Ring FAQs
Ring's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 499 most popular questions Ring receives.
Frequently Asked Questions About Ring
In order to provide our neighbors with robust, world-class security options, Ring provides you with the opportunity to activate optional two-factor security authentication across all of your Ring devices and accounts. This article will explain how to use two-factor security authorization.
Click here for information on what two-factor authorization is and why you should be using it on your Ring products.
Activating or Deactivating Two-step Authorization
To activate or deactivate two-step authorization, follow these steps:
Activation
Open your Ring app.
Tap the three-lined icon on the upper-left corner of your screen to open the side menu.
Tap Account.
Tap Two-factor Authorization under enhance security.
Tap Turn on Two-factor.
Enter your password.
Enter the mobile phone number you wish to have the two-factor authorization code sent to.
Enter the six-digit code that was texted to your phone.
Tap Continue.
Deactivation
Open your Ring app.
Tap the three-lined icon on the upper-right corner of your screen to open the side menu.
Tap Account Settings.
Tap Two-factor Authorization under enhance security.
Tap Turn off Two-factor.
Enter your password.
Tap Continue.
View ArticleIn order to provide our neighbors with robust, world-class security options, Ring provides you with the opportunity to activate optional two-factor security authentication across all of your Ring devices and accounts. This article will explain what two-factor security authentication is and why you should be using it.
Click here for information on how to activate and use two-factor authentication on your Ring products.
What is two-factor authentication?
Two-factor authentication means that you can only access your Ring account by providing another piece of information besides a password. The first time you try and access a Ring product on a new device (phone or PC), you will have to enter a second piece of information in addition to your password. This second piece of information is a randomly generated code that will be sent to your mobile phone. Enter the code and you will have access to your account. This means that in the future you will have more secure access your Ring products.
Why should I use two-factor authentication?
Two-factor authentication provides an extra layer of security that a single authentication system such as a password alone cannot provide. If someone were to gain access to your password, for example, they still would not be able to access your Ring account without your trusted phone to receive the randomly generated code.
Won't two-factor authentication make it inconvenient to access my devices or account?
Two-factor authentication will add an extra step to accessing devices. The extra step is worth it, however, for the added security it brings..
How long does it take to get the code on my mobile device?
You should receive your code in less than a minute. If you don't receive a code, make sure you are sending it to the correct number.
How do I access my account if I don't have access to my mobile device?
You will need to contact the Customer Support team.
Do Shared Users and Guest Users also have to use two-factor authentication?
No. Each account will have its own two-factor enable/disable setting. We recommend that Shared and Guest User accounts use two-factor authentication as well.
Click here to learn more about Shared and Guest Users.
What happens if I receive an authentication code that I didn't request?
If this happens there is a possibility that there's been an attempt to compromise your account. We recommend accessing your account and changing your password as soon as possible.
Click here for information on changing your account password.
View ArticleThe videos you record through your Ring device can be shared with friends and family through your Ring app to a variety of web and social media applications and downloaded to a computer or mobile device.
The rest of this article will detail the various ways to share and save your Ring Videos.
Note:In order to share and save Ring Videos you must have a Ring Protect Plan subscription.
Click here for more information on the Ring Protect Plan.
Downloading and storing my Ring videos on a mobile device or a computer
On iOS devices:
If you are using the timeline feature:
Open up your Ring app on your mobile device.
Select the Ring device you wish to download a video from.
Scroll to the video you wish to share.
Tap the Shareicon just below the video on the left side.
Select the video you wish to download
Use the download arrow to download the video.
If you are not using the timeline feature:
Open up your Ring app on your mobile device.
Select the Ring device you wish to download a video from.
Tap the Event History button underneath the Live View bar.
Select the video you wish to download.
The video will begin to play.
Tap the Download option on the bottom right, next to the trash can icon.
On Android Devices
If you are using the timeline feature:
Open up your Ring app on your mobile device.
Select the Ring device you wish to download a video from.
Scroll to the video you wish to download.
Tap the Shareicon just below the video on the left side.
Select the video you wish to download
Use the download arrow to download the video.
If you are not using the timeline feature:
Open up your Ring app on your mobile device.
Select the Ring device you wish to download a video from.
Tap the Event History button underneath the Live View bar.
Select the video you wish to share.
The video will begin to play
Tap the download option on the bottom right, next to the trash can icon.
Downloading and saving a file on a computer
Log into your web account at ring.com/account.
Select the video you wish to download.
Select Share.
Select Get Link.
