69
NPS
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Brand Page
Raken, Inc.
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About Raken, Inc. Brand
Daily Reporting for the Construction Industry
Brand at a Glance
4.5/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Raken, Inc. NPS
Raken, Inc.'s Net Promoter Score (NPS) is a 69 with 78% Promoters, 13% Passives, and 9% Detractors. Net Promoter Score tracks whether Raken, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Raken, Inc. Overall NPS
| 78% | Promoters |
|---|---|
| 13% | Passives |
| 9% | Detractors |
Raken, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 70 | Aug 2020 | 70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Raken, Inc. NPS by Usage
Raken, Inc.'s NPS was rated 83 points by customers who have used Raken, Inc.'s products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
Raken, Inc. Product Quality
4.5/5
Raken, Inc. has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Raken, Inc. Product Information
Raken, Inc. serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Raken, Inc. supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Raken, Inc.’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.rakenapp.com/
- Company Size
- 11-50 Employees
Industry
Tech
Real Estate
Construction
Languages Supported
English
Portuguese
Spanish
Product Type
Construction Management Software
Contractor Management Software
Raken, Inc. Pricing
Raken, Inc. ROI & Value For Money
4.3/5
Raken, Inc. has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Raken, Inc. Pricing Plans
Raken, Inc. has a pricing structure that accommodates small, medium, and large businesses. Starting from $15/month, Raken, Inc. uses a subscription model and offers the following: Professional: $37 per user/per month billed monthly or $30 per user/per month billed annually and Performance: $46 per user/per month billed monthly or $37 per user/per month billed annually.
Who Uses Raken, Inc.?
Small Businesses
Medium Businesses
Large Enterprises
Raken, Inc. Customer Service
5/5
Raken, Inc. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Raken, Inc.'s Customer Service
Address
Cardiff-by-the-Sea, San Diego, CA 92007
Website
http://www.rakenapp.com/
Raken, Inc. as an Employer
4.3/5
Raken, Inc. has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Raken, Inc. scored a 69 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Raken, Inc. would recommend the brand to a friend. ENPS measures how likely Raken, Inc. employees would recommend working at Raken, Inc. to a friend.
Net Promoter Score
69
NPS Score
| 78% | Promoters |
|---|---|
| 13% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
