-34
NPS
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Richline Group
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About Richline Group's Brand
Richline Group is the corporate platform providing financial, operational, and marketing support.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
2.5/5
Customer Service
Richline Group NPS
Richline Group's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Richline Group's customers would recommend using the product based on a scale of -100 to 100.
Richline Group Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Richline Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Sep 2024 -33 | Sep 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Richline Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Richline Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Richline Group Product Quality
1.5/5
Richline Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Richline Group's overall Product Quality score rated by its users and customers.
Richline Group Product Information
Richline Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.richlinegroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Richline Group Pricing
Richline Group ROI & Value For Money
2/5
Richline Group has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Richline Group's overall ROI score rated by its users and customers.
Richline Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Richline Group Customer Service
2.5/5
Richline Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Richline Group's overall Customer Service score rated by its users and customers.
About Richline Group's Customer Service
Address
New York City, NY
Website
http://www.richlinegroup.com
Phone Number
954-718-3200
Richline Group as an Employer
2.9/5
Richline Group has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Richline Group scored a -34 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Richline Group would recommend the brand to a friend. ENPS measures how likely Richline Group employees would recommend working at Richline Group to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
