-54
NPS
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Ralphs Grocery Company
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About Ralphs Grocery Company's Brand
Brand at a Glance
80%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Ralphs Grocery Company NPS
Ralphs Grocery Company's Net Promoter Score (NPS) is a -54 with 20% Promoters, 6% Passives, and 74% Detractors. Net Promoter Score tracks whether Ralphs Grocery Company's customers would recommend using the product based on a scale of -100 to 100.
Ralphs Grocery Company Overall NPS
| 20% | Promoters |
|---|---|
| 6% | Passives |
| 74% | Detractors |
Ralphs Grocery Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -56 | Jan 2025 | -56 |
Apr 2025 -56 | Apr 2025 | -56 |
May 2025 -58 | May 2025 | -58 |
Jun 2025 -56 | Jun 2025 | -56 |
Aug 2025 -56 | Aug 2025 | -56 |
Sep 2025 -54 | Sep 2025 | -54 |
Oct 2025 -54 | Oct 2025 | -54 |
Nov 2025 -55 | Nov 2025 | -55 |
Dec 2025 -55 | Dec 2025 | -55 |
Mar 2026 -55 | Mar 2026 | -55 |
Apr 2026 -55 | Apr 2026 | -55 |
May 2026 -55 | May 2026 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ralphs Grocery Company NPS by Gender
Male customers rated Ralphs Grocery Company's NPS 16 points higher than Female customers.
Male
-54
Ralphs Grocery Company's NPS was rated -54 by Male customers on Comparably.
21%
Promoters
4%
Passives
75%
Detractors
Female
-70
Ralphs Grocery Company's NPS was rated -70 by Female customers on Comparably.
13%
Promoters
4%
Passives
83%
Detractors
Ralphs Grocery Company NPS by Ethnicity
Ralphs Grocery Company's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -61 | Caucasian | -61 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -76 | African American/Black | -76 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -86 | Other | -86 |
Ralphs Grocery Company NPS by Age
Ralphs Grocery Company's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Ralphs Grocery Company NPS by Usage
Ralphs Grocery Company's NPS was rated the highest by customers who have used Ralphs Grocery Company's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -63 | Over 10 Years | -63 |
Ralphs Grocery Company Customer Reviews
Out of the 20 Ralphs Grocery Company customer reviews 5 were positive and 15 were constructive. Ralphs Grocery Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ralphs Grocery Company Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Ralphs Grocery Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ralphs Grocery Company Customer Loyalty Score by Gender
Male customers rated Ralphs Grocery Company's Customer Loyalty score 7% higher than Female customers.
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Male
87%
Yes
Female
80%
Yes
Ralphs Grocery Company Customer Loyalty Score by Ethnicity
Ralphs Grocery Company's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ralphs Grocery Company.
88
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
81
out of 100
Other
Ralphs Grocery Company Customer Loyalty Score by Age
Ralphs Grocery Company's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
31-35 82% | 31-35 | 82% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 64% | 46-50 | 64% |
51-55 82% | 51-55 | 82% |
56-60 80% | 56-60 | 80% |
61-65 67% | 61-65 | 67% |
66+ 95% | 66+ | 95% |
Ralphs Grocery Company Customer Loyalty Score by Usage
Ralphs Grocery Company's Customer Loyalty score was rated the highest by customers who have used Ralphs Grocery Company's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ralphs Grocery Company Customer Loyalty Score by Industry
Ralphs Grocery Company's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ralphs Grocery Company Product Quality
2.4/5
Ralphs Grocery Company has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Ralphs Grocery Company Product Information
Ralphs Grocery Company’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Ralphs Grocery Company's product the highest. Reviewers from the Aerospace and Aviation industry rated Ralphs Grocery Company the lowest at 2.1.
- Website
- https://www.ralphs.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Quick Insights into Ralphs Grocery Company Product Quality
Ralphs Grocery Company's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Consulting industry.
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Ranked Ralphs Grocery Company Product Quality the Highest
Ranked Ralphs Grocery Company Product Quality the Lowest
Ralphs Grocery Company Product Quality Score by Gender
Male customers rated Ralphs Grocery Company's Product Quality score 0.1 stars higher than Female customers.
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Male
2.3/5
Female
2.2/5
Ralphs Grocery Company Product Quality Score by Ethnicity
Ralphs Grocery Company's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ralphs Grocery Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 1.6 | Other | 1.6 |
Ralphs Grocery Company Product Quality Score by Age
Ralphs Grocery Company's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ralphs Grocery Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.5 | 36-40 | 2.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 3 | 46-50 | 3 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.1 | 66+ | 2.1 |
Ralphs Grocery Company Product Quality Score by Usage
Ralphs Grocery Company's Product Quality score was rated the highest by customers who have used Ralphs Grocery Company's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ralphs Grocery Company Product Quality Score by Industry
Ralphs Grocery Company's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.
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Ralphs Grocery Company Pricing
Ralphs Grocery Company ROI & Value For Money
2.5/5
Ralphs Grocery Company has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Ralphs Grocery Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Ralphs Grocery Company.
