42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Railworks
Marketing or Exec? Claim Your Free Account
About Railworks' Brand
RailWorks Corporation builds and maintains rail transportation infrastructure.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Railworks NPS
Railworks's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Railworks's customers would recommend using the product based on a scale of -100 to 100.
Railworks Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Railworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Dec 2021 50 | Dec 2021 | 50 |
Feb 2022 20 | Feb 2022 | 20 |
May 2022 33 | May 2022 | 33 |
Mar 2023 43 | Mar 2023 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Railworks Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Railworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Railworks Product Quality
3.7/5
Railworks has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Railworks' overall Product Quality score rated by its users and customers.
Railworks Product Information
Railworks’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.railworks.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Real Estate
Construction
Railworks Pricing
Railworks ROI & Value For Money
3.7/5
Railworks has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Railworks' overall ROI score rated by its users and customers.
Railworks Customer Satisfaction (CSAT)
Railworks Customer Satisfaction (CSAT) Score
67 / 100
Railworks has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Railworks Customer Service
3.7/5
Railworks has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Railworks' overall Customer Service score rated by its users and customers.
About Railworks's Customer Service
Address
6225 Smith St., Baltimore, MD
Website
http://www.railworks.com/
Phone Number
212-502-7900
Railworks as an Employer
4.1/5
Railworks has a 4.1/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Railworks scored a 42 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Railworks would recommend the brand to a friend. ENPS measures how likely Railworks employees would recommend working at Railworks to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 40% | Promoters |
|---|---|
| 33% | Passive |
| 27% | Detractors |