Copy link to clipboard.
Paste the link in the address bar of the browser.
A new screen will come up. Select the three dots on the bottom right corner of the video.
TapDownloadto save it to your computer.
Sharing a Ring video with family and friends
Open up your Ring app on your mobile device.
Select the Ring device you wish to share a video from.
Tap the Event History option/button underneath the Live View bar.
Select the video you wish to share.
Tap the Share button in the bottom right corner of the video.
Select your method of sharing the video.
Sharinga Ring video with my Neighborhood
Open up your Ring app on your mobile device.
Select the Ring device you wish to share a video from.
Tap the Event History option/button underneath the Live View bar.
Select the video you wish to share.
Tap the Neighbors button in the bottom right corner of the video.
Share the video.
Note: You must have Ring Neighbors activated on your Ring app in order to share videos with your neighborhood.
Sharinga Ring Video withthe Ring Team
If you have a particularly interesting video, you can share it with the Ring team for a chance to be featured!
Log into your web account at ring.com/account.
Click on the Dashboard tab.
Click on the video you wish to share on the left sidebar.
Click on the grey Share button to below your video.
Click on the e-mail envelope.
Send the file to [email protected].
Accessing my Ring videos on the Web
Log into your web account at ring.com/account.
Click on the Dashboard tab.
Click on the video you wish to share on the left sidebar.
Click on the Share button below your video.
Click on the Link button to access your videos Ring Video URL.
Note: "Starring" or Favoriting a video through a Web browser or in-app does not save or it or keep it from being deleted.
Uploading Ring Videos to YouTube
Once downloaded to your mobile device or computer as a file, Ring Videos can be uploaded to YouTube.
View ArticleCall Us
To call us, find your country in the list below.
United States
1 800 656 1918
Estonia
00 800 87 00 97 81
Luxembourg
00 800 87 00 97 81
Slovakia
00 800 87 00 97 81
Argentina
541152354376
France
00 800 87 00 97 81
Malaysia
+60 1-800-81-8772
South Africa
001 800 993 700
Austria
00 800 87 00 97 81
Finland
00 800 87 00 97 81
Mexico
525588804675
Spain
00 800 87 00 97 81
Australia
61 2 8294 9169 or 1 300 205 983
Germany
00 800 87 00 97 81
Netherlands
00 800 87 00 97 81
Sweden
00 800 87 00 97 81
Belgium
00 800 87 00 97 81
Greece
00 800 87 00 97 81
New Zealand
64 9887 9871
Switzerland
00 800 87 00 97 81
Canada
+1 855-300-7289
Hungary
00 800 87 00 97 81
Norway
00 800 87 00 97 81
United Arab Emirates
80001 84084
Chile
56229402159
Hong Kong
+852 5808 9388
Panama
5078337526
United Kingdom
01727 26 3045
Colombia
5715800671
Iceland
00 800 87 00 97 81
Poland
00 800 87 00 97 81
Worldwide
+1 310 929 7085
(Toll charges may apply.)
Cyprus
00 800 87 00 97 81
Ireland
00 800 87 00 97 81
Portugal
00 800 87 00 97 81
Czech Republic
00 800 87 00 97 81
Italy
00 800 87 00 97 81
Russia
00 800 87 00 97 81
Denmark
00 800 87 00 97 81
Liechtenstein
0800 110 094
Singapore
001 800 8700 9781 or 008 800 8700 9781
Call Us
To call us, find your country in the list below.
United States
1 800 656 1918
Luxembourg
00 800 87 00 97 81
Argentina
541152354376
Malaysia
+60 1-800-81-8772
Austria
00 800 87 00 97 81
Mexico
525588804675
Australia
61 2 8294 9169 or 1 300 205 983
Netherlands
00 800 87 00 97 81
Belgium
00 800 87 00 97 81
New Zealand
64 9887 9871
Canada
+1 855-300-7289
Norway
00 800 87 00 97 81
Chile
56229402159
Panama
5078337526
Colombia
5715800671
Poland
00 800 87 00 97 81
Cyprus
00 800 87 00 97 81
Portugal
00 800 87 00 97 81
Czech Republic
00 800 87 00 97 81
Russia
00 800 87 00 97 81
Denmark
00 800 87 00 97 81
Singapore
001 800 8700 9781 or 008 800 8700 9781
Estonia
00 800 87 00 97 81
Slovakia
00 800 87 00 97 81
France
0 00 800 87 00 97 81
South Africa
001 800 993 700
Finland
00 800 87 00 97 81
Spain
00 800 87 00 97 81
Germany
00 800 87 00 97 81
Sweden
00 800 87 00 97 81
Greece
00 800 87 00 97 81
Switzerland
00 800 87 00 97 81
Hungary
00 800 87 00 97 81
United Arab Emirates
80001 84084
Hong Kong
+852 5808 9388
United Kingdom
01727 26 3045
Iceland
00 800 87 00 97 81
Worldwide
+1 310 929 7085 (Toll charges may apply)
Ireland
00 800 87 00 97 81
Italy
00 800 87 00 97 81
Liechtenstein
0800 110 094
Call Us
To call us, find your country in the list below.
