Republic National Distributing Company NPS

Republic National Distributing Company's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Republic National Distributing Company's customers would recommend using the product based on a scale of -100 to 100.

Republic National Distributing Company Overall NPS

61

NPS

74%	Promoters
13%	Passives
13%	Detractors

Republic National Distributing Company NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Jul 2020 100	Jul 2020	100
Mar 2021 100	Mar 2021	100
Oct 2021 100	Oct 2021	100
Sep 2022 100	Sep 2022	100
Dec 2022 60	Dec 2022	60
Oct 2023 67	Oct 2023	67
Apr 2024 57	Apr 2024	57
Dec 2024 63	Dec 2024	63

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.