-19
NPS
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Revere Health
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About Revere Health's Brand
Revere Health offers healthcare at over 100 locations in Utah, providing comprehensive and high-quality healthcare with over 30 medical specialties. The current rise in healthcare costs is unsustainable, which is why we’ve made the shift to value-based care. We believe we have a responsibility as healthcare providers to lower the cost of care without sacrificing quality.
Brand at a Glance
63%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Revere Health NPS
Revere Health's Net Promoter Score (NPS) is a -19 with 31% Promoters, 19% Passives, and 50% Detractors. Net Promoter Score tracks whether Revere Health's customers would recommend using the product based on a scale of -100 to 100.
Revere Health Overall NPS
| 31% | Promoters |
|---|---|
| 19% | Passives |
| 50% | Detractors |
Revere Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -20 | Nov 2022 | -20 |
Jan 2023 0 | Jan 2023 | 0 |
Jul 2023 -15 | Jul 2023 | -15 |
Oct 2023 -13 | Oct 2023 | -13 |
Dec 2023 -11 | Dec 2023 | -11 |
Jan 2024 -10 | Jan 2024 | -10 |
Mar 2024 -18 | Mar 2024 | -18 |
Apr 2024 -8 | Apr 2024 | -8 |
Jan 2025 -16 | Jan 2025 | -16 |
Jan 2026 -22 | Jan 2026 | -22 |
Feb 2026 -27 | Feb 2026 | -27 |
Apr 2026 -19 | Apr 2026 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Revere Health NPS by Gender
Revere Health's NPS was rated -40 by Male customers on Comparably.
Male
-40
Revere Health's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
Revere Health's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Revere Health NPS by Ethnicity
Revere Health's NPS was rated -75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Revere Health NPS by Age
Revere Health's NPS was rated -100 points by customers ages 66+ on Comparably.
Revere Health NPS by Usage
Revere Health's NPS was rated -34 points by customers who have used Revere Health's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Revere Health Customer Reviews
Out of the 2 Revere Health customer reviews 1 was positive and 1 was constructive. Revere Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Revere Health Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Revere Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Revere Health Customer Loyalty Score by Gender
Revere Health's Customer Loyalty score was rated 46 by Male customers on Comparably.
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Male
46%
Yes
Female
N/A
Yes
Revere Health Customer Loyalty Score by Ethnicity
Revere Health's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Revere Health.
55
out of 100
Caucasian
Revere Health Customer Loyalty Score by Age
Revere Health's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Revere Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Revere Health Customer Loyalty Score by Usage
Revere Health's Customer Loyalty score was rated 40% by customers who have used Revere Health's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Revere Health Product Quality
2.7/5
Revere Health has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Revere Health Product Information
Revere Health’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://reverehealth.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Revere Health Product Quality
Revere Health's Product Quality score was rated highest by customers who have used Revere Health's products/services for 1 to 2 Years.
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Ranked Revere Health Product Quality the Highest
Revere Health Product Quality Score by Gender
Revere Health's Product Quality score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Revere Health Product Quality Score by Ethnicity
Revere Health's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Revere Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Revere Health Product Quality Score by Age
Revere Health's Product Quality score was rated 1.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Revere Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
Revere Health Product Quality Score by Usage
Revere Health's Product Quality score was rated 3.8 stars by customers who have used Revere Health's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Revere Health Pricing
Revere Health ROI & Value For Money
2.7/5
Revere Health has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Revere Health ROI
Revere Health's ROI score was rated highest by customers who have used Revere Health's products/services for 1 to 2 Years.
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Ranked Revere Health ROI the Highest
Revere Health ROI Score by Gender
Revere Health's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Revere Health.
Male
2.5/5
Female
N/A
Revere Health ROI Score by Ethnicity
Revere Health's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Revere Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Revere Health ROI Score by Age
Revere Health's ROI score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Revere Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Revere Health ROI Score by Usage
Revere Health's ROI score was rated 3.3 stars by customers who have used Revere Health's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Revere Health Customer Satisfaction (CSAT)
Revere Health Customer Satisfaction (CSAT) Score
30 / 100
Revere Health has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
16%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Revere Health Customer Satisfaction
Revere Health's Customer Satisfaction score was rated highest by Male customers.
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Ranked Revere Health Customer Satisfaction the Highest
Revere Health Customer Satisfaction Score by Gender
Revere Health's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Revere Health.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Revere Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Revere Health's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Revere Health.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Revere Health Customer Satisfaction Score by Age
Revere Health's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Revere Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Revere Health Customer Service
2.6/5
Revere Health has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Revere Health's Customer Service
Address
1055 N 500 W, Provo, UT 84604
Website
http://reverehealth.com
Revere Health's Social Links
Quick Insights into Revere Health Customer Service
Revere Health's Customer Service score was rated highest by customers who have used Revere Health's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Revere Health's Customer Service score.
Ranked Revere Health Customer Service the Highest
Revere Health Customer Service Score by Gender
Revere Health's Customer Service score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Revere Health Customer Service Score by Ethnicity
Revere Health's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Revere Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Revere Health Customer Service Score by Age
Revere Health's Customer Service score was rated 1.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Revere Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
Revere Health Customer Service Score by Usage
Revere Health's Customer Service score was rated 3 stars by customers who have used Revere Health's products/services for 1 to 2 Years.
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Revere Health as an Employer
2.4/5
Revere Health has a 2.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Revere Health scored a -19 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Revere Health would recommend the brand to a friend. ENPS measures how likely Revere Health employees would recommend working at Revere Health to a friend.
Net Promoter Score
-19
NPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 33% | Promoters |
|---|---|
| 9% | Passive |
| 58% | Detractors |