United States
1 800 656 1918
Estonia
00 800 87 00 97 81
Luxembourg
00 800 87 00 97 81
Slovakia
00 800 87 00 97 81
Argentina
541152354376
France
00 800 87 00 97 81
Malaysia
+60 1-800-81-8772
South Africa
001 800 993 700
Austria
00 800 87 00 97 81
Finland
00 800 87 00 97 81
Mexico
525588804675
Spain
00 800 87 00 97 81
Australia
61 2 8294 9169 or 1 300 205 983
Germany
00 800 87 00 97 81
Netherlands
00 800 87 00 97 81
Sweden
00 800 87 00 97 81
Belgium
00 800 87 00 97 81
Greece
00 800 87 00 97 81
New Zealand
64 9887 9871
Switzerland
00 800 87 00 97 81
Canada
+1 855-300-7289
Hungary
00 800 87 00 97 81
Norway
00 800 87 00 97 81
United Arab Emirates
80001 84084
Chile
56229402159
Hong Kong
+852 5808 9388
Panama
5078337526
United Kingdom
01727 26 3045
Colombia
5715800671
Iceland
00 800 87 00 97 81
Poland
00 800 87 00 97 81
Worldwide
+1 310 929 7085
Cyprus
00 800 87 00 97 81
Ireland
00 800 87 00 97 81
Portugal
00 800 87 00 97 81
Czech Republic
00 800 87 00 97 81
Italy
00 800 87 00 97 81
Russia
00 800 87 00 97 81
Denmark
00 800 87 00 97 81
Liechtenstein
0800 110 094
Singapore
001 800 8700 9781 or 008 800 8700 9781
View ArticleWhen an alarm signal is received, the monitoring service will call your list of emergency contacts - people you trust to answer the call and take care of your home in case youcan'tbe reached.
Your emergency contacts should be able to:
Answer their phone and handle Alarm emergencies.
Remember the verbal password and say it when asked in order to verify identity.
Go to your home if assistance is needed.
Unlock your home to give emergency responders access to your home if necessary.
Use your Ring Alarm and disarm it, if asked by authorities.
IMPORTANT: Make sure that your emergency contacts remember the verbal password. Forgetting the verbal password will increase your chances of a false alarm.
We recommend that you provide your Emergency Contacts with Shared User access using the Ring app. Click here to learn more about Shared Users.
Learn more about using and resetting your verbal password.
View ArticleNeighbor Support
Call Us
To call us, find your country in the list below.
United States
1 800 656 1918
Estonia
00 800 87 00 97 81
Luxembourg
00 800 87 00 97 81
Slovakia
00 800 87 00 97 81
Argentina
541152354376
France
00 800 87 00 97 81
Malaysia
+60 1-800-81-8772
South Africa
001 800 993 700
Austria
00 800 87 00 97 81
Finland
00 800 87 00 97 81
Mexico
525588804675
Spain
00 800 87 00 97 81
Australia
61 2 8294 9169 or 1 300 205 983
Germany
00 800 87 00 97 81
Netherlands
00 800 87 00 97 81
Sweden
00 800 87 00 97 81
Belgium
00 800 87 00 97 81
Greece
00 800 87 00 97 81
New Zealand
64 9887 9871
Switzerland
00 800 87 00 97 81
Canada
+1 855-300-7289
Hungary
00 800 87 00 97 81
Norway
00 800 87 00 97 81
United Arab Emirates
80001 84084
Chile
56229402159
Hong Kong
+852 5808 9388
Panama
5078337526
United Kingdom
01727 26 3045
Colombia
5715800671
Iceland
00 800 87 00 97 81
Poland
00 800 87 00 97 81
Worldwide
+1 310 929 7085
(Toll charges may apply.)
