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NPS
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Brand Page
Restaurant Technologies
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About Restaurant Technologies' Brand
RTI provides restaurants with industry-leading frying oil management systems and restaurant operations management technology
Brand at a Glance
72%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Restaurant Technologies NPS
Restaurant Technologies's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Restaurant Technologies's customers would recommend using the product based on a scale of -100 to 100.
Restaurant Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Restaurant Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 -33 | Nov 2022 | -33 |
Apr 2023 0 | Apr 2023 | 0 |
Jul 2023 20 | Jul 2023 | 20 |
Nov 2023 33 | Nov 2023 | 33 |
Feb 2024 43 | Feb 2024 | 43 |
Feb 2025 11 | Feb 2025 | 11 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Restaurant Technologies NPS by Usage
Restaurant Technologies's NPS was rated 34 points by customers who have used Restaurant Technologies's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Restaurant Technologies Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Restaurant Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Restaurant Technologies Customer Loyalty Score by Usage
Restaurant Technologies's Customer Loyalty score was rated 100% by customers who have used Restaurant Technologies's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Restaurant Technologies Product Quality
3.4/5
Restaurant Technologies has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Restaurant Technologies Product Information
Restaurant Technologies’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.rti-inc.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Consumer Services
Education
Energy
Food and Beverages
Quick Insights into Restaurant Technologies Product Quality
Restaurant Technologies's Product Quality score was rated highest by customers who have used Restaurant Technologies's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Restaurant Technologies' Product Quality.
Ranked Restaurant Technologies Product Quality the Highest
Restaurant Technologies Product Quality Score by Usage
Restaurant Technologies's Product Quality score was rated 3.8 stars by customers who have used Restaurant Technologies's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Restaurant Technologies Pricing
Restaurant Technologies ROI & Value For Money
3.3/5
Restaurant Technologies has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Restaurant Technologies ROI
Restaurant Technologies's ROI score was rated highest by customers who have used Restaurant Technologies's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Restaurant Technologies' ROI score.
Ranked Restaurant Technologies ROI the Highest
Restaurant Technologies ROI Score by Usage
Restaurant Technologies's ROI score was rated 4 stars by customers who have used Restaurant Technologies's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Restaurant Technologies Customer Satisfaction (CSAT)
Restaurant Technologies Customer Satisfaction (CSAT) Score
34 / 100
Restaurant Technologies has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Restaurant Technologies Customer Service
3.1/5
Restaurant Technologies has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Restaurant Technologies's Customer Service
Address
2250 Pilot Knob Road;, Suite 100, Mendota, MN
Website
http://www.rti-inc.com/
Phone Number
(651) 379-4979
Quick Insights into Restaurant Technologies Customer Service
Restaurant Technologies's Customer Service score was rated highest by customers who have used Restaurant Technologies's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Restaurant Technologies' Customer Service score.
Ranked Restaurant Technologies Customer Service the Highest
Restaurant Technologies Customer Service Score by Usage
Restaurant Technologies's Customer Service score was rated 4 stars by customers who have used Restaurant Technologies's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Restaurant Technologies as an Employer
3.5/5
Restaurant Technologies has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
CEO of Restaurant Technologies
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Restaurant Technologies scored a 0 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Restaurant Technologies would recommend the brand to a friend. ENPS measures how likely Restaurant Technologies employees would recommend working at Restaurant Technologies to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 47% | Promoters |
|---|---|
| 12% | Passive |
| 41% | Detractors |