Quick Insights into Ralphs Grocery Company ROI
Ralphs Grocery Company's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Consulting industry.
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Ranked Ralphs Grocery Company ROI the Highest
Ranked Ralphs Grocery Company ROI the Lowest
Ralphs Grocery Company ROI Score by Gender
Male customers rated Ralphs Grocery Company's ROI score 0.2 stars higher than Female customers.
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Male
2.4/5
Female
2.2/5
Ralphs Grocery Company ROI Score by Ethnicity
Ralphs Grocery Company's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ralphs Grocery Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 1.6 | Other | 1.6 |
Ralphs Grocery Company ROI Score by Age
Ralphs Grocery Company's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ralphs Grocery Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
31-35 2.1 | 31-35 | 2.1 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2.5 | 41-45 | 2.5 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Ralphs Grocery Company ROI Score by Usage
Ralphs Grocery Company's ROI score was rated the highest by customers who have used Ralphs Grocery Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Ralphs Grocery Company ROI Score by Industry
Ralphs Grocery Company's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consulting industry customers.
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Ralphs Grocery Company Customer Satisfaction (CSAT)
Ralphs Grocery Company Customer Satisfaction (CSAT) Score
34 / 100
Ralphs Grocery Company has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
18%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ralphs Grocery Company Customer Satisfaction
Ralphs Grocery Company's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Insurance industry.
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Ranked Ralphs Grocery Company Customer Satisfaction the Highest
Ranked Ralphs Grocery Company Customer Satisfaction the Lowest
Ralphs Grocery Company Customer Satisfaction Score by Gender
Male customers rated Ralphs Grocery Company's Customer Satisfaction score 11 points higher than Female customers.
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32 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 9% | |
Very Dissatisfied | 55% |
21 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 26% | |
Very Dissatisfied | 42% |
Ralphs Grocery Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ralphs Grocery Company's Customer Satisfaction (CSAT) score was rated 32% according to Caucasian users and customers.
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32 / 100
Very Satisfied
26%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
33%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
Ralphs Grocery Company's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Ralphs Grocery Company's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
13%
Very Dissatisfied
75%
CSAT according to Asian or Pacific Islander
Ralphs Grocery Company's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ralphs Grocery Company.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Ralphs Grocery Company's Customer Satisfaction (CSAT) score was rated 7% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ralphs Grocery Company.
7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
79%
Ralphs Grocery Company Customer Satisfaction Score by Age
Ralphs Grocery Company's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ralphs Grocery Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 60% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 60% | |||||||||||||||
| 61-65 | 11% | |||||||||||||||
| 66+ | 18% |
Ralphs Grocery Company Customer Satisfaction Score by Usage
Ralphs Grocery Company's Customer Satisfaction score was rated the highest by customers who have used Ralphs Grocery Company's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ralphs Grocery Company Customer Satisfaction Score by Industry
Ralphs Grocery Company's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Ralphs Grocery Company Customer Satisfaction Score by Industry",
"text": "Ralphs Grocery Company's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.",
"bars": [
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"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
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{
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
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"scoreClassName": "",
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},
{
"label": "Retail",
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"stars": 0,
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]
}Ralphs Grocery Company Customer Service
2.2/5
Ralphs Grocery Company has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Ralphs Grocery Company's Customer Service
Website
https://www.ralphs.com/
Quick Insights into Ralphs Grocery Company Customer Service
Ralphs Grocery Company's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Public Relations and Communications industry.
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Ranked Ralphs Grocery Company Customer Service the Highest
Ranked Ralphs Grocery Company Customer Service the Lowest
Ralphs Grocery Company Customer Service Score by Gender
Female customers rated Ralphs Grocery Company's Customer Service score 0.2 stars higher than Male customers.
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Male
1.8/5
Female
2/5
Ralphs Grocery Company Customer Service Score by Ethnicity
Ralphs Grocery Company's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ralphs Grocery Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 1.5 | Other | 1.5 |
Ralphs Grocery Company Customer Service Score by Age
Ralphs Grocery Company's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ralphs Grocery Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.6 | 51-55 | 2.6 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Ralphs Grocery Company Customer Service Score by Usage
Ralphs Grocery Company's Customer Service score was rated the highest by customers who have used Ralphs Grocery Company's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ralphs Grocery Company Customer Service Score by Industry
Ralphs Grocery Company's Customer Service score was rated the highest by Education industry customers, and the lowest by Public Relations and Communications industry customers.
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Ralphs Grocery Company as an Employer
2.4/5
Ralphs Grocery Company has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Ralphs Grocery Company
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Ralphs Grocery Company scored a -54 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Ralphs Grocery Company would recommend the brand to a friend. ENPS measures how likely Ralphs Grocery Company employees would recommend working at Ralphs Grocery Company to a friend.
Net Promoter Score
-54
NPS Score
| 20% | Promoters |
|---|---|
| 6% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 21% | Promoters |
|---|---|
| 12% | Passive |
| 67% | Detractors |
