-15
NPS
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Reddy Ice
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About Reddy Ice's Brand
Reddy Ice is a $300 Million leading manufacturer and distributor of packaged ice products in North America. We offer a wide range of ice products.
Brand at a Glance
79%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.3/5
Customer Service
Reddy Ice NPS
Reddy Ice's Net Promoter Score (NPS) is a -15 with 36% Promoters, 13% Passives, and 51% Detractors. Net Promoter Score tracks whether Reddy Ice's customers would recommend using the product based on a scale of -100 to 100.
Reddy Ice Overall NPS
| 36% | Promoters |
|---|---|
| 13% | Passives |
| 51% | Detractors |
Reddy Ice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -22 | Apr 2023 | -22 |
Jun 2023 -17 | Jun 2023 | -17 |
Aug 2023 -21 | Aug 2023 | -21 |
Sep 2023 -24 | Sep 2023 | -24 |
Jan 2024 -23 | Jan 2024 | -23 |
Apr 2024 -18 | Apr 2024 | -18 |
Aug 2024 -15 | Aug 2024 | -15 |
Sep 2024 -11 | Sep 2024 | -11 |
Oct 2024 -10 | Oct 2024 | -10 |
Mar 2025 -12 | Mar 2025 | -12 |
May 2025 -14 | May 2025 | -14 |
Aug 2025 -17 | Aug 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reddy Ice NPS by Gender
Reddy Ice's NPS was rated -30 by Male customers on Comparably.
Male
-30
Reddy Ice's NPS was rated -30 by Male customers on Comparably.
30%
Promoters
10%
Passives
60%
Detractors
Female
N/A
Reddy Ice's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Reddy Ice NPS by Ethnicity
Reddy Ice's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Other -50 | Other | -50 |
Reddy Ice NPS by Age
Reddy Ice's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Reddy Ice NPS by Usage
Reddy Ice's NPS was rated the highest by customers who have used Reddy Ice's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years -34 | Over 10 Years | -34 |
Reddy Ice Customer Reviews
Out of the 4 Reddy Ice customer reviews 2 were positive and 2 were constructive. Reddy Ice customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Reddy Ice Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Reddy Ice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reddy Ice Customer Loyalty Score by Gender
Reddy Ice's Customer Loyalty score was rated 91 by Male customers on Comparably.
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Male
91%
Yes
Female
N/A
Yes
Reddy Ice Customer Loyalty Score by Ethnicity
Reddy Ice's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Reddy Ice.
87
out of 100
Caucasian
100
out of 100
Other
Reddy Ice Customer Loyalty Score by Age
Reddy Ice's Customer Loyalty score was rated 100% by customers ages 46-50 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Reddy Ice.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
56-60 100% | 56-60 | 100% |
Reddy Ice Customer Loyalty Score by Usage
Reddy Ice's Customer Loyalty score was rated the highest by customers who have used Reddy Ice's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Reddy Ice Customer Loyalty Score by Industry
Reddy Ice's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Reddy Ice Product Quality
2.5/5
Reddy Ice has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Reddy Ice Product Information
Reddy Ice’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Reddy Ice's product the highest.
- Website
- http://www.reddyice.com
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Goods
Quick Insights into Reddy Ice Product Quality
Reddy Ice's Product Quality score was rated highest by customers who have used Reddy Ice's products/services for 5 to 10 Years, and rated lowest by customers who have used Reddy Ice's products/services for 2 to 5 Years.
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Ranked Reddy Ice Product Quality the Highest
Ranked Reddy Ice Product Quality the Lowest
Reddy Ice Product Quality Score by Gender
Reddy Ice's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Reddy Ice.
Male
2.7/5
Female
N/A
Reddy Ice Product Quality Score by Ethnicity
Reddy Ice's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Reddy Ice.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 1.6 | Other | 1.6 |
Reddy Ice Product Quality Score by Age
Reddy Ice's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Reddy Ice.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
56-60 3.5 | 56-60 | 3.5 |
Reddy Ice Product Quality Score by Usage
Reddy Ice's Product Quality score was rated the highest by customers who have used Reddy Ice's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Reddy Ice Product Quality Score by Industry
Reddy Ice's Product Quality score was rated 2 stars by both Retail and Tech industry customers.
