-100
NPS
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Brand Page
Rainbow Child Care Center
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About Rainbow Child Care Center's Brand
Rainbow Child Care Center provides early education services to more than 10,500 students.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
5/5
Customer Service
Rainbow Child Care Center NPS
Rainbow Child Care Center's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Rainbow Child Care Center's customers would recommend using the product based on a scale of -100 to 100.
Rainbow Child Care Center Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Rainbow Child Care Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rainbow Child Care Center Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Rainbow Child Care Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rainbow Child Care Center Product Quality
4/5
Rainbow Child Care Center has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Rainbow Child Care Center's overall Product Quality score rated by its users and customers.
Rainbow Child Care Center Product Information
Rainbow Child Care Center’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.rainbowccc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Education
Rainbow Child Care Center Pricing
Rainbow Child Care Center ROI & Value For Money
2/5
Rainbow Child Care Center has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Rainbow Child Care Center's overall ROI score rated by its users and customers.
Rainbow Child Care Center Customer Service
5/5
Rainbow Child Care Center has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rainbow Child Care Center's overall Customer Service score rated by its users and customers.
About Rainbow Child Care Center's Customer Service
Address
1732 Crooks Road, Troy, MI 48084
Website
http://www.rainbowccc.com/
Phone Number
800-905-3276
Rainbow Child Care Center as an Employer
2.2/5
Rainbow Child Care Center has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Rainbow Child Care Center
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Rainbow Child Care Center scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Rainbow Child Care Center would recommend the brand to a friend. ENPS measures how likely Rainbow Child Care Center employees would recommend working at Rainbow Child Care Center to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
