The leadership team is good at it's position, however there is always at least one bad apple in the bunch.
Approachable and open to change.
Communication the 'why' to huge changes such as lack of pay increases, cutting half the bonus potential and also how they plan to remain a top staffing agency when it shows that they don't value their employees.
I don't have much if any communication with my manager through Randstad. Most of communication comes directly from who I am contracted through. I don't think my manager through Randstad has any idea on what i needed for me to complete my job.