Cyprus
00 800 87 00 97 81
Ireland
00 800 87 00 97 81
Portugal
00 800 87 00 97 81
Czech Republic
00 800 87 00 97 81
Italy
00 800 87 00 97 81
Russia
00 800 87 00 97 81
Denmark
00 800 87 00 97 81
Liechtenstein
0800 110 094
Singapore
001 800 8700 9781 or 008 800 8700 9781
Neighbor Support Store
Westfield Topanga
6600 Topanga Canyon Blvd. Space 1022 Canoga Park, CA 91303 (424)789-7409 Mon - Sat: 10:00AM - 9:00PM Sun: 11:00AM - 7:00PM
SERVICES
Sales
Educational Workshops: Sign-Up Here
Troubleshooting Services
Neighbor Support
Call Us
To call us, find your country in the list below.
United States
1 800 656 1918
Luxembourg
00 800 87 00 97 81
Argentina
541152354376
Malaysia
+60 1-800-81-8772
Austria
00 800 87 00 97 81
Mexico
525588804675
Australia
61 2 8294 9169 or 1 300 205 983
Netherlands
00 800 87 00 97 81
Belgium
00 800 87 00 97 81
New Zealand
64 9887 9871
Canada
+1 855-300-7289
Norway
00 800 87 00 97 81
Chile
56229402159
Panama
5078337526
Colombia
5715800671
Poland
00 800 87 00 97 81
Cyprus
00 800 87 00 97 81
Portugal
00 800 87 00 97 81
Czech Republic
00 800 87 00 97 81
Russia
00 800 87 00 97 81
Denmark
00 800 87 00 97 81
Singapore
001 800 8700 9781 or 008 800 8700 9781
Estonia
00 800 87 00 97 81
Slovakia
00 800 87 00 97 81
France
0 00 800 87 00 97 81
South Africa
001 800 993 700
Finland
00 800 87 00 97 81
Spain
00 800 87 00 97 81
Germany
00 800 87 00 97 81
Sweden
00 800 87 00 97 81
Greece
00 800 87 00 97 81
Switzerland
00 800 87 00 97 81
Hungary
00 800 87 00 97 81
United Arab Emirates
80001 84084
Hong Kong
+852 5808 9388
United Kingdom
01727 26 3045
Iceland
00 800 87 00 97 81
Worldwide
+1 310 929 7085 (Toll charges may apply)
Ireland
00 800 87 00 97 81
Italy
00 800 87 00 97 81
Liechtenstein
0800 110 094
Neighbor Support Store
Scottsdale Fashion Square
7014 E Camelback Rd. Space 1448 Scottsdale, AZ 85251 (480)386-0881 Mon - Sat: 10:00AM - 9:00PM Sun: 11:00AM - 6:00PM
Westfield Topanga
6600 Topanga Canyon Blvd. Space 1022 Canoga Park, CA 91303 (424)789-7409 Mon - Sat: 10:00AM - 9:00PM Sun: 11:00AM - 7:00PM
Brea Mall
Ring Store, Brea Mall 1065 Brea Mall, Space 1016D Brea, CA 92821 (714)234-4725 Mon - Sat: 10:00AM - 9:00PM Sun: 11:00AM - 7:00PM
Mall of America
6172 West Market Level 1, Between Johnston & Murphy and Eyebobs Bloomington, MN 55425 (952)855-2629 M-F: 10:00AM - 9:30PM Sat: 9:30AM - 9:30PM Sun: 11:00AM - 7:00PM
Neighbor Support
Call Us
To call us, find your country in the list below.
