/5
Ragnar Relay has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ragnar Relay scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Ragnar Relay would recommend the brand to a friend. ENPS measures how likely Ragnar Relay employees would recommend working at Ragnar Relay to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 25% | Promoters |
|---|---|
| 75% | Passive |
| 0% | Detractors |
