50
NPS
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RevolutionParts
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About RevolutionParts' Brand
RevolutionParts powers automotive parts and accessories sales across North America. The company’s core focus is on delivering an enterprise-ready platform for parts retail and wholesale commerce channels. The RevolutionParts platform powers more than $600M in annual sales and reaches millions of unique buyers globally, transforming the way buyers and sellers connect. For more information, visit www.revolutionparts.com.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
RevolutionParts NPS
RevolutionParts's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether RevolutionParts's customers would recommend using the product based on a scale of -100 to 100.
RevolutionParts Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
RevolutionParts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 0 | Apr 2024 | 0 |
Dec 2024 50 | Dec 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RevolutionParts Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of RevolutionParts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RevolutionParts Product Quality
5/5
RevolutionParts has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock RevolutionParts' overall Product Quality score rated by its users and customers.
RevolutionParts Product Information
RevolutionParts’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://revolutionparts.com
- Company Size
- 51-200 Employees
Industry
Automotive and Transportation
RevolutionParts Pricing
RevolutionParts ROI & Value For Money
5/5
RevolutionParts has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock RevolutionParts' overall ROI score rated by its users and customers.
RevolutionParts Customer Satisfaction (CSAT)
RevolutionParts Customer Satisfaction (CSAT) Score
100 / 100
RevolutionParts has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RevolutionParts Customer Service
5/5
RevolutionParts has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock RevolutionParts' overall Customer Service score rated by its users and customers.
About RevolutionParts's Customer Service
Address
4801 E Washington St #160, Phoenix, AZ 85034
Website
http://revolutionparts.com
Phone Number
(480) 779-7278
RevolutionParts as an Employer
2.9/5
RevolutionParts has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
RevolutionParts scored a 50 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of RevolutionParts would recommend the brand to a friend. ENPS measures how likely RevolutionParts employees would recommend working at RevolutionParts to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 36% | Promoters |
|---|---|
| 8% | Passive |
| 56% | Detractors |