United States
1 800 656 1918
Estonia
00 800 87 00 97 81
Luxembourg
00 800 87 00 97 81
Slovakia
00 800 87 00 97 81
Argentina
541152354376
France
00 800 87 00 97 81
Malaysia
+60 1-800-81-8772
South Africa
001 800 993 700
Austria
00 800 87 00 97 81
Finland
00 800 87 00 97 81
Mexico
525588804675
Spain
00 800 87 00 97 81
Australia
61 2 8294 9169 or 1 300 205 983
Germany
00 800 87 00 97 81
Netherlands
00 800 87 00 97 81
Sweden
00 800 87 00 97 81
Belgium
00 800 87 00 97 81
Greece
00 800 87 00 97 81
New Zealand
64 9887 9871
Switzerland
00 800 87 00 97 81
Canada
+1 855-300-7289
Hungary
00 800 87 00 97 81
Norway
00 800 87 00 97 81
United Arab Emirates
80001 84084
Chile
56229402159
Hong Kong
+852 5808 9388
Panama
5078337526
United Kingdom
01727 26 3045
Colombia
5715800671
Iceland
00 800 87 00 97 81
Poland
00 800 87 00 97 81
Worldwide
+1 310 929 7085
Cyprus
00 800 87 00 97 81
Ireland
00 800 87 00 97 81
Portugal
00 800 87 00 97 81
Czech Republic
00 800 87 00 97 81
Italy
00 800 87 00 97 81
Russia
00 800 87 00 97 81
Denmark
00 800 87 00 97 81
Liechtenstein
0800 110 094
Singapore
001 800 8700 9781 or 008 800 8700 9781
Neighbor Support Store
Westfield Topanga
6600 Topanga Canyon Blvd. Space 1022 Canoga Park, CA 91303 (424)789-7409
SERVICES
Sales
Educational Workshops: (Coming Soon)
Troubleshooting Services: (Coming Soon)
View ArticleA permit application is a paper or online form used to register an alarm system or apply for an alarm permit.
In many neighborhoods and cities across the US and Canada, neighbors with professional monitoring are required to register their Ring Alarm with the local municipal office. This registration is sometimes called a permit, and each local office will have its own application process.
Understanding your local permit laws
Every jurisdiction has different laws and rules for owning and operating a residential or commercial alarm system. To ensure that residents and businesses are able to comply with these laws, municipalities publish these laws online on a government or police department website.
As the alarm owner, its your responsibility to know your local alarm laws.
If you live in the US or Canada (excluding Quebec) and have signed up for professional monitoring with Ring Alarm, we will send you an email with a link to your local alarm ordinances if a permit or registration is needed.
If you have not yet signed up for professional monitoring, you can do an internet search and find your local laws. You can also call your local government offices for more information.
Note: If youdon'tget a permit, you may end up paying expensive fees or fines for having an unregistered alarm. In some locations, authorities will not dispatch emergency responders to your address without a permit.
Getting the permit application
In order to get a permit for your Ring Alarm, youll need to fill out an application. This will usually be either an online form on a website that you fill out and submit, or it may be a PDF file that you download, print, fill out, and mail into the office. In some instances, you may need to call a local municipal office and ask them to send you a form in the mail.
In some instances, local jurisdictions require that Ring Alarm requests the form and fills out the form on your behalf. In these instances, we will take care of the application for you, and update you throughout the process.
Filling out the permit application
Your alarm permit or registration form will ask for specific pieces of information. These forms will almost always ask for the property owners name and address, but each form is unique.
If Ring is filling out the application on your behalf, we will use the information you provided us with during account setup for permit form. If we need additional information, we will reach out to you and ask for it.
Your alarm system registration or permit form may ask for the following pieces of information:
Your name
Your phone number
Your address
The names and phone numbers of your emergency contacts
Information about the Alarm Company/Provider
Ring Protect Inc., 1523 26th St., Santa Monica, CA, 90404 (800) 656-1918
Ring License number, which can be found at Ring.com/licenses
Central Monitoring Station information
For details about our central monitoring service, please contact Ring Support.
Permit fees
Your town, city, county, or other jurisdiction may charge a permit fee. Alarm registration or permit fees vary in amount and frequency. In some areas, the fee is only charged once, while in other areas, it may be assessed every year when you renew the permit. You should be able to find the specific fee requirements for your area on the on the permit form or listed within your local alarm permit ordinances.
Submitting the application
If you are obtaining your own permit, you can follow the directions on the permit form or website and submit the permit form with any permit fees, if required. In a few locations, you may be required to submit the form at a local municipal office, in person.
If Ring is obtaining the permit on your behalf, we may need your signature on the form. Ring will mail the completed permit form to you with a stamped envelope so you can return the signed form to us. Please follow the directions, sign the permit application, and mail it back to us right away.
Getting the permit
Every jurisdiction handles permit processing differently.
You may get a physical alarm permit in the mail.
You may get an email confirming that your permit has been processed and is on file.
You may not receive anything.
If you receive a confirmation of a permit, and it contains a permit number and an expiration date, you will need to add it to your Ring account. Simply open your Ring app, go to Monitoring Settings, and add your permit information. If you do not receive a confirmation or a permit number, you can leave these fields blank on your Ring account.
(Sometimes the monitoring center needs to provide this in order to dispatch local authorities.)
A few more things to note
If you move, you may need to reapply for a permit in your new local area.
If you obtained a business alarm permit previously for a different alarm system, please email the permit team and let us know to avoid duplication.