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Reddy Ice Pricing
Reddy Ice ROI & Value For Money
2.6/5
Reddy Ice has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Reddy Ice Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Tech industry think that they had the lowest ROI from Reddy Ice.
Quick Insights into Reddy Ice ROI
Reddy Ice's ROI score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Reddy Ice ROI the Highest
Ranked Reddy Ice ROI the Lowest
Reddy Ice ROI Score by Gender
Reddy Ice's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Reddy Ice.
Male
2.7/5
Female
N/A
Reddy Ice ROI Score by Ethnicity
Reddy Ice's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Reddy Ice.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 1.6 | Other | 1.6 |
Reddy Ice ROI Score by Age
Reddy Ice's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Reddy Ice.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.6 | 46-50 | 3.6 |
56-60 3.3 | 56-60 | 3.3 |
Reddy Ice ROI Score by Usage
Reddy Ice's ROI score was rated the highest by customers who have used Reddy Ice's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Reddy Ice ROI Score by Industry
Reddy Ice's ROI score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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Reddy Ice Customer Satisfaction (CSAT)
Reddy Ice Customer Satisfaction (CSAT) Score
43 / 100
Reddy Ice has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
17%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
14%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Reddy Ice Customer Satisfaction
Reddy Ice's Customer Satisfaction score was rated highest by customers who have used Reddy Ice's products/services for 5 to 10 Years, and rated lowest by customers who have used Reddy Ice's products/services for 2 to 5 Years.
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Ranked Reddy Ice Customer Satisfaction the Highest
Ranked Reddy Ice Customer Satisfaction the Lowest
Reddy Ice Customer Satisfaction Score by Gender
Reddy Ice's Customer Satisfaction score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Reddy Ice.
55 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 45% |
Reddy Ice Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Reddy Ice's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reddy Ice.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
Reddy Ice Customer Satisfaction Score by Age
Reddy Ice's Customer Satisfaction score was rated 66 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Reddy Ice.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 66% |
Reddy Ice Customer Satisfaction Score by Usage
Reddy Ice's Customer Satisfaction score was rated the highest by customers who have used Reddy Ice's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Reddy Ice Customer Service
2.3/5
Reddy Ice has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Reddy Ice's Customer Service
Address
5720 LBJ Freeway, Suite 200, Dallas, TX 75240
Website
http://www.reddyice.com
Phone Number
2145266740
Reddy Ice's Social Links
Quick Insights into Reddy Ice Customer Service
Reddy Ice's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers who have used Reddy Ice's products/services for 2 to 5 Years.
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Ranked Reddy Ice Customer Service the Highest
Ranked Reddy Ice Customer Service the Lowest
Reddy Ice Customer Service Score by Gender
Reddy Ice's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Reddy Ice.
Male
2.5/5
Female
N/A
Reddy Ice Customer Service Score by Ethnicity
Reddy Ice's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Reddy Ice.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.6 | Other | 1.6 |
Reddy Ice Customer Service Score by Age
Reddy Ice's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Reddy Ice.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
56-60 3.3 | 56-60 | 3.3 |
Reddy Ice Customer Service Score by Usage
Reddy Ice's Customer Service score was rated the highest by customers who have used Reddy Ice's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Reddy Ice Customer Service Score by Industry
Reddy Ice's Customer Service score was rated 2 stars by both Retail and Tech industry customers.
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Reddy Ice as an Employer
2.6/5
Reddy Ice has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Reddy Ice scored a -15 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Reddy Ice would recommend the brand to a friend. ENPS measures how likely Reddy Ice employees would recommend working at Reddy Ice to a friend.
Net Promoter Score
-15
NPS Score
| 36% | Promoters |
|---|---|
| 13% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
