Red Roof Inns Employee Reviews
Out of 121 Red Roof Inns employee reviews, 56% were positive. The remaining 44% were constructive reviews with the goal of helping Red Roof Inns improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at Red Roof Inns compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 38% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are kind especially the front desk workers
Friendly and very knowledgeable too
Very Hands-On and strong energy
They really don't have good leadership
They are willing to work with you.
What does the leadership team need to get better at?
Customer service, how to talk to other employees when being disciplined or just in general, leadership skills, helping with issues instead of making you feel stupid or incompetent, stop belittling, stop making employees do the managers job
A leader a real person who's worked in the position before
Honesty integrity fairness organization responsibility
All new staff not street people.
Learning fair practice,morality,humility,employee relations,quality of new hires,respect for the corporate logo& standards& representing as such. Also transparency& honesty with guests& employees & following up on situations requiring mgt.status.treat everyone equally& with respect& respect brand.
What is the best part about your compensation package?
Health insurance, dental insurance coverage
Our PTO is generous and 401k.
Everything dental vision and more.
Really haven't determined the best compensation package
good retirement benefits and health plans
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
That's the problem , is I still have not gotten paid. 0ay day was a week and a half ago
I feel undervalued because when an employee up and quit I covered all those shifts. I was working 12 to 16 hour days six days a week when an employee quit. I did this for months. when we got a new employee and I Went back to 80 hours. I still got no raise.. Also, someone else got promoted over me
I felt very underappreciated cause I did nothing wrong to deserve what she did to me
Review from Customer Support Dept
I feel like they do not appreciate the hard work an dedication
There is no compensatory program in place& upper mgr has adopted the attitude of we are franchise& corporate can't make us offer anything so we won't. Recognize skill,experience,dedication,education& success& compensate duly instead of giving new hires with none of these traits same or more pay
What are some of the best things about your team?
Some co workers organize the work space which is very helpful.
That we help one another to make sure the customers are given the best
The best thing about my team is the employees that I trained and they do their job well because of me. My team does have each other's back. We work as a unit except for my manager. My team is great and Customer Service, which is really only three other people.
I enjoy the work and thought I had a future there
Review from Customer Support Dept
The personalities that we work with.
What do your coworkers need to improve and how could you work together better?
More and professional staff please
Communication . Definitely. Overall manorisms
Get educated,learn company standards& dedicate yourself to providing quality product& experience to every single guest that occupies your property. Your face is on your rooms& redroofs name is on the property so represent as how you wish to be viewed by all.Pride in your work& quality of your place
How they talk and treat people
They need to work as a team and stop rumors
What is most positive about the culture and environment at your company?
Some guests are considerate about our hard work.
The only thing that is positive about the environment, and our company is the guests. Most only come in on my shift because they don't like so the other employees.
Knowing u always got work
Review from Customer Support Dept
Staff and environment and of course customers
Review from Operations Dept
Working with a great team that has each other's back
What needs to change to make the company culture better?
The management and some staff members
All new staff The ones I work with steal and lie the maintenance guy is the worst he could stop sleeping with the day lady making her cry all the time an stop making violent threats to consumers that I have to clean up or lie about
Change of property managment or give use the right stuff to clean with and have enough stuff to dress the rooms with out having to do the night peoples work in the day time because we dont have enough towels and sheets for all the rooms with out having to do wash.
What did you like most about the interview process?
The communication between myself and interviewer
The manager made me feel confident
I already knew the people
Family audited environment around the building
No highlights that impressed me.but noticed lack of relevant questions pertaining to duties& requirements of position. Odd
What would you improve about your company's interview process?
Hire new people. To do the job
They need to change up top ones who will enforce proper work environment
Review from Customer Support Dept
Actually do an interview face to face
What makes you most happy at work?
When customers recognize the hard work that we do at our job.
The guests make my day alot better
I look forward to interacting with the guests
Working with the most amazing coworkers
I get satisfaction seeing what i have accomplished each day
Review from Operations Dept
What's going wrong and how can it be improved?
The whole management team is terrible. Need to start from the ground up
They got a click and half way do the work enough to get by and they protect that
Review from Customer Support Dept
they need new employees period and all employees should have to take drug test.
Extremely poor management due to Napoleon complex& dire need to be needed& unquestioned even with sheer lack of experience& unfamiliarity with protocols& standards,whether it's interpersonal,sanitary,applied standards,historical trends or employee input&experienced suggestions.Degrading to feel boss
The rooms are filthy and needs more attention.
What do you like best about your company?
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What would you most like to see improved at your company?
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