61
NPS
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Realvolve
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About Realvolve's Brand
Realvolve's all-in-one CRM platform for Real Estate blends elegant design and emerging technologies that will evolve as you do.
Brand at a Glance
60%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Realvolve NPS
Realvolve's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Realvolve's customers would recommend using the product based on a scale of -100 to 100.
Realvolve Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Realvolve NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 74 | Aug 2020 | 74 |
Mar 2021 67 | Mar 2021 | 67 |
Dec 2021 63 | Dec 2021 | 63 |
May 2023 61 | May 2023 | 61 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Realvolve NPS by Usage
Realvolve's NPS was rated the highest by customers who have used Realvolve's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 53 | Less than 1 Year | 53 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Realvolve Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Realvolve users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Realvolve Product Quality
3.9/5
Realvolve has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Realvolve's overall Product Quality score rated by its users and customers.
Realvolve Product Information
Realvolve serves markets in the United States and Canada. Realvolve supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Realvolve’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Realvolve's product the highest.
- Website
- http://www.realvolve.com
- Company Size
- 1-10 Employees
Industry
Tech
Enterprise
Real Estate
SaaS
Languages Supported
English
Product Type
Real Estate CRM Software
Quick Insights into Realvolve Product Quality
Realvolve's Product Quality score was rated highest by customers who have used Realvolve's products/services for Less than 1 Year.
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Ranked Realvolve Product Quality the Highest
Realvolve Product Quality Score by Usage
Realvolve's Product Quality score was rated 3.6 stars by customers who have used Realvolve's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Realvolve Product Quality Score by Industry
Realvolve's Product Quality score was rated 3.5 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Realvolve Pricing
Realvolve ROI & Value For Money
3.5/5
Realvolve has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Realvolve's overall ROI score rated by its users and customers.
Realvolve Pricing Plans
Realvolve has a pricing structure that accommodates small, medium, and large businesses. Starting from $59/month, Realvolve uses a subscription model and offers the following: Pro+ : $199/month - 5 users, Team: $280/month - 10 users, and Large Team: Call Us - 15 users.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Who Uses Realvolve?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Realvolve ROI
Realvolve's ROI score was rated highest by customers from the Real Estate industry.
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Ranked Realvolve ROI the Highest
Realvolve ROI Score by Industry
Realvolve's ROI score was rated 3.4 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Realvolve Customer Satisfaction (CSAT)
Realvolve Customer Satisfaction (CSAT) Score
33 / 100
Realvolve has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Realvolve Customer Service
3.3/5
Realvolve has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Realvolve's Customer Service
Address
5445 DTC Parkway, Penthouse 4, Denver, CO 80111
Website
http://www.realvolve.com
Phone Number
(888) 507-1853
Realvolve's Social Links
Realvolve as an Employer
4.7/5
Realvolve has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Realvolve scored a 61 for Net Promoter Score and a 84 for Employee Net Promoter Score. NPS gauges how likely a customer of Realvolve would recommend the brand to a friend. ENPS measures how likely Realvolve employees would recommend working at Realvolve to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
84
eNPS Score
| 90% | Promoters |
|---|---|
| 4% | Passive |
| 6% | Detractors |
