67
NPS
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Brand Page
RIC
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About RIC's Brand
undergraduate and graduate levels
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
RIC NPS
RIC's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether RIC's customers would recommend using the product based on a scale of -100 to 100.
RIC Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
RIC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Sep 2023 66 | Sep 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RIC Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of RIC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RIC Product Quality
3.8/5
RIC has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock RIC's overall Product Quality score rated by its users and customers.
RIC Product Information
RIC’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.ric.edu
- Company Size
- 51-200 Employees
Industry
Tech
Education
Healthcare
RIC Pricing
RIC ROI & Value For Money
3.8/5
RIC has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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RIC Customer Satisfaction (CSAT)
RIC Customer Satisfaction (CSAT) Score
100 / 100
RIC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RIC Customer Service
3.9/5
RIC has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock RIC's overall Customer Service score rated by its users and customers.
About RIC's Customer Service
Address
600 Mount Pleasant Avenue, Providence, RI
Website
http://www.ric.edu
Consumer vs. Employees
RIC scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of RIC would recommend the brand to a friend. ENPS measures how likely RIC employees would recommend working at RIC to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
