34
NPS
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RESICAP
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About RESICAP's Brand
The leading vertically integrated solution for institutional owners of single-family residential assets in the United States.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
1.7/5
Customer Service
RESICAP NPS
RESICAP's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether RESICAP's customers would recommend using the product based on a scale of -100 to 100.
RESICAP Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
RESICAP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Sep 2023 33 | Sep 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RESICAP Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of RESICAP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RESICAP Product Quality
3.2/5
RESICAP has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock RESICAP's overall Product Quality score rated by its users and customers.
RESICAP Product Information
RESICAP’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.resicap.com
- Company Size
- 501-1,000 Employees
Industry
Real Estate
RESICAP Pricing
RESICAP ROI & Value For Money
3/5
RESICAP has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock RESICAP's overall ROI score rated by its users and customers.
RESICAP Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RESICAP Customer Service
1.7/5
RESICAP has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RESICAP's overall Customer Service score rated by its users and customers.
About RESICAP's Customer Service
Address
3630 Peachtree Rd NE, Atlanta, GA 30326
Website
http://www.resicap.com
Phone Number
404-467-4208
RESICAP's Social Links
RESICAP as an Employer
Consumer vs. Employees
RESICAP scored a 34 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of RESICAP would recommend the brand to a friend. ENPS measures how likely RESICAP employees would recommend working at RESICAP to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 87% | Promoters |
|---|---|
| 13% | Passive |
| 0% | Detractors |
