40
NPS
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Reformation
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About Reformation's Brand
Reformation is a revolution in fashion where design, value and sustainability coexist.
Brand at a Glance
72%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Reformation CMO
Reformation NPS
Reformation's Net Promoter Score (NPS) is a 40 with 59% Promoters, 22% Passives, and 19% Detractors. Net Promoter Score tracks whether Reformation's customers would recommend using the product based on a scale of -100 to 100.
Reformation Overall NPS
| 59% | Promoters |
|---|---|
| 22% | Passives |
| 19% | Detractors |
Reformation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 43 | May 2024 | 43 |
Jun 2024 45 | Jun 2024 | 45 |
Jul 2024 45 | Jul 2024 | 45 |
Aug 2024 45 | Aug 2024 | 45 |
Sep 2024 44 | Sep 2024 | 44 |
Nov 2024 44 | Nov 2024 | 44 |
Dec 2024 43 | Dec 2024 | 43 |
Mar 2025 42 | Mar 2025 | 42 |
Apr 2025 42 | Apr 2025 | 42 |
Oct 2025 41 | Oct 2025 | 41 |
Dec 2025 39 | Dec 2025 | 39 |
Feb 2026 39 | Feb 2026 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reformation NPS by Gender
Reformation's NPS was rated 15 by Female customers on Comparably.
Female
15
Reformation's NPS was rated 15 by Female customers on Comparably.
41%
Promoters
33%
Passives
26%
Detractors
Male
N/A
Reformation's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Reformation NPS by Ethnicity
Reformation's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 23 | Caucasian | 23 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Other 40 | Other | 40 |
Reformation NPS by Age
Reformation's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Reformation NPS by Usage
Reformation's NPS was rated the highest by customers who have used Reformation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 15 | Less than 1 Year | 15 |
1 to 2 Years 55 | 1 to 2 Years | 55 |
2 to 5 Years -30 | 2 to 5 Years | -30 |
Reformation Customer Reviews
Out of the 8 Reformation customer reviews 6 were positive and 2 were constructive. Reformation customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Reformation Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Reformation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Reformation Customer Loyalty Score by Gender
Reformation's Customer Loyalty score was rated 73 by Female customers on Comparably.
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Female
73%
Yes
Male
N/A
Yes
Reformation Customer Loyalty Score by Ethnicity
Reformation's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Reformation.
100
out of 100
Caucasian
46
out of 100
Asian or Pacific Islander
82
out of 100
Other
Reformation Customer Loyalty Score by Age
Reformation's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Reformation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 67% | 18-25 | 67% |
26-30 89% | 26-30 | 89% |
Reformation Customer Loyalty Score by Usage
Reformation's Customer Loyalty score was rated the highest by customers who have used Reformation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Reformation Customer Loyalty Score by Industry
Reformation's Customer Loyalty score was rated the highest by Fashion and Beauty industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Reformation Product Quality
4.1/5
Reformation has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Reformation Product Information
Reformation’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Reformation's product the highest. Reviewers from the Tech industry rated Reformation the lowest at 3.8.
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Quick Insights into Reformation Product Quality
Reformation's Product Quality score was rated highest by customers who have used Reformation's products/services for 1 to 2 Years, and rated lowest by customers who have used Reformation's products/services for 2 to 5 Years.
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Ranked Reformation Product Quality the Highest
Ranked Reformation Product Quality the Lowest
Reformation Product Quality Score by Gender
Reformation's Product Quality score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Reformation.
Female
4/5
Male
N/A
Reformation Product Quality Score by Ethnicity
Reformation's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Reformation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.3 | Other | 4.3 |
Reformation Product Quality Score by Age
Reformation's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Reformation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.8 | 26-30 | 3.8 |
Reformation Product Quality Score by Usage
Reformation's Product Quality score was rated the highest by customers who have used Reformation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Reformation Product Quality Score by Industry
Reformation's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Reformation Pricing
Reformation ROI & Value For Money
3.9/5
Reformation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Reformation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Tech industry think that they had the lowest ROI from Reformation.
Quick Insights into Reformation ROI
Reformation's ROI score was rated highest by customers who have used Reformation's products/services for 1 to 2 Years, and rated lowest by customers who have used Reformation's products/services for 2 to 5 Years.
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Ranked Reformation ROI the Highest
Ranked Reformation ROI the Lowest
Reformation ROI Score by Gender
Reformation's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Reformation.
Female
3.6/5
Male
N/A
Reformation ROI Score by Ethnicity
Reformation's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Reformation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.2 | Other | 4.2 |
Reformation ROI Score by Age
Reformation's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Reformation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.9 | 26-30 | 3.9 |
Reformation ROI Score by Usage
Reformation's ROI score was rated the highest by customers who have used Reformation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Reformation ROI Score by Industry
Reformation's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Reformation Customer Satisfaction (CSAT)
Reformation Customer Satisfaction (CSAT) Score
82 / 100
Reformation has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Reformation Customer Satisfaction
Reformation's Customer Satisfaction score was rated highest by customers who have used Reformation's products/services for 1 to 2 Years, and rated lowest by customers who have used Reformation's products/services for Less than 1 Year.
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Ranked Reformation Customer Satisfaction the Highest
Ranked Reformation Customer Satisfaction the Lowest
Reformation Customer Satisfaction Score by Gender
Reformation's Customer Satisfaction score was rated 84 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Reformation.
84 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 48% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 4% | |
Very Dissatisfied | 4% |
Reformation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Reformation's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reformation.
84 / 100
Very Satisfied
46%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
Reformation Customer Satisfaction Score by Age
Reformation's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Reformation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 89% | |||||||||||||||
| 26-30 | 87% |
Reformation Customer Satisfaction Score by Usage
Reformation's Customer Satisfaction score was rated the highest by customers who have used Reformation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Reformation Customer Satisfaction Score by Industry
Reformation's Customer Satisfaction score was rated the highest by Fashion and Beauty industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Reformation Customer Service
3.9/5
Reformation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Reformation's Customer Service
Address
Los Angeles, CA
Website
http://www.thereformation.com
Phone Number
(866) 749-8854
Quick Insights into Reformation Customer Service
Reformation's Customer Service score was rated highest by customers who have used Reformation's products/services for 1 to 2 Years, and rated lowest by customers who have used Reformation's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Reformation's Customer Service score.
Ranked Reformation Customer Service the Highest
Ranked Reformation Customer Service the Lowest
Reformation Customer Service Score by Gender
Reformation's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Reformation.
Female
3.6/5
Male
N/A
Reformation Customer Service Score by Ethnicity
Reformation's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Reformation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.2 | Other | 4.2 |
Reformation Customer Service Score by Age
Reformation's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Reformation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4 | 26-30 | 4 |
Reformation Customer Service Score by Usage
Reformation's Customer Service score was rated the highest by customers who have used Reformation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Reformation Customer Service Score by Industry
Reformation's Customer Service score was rated 3.8 stars by both Fashion and Beauty and Tech industry customers.
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Reformation as an Employer
3.5/5
Reformation has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Reformation scored a 40 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Reformation would recommend the brand to a friend. ENPS measures how likely Reformation employees would recommend working at Reformation to a friend.
Net Promoter Score
40
NPS Score
| 59% | Promoters |
|---|---|
| 22% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 36% | Promoters |
|---|---|
| 32% | Passive |
| 32% | Detractors |
