-17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
REDX
Marketing or Exec? Claim Your Free Account
About REDX's Brand
REDX is a SaaS-based company that helps real estate agents develop sustainable businesses.
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
REDX NPS
REDX's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether REDX's customers would recommend using the product based on a scale of -100 to 100.
REDX Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
REDX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Jan 2023 0 | Jan 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2026 -17 | Feb 2026 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
REDX Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of REDX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
REDX Product Quality
3/5
REDX has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock REDX's overall Product Quality score rated by its users and customers.
REDX Product Information
REDX’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.theredx.com
- Company Size
- 51-200 Employees
Industry
Tech
Real Estate
SaaS
Small Business Services
REDX Pricing
REDX ROI & Value For Money
3.2/5
REDX has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock REDX's overall ROI score rated by its users and customers.
REDX Customer Satisfaction (CSAT)
REDX Customer Satisfaction (CSAT) Score
50 / 100
REDX has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
REDX Customer Service
3.3/5
REDX has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock REDX's overall Customer Service score rated by its users and customers.
About REDX's Customer Service
Address
1411 W 1250 S #300, Orem, UT 84058
Website
http://www.theredx.com
Phone Number
+1-800-731-7339
REDX's Social Links
Consumer vs. Employees
REDX scored a -17 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of REDX would recommend the brand to a friend. ENPS measures how likely REDX employees would recommend working at REDX to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 79% | Promoters |
|---|---|
| 13% | Passive |
| 8% | Detractors |