Fire monitoring permits
If you add a smoke or CO monitoring device to your residential Ring Alarm, you may also need to get a fire monitoring permit depending on where you live. (Note: In some jurisdictions, there may be one permit application for both alarm and smoke/CO monitoring.)
Keep an eye out for an email from Ring with details, and the application process is similar to an alarm.
Ring Alarm can not be used to provide professional smoke/CO monitoring at commercial locations. To learn more, click here.
View ArticleWhat are my shipping options? Do you offer overnight or expedited shipping?
All domestic orders are shipped at no cost to you via Ground Delivery. This generally takes four to five business days from the time the order is processed.
Orders under $48.99 ground shipped will be charged $3.99. Orders over $49.00 will get free ground shipping.Order subtotal must be minimum $49.00 to qualify for free shipping.
You may also choose Overnight delivery for $20 or 2-Day delivery for $12.
Note: All orders placed prior to 12 PM Pacific Time will ship the same business day. Orders placed after 12 PM, Pacific Time, will ship no later than the following business day.
All Canadian orders are shipped at no cost you via International Economy, which generally takes five to seven days.
Replacements or exchanges may require an extra 24-48 hours processing time.
When will my order ship?
Orders are shipped Monday through Friday. All domestic orders placed through Ring.com before 12 PM Pacific Time will be shipped the same day. All orders placed after 12 PM will be shipped the following business day.
Click here to learn more about tracking your order.
When will I receive my order if I select Overnight Delivery on Thursday afternoon or Friday?
If you place an order after 12 PM Pacific Time on a Thursday and choose the Overnight option during checkout, your order will be shipped on Friday and arrive on Monday. If you place an order after 12 PM Pacific Time on a Friday, it will ship on Monday and arrive on Tuesday.
Click here to learn more about tracking your order.
Can I cancel my order/change a delivery address?
Contact customer service by clicking on the chat bubble on this page within 30 minutes of placing your order to cancel it or change the delivery address.
After 30 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have to wait until the item is delivered and then return it for a full refund.
Click here to learn about returning an order.
Can I add or remove items from an existing order?
Unfortunately, we cannot modify an order once it has been placed. We offer a 30-day no-questions-asked return policy if you'd like to return any unwanted products once they've been delivered.
Where do these shipping policies apply?
These policies only apply within the United States. If you are not in the United States, you can see Rings international Shipping and Return policies at the following addresses:
Shipping and Returns - International
UK
Please review the Delivery & Return policies for UK here:
https://en-uk.ring.com/pages/delivery-and-returns
Nordics (Sweden, Denmark, Finland)
Please review the Delivery & Return policies for Sweden, Denmark, and Finland here:
https://se-en.ring.com/pages/delivery-and-returns
Oceania
Please review the Delivery & Return policies for Australia here:
https://au-en.ring.com/pages/delivery-and-returns
Please review the Delivery & Return policies for New Zealand here:
https://nz-en.ring.com/pages/delivery-and-returns
Rest of Europe
Please review the Delivery & Return policies for the rest of Europe here:
https://eu.ring.com/pages/delivery-and-returns
Rest of the World
If my country is not in the previous list of countries can I still order Ring products?
Unfortunately, we only ship to the countries mentioned below:
United States
Canada
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Saudi Arabia
Slovakia
Slovenia
South Africa
Spain
Sweden
United Arab Emirates
United Kingdom
Australia
New Zealand
If you are an existing neighbor in one of the countries not listed above, Ring will continue to offer support and honor the terms of all warranties.
View ArticleYou can initiate two-way communication through compatible Echo devices and compatible Fire TV devices to any Ring doorbell or security camera. The following article will answer frequently asked questions about using two-way communication through the Amazon Echo and Ring.
Click here for information on integrating the Amazon Echo with your Ring devices.
Jump to an answer
Which Ring and Amazon products support two-way communication? How do I start using two-way communication? Where is this feature available? What do I say to my Alexa-enabled device to start a two-way communication? What do I say to my Alexa-enabled device to end a conversation? Can I disable two-way communication? Can I use the Alexa app for two-way communication? My Alexa is unable to connect to my front door.
Which Ring and Amazon products support two-way communication? Two-way communication is supported on all Echo Smart Speakers (like Echo Dot) and Smart Displays (like Echo Show) and compatible Fire TV devices. Any Ring doorbell or security camera can be configured for two-way communication.
How do I start using two-way communication? To start using two-way communication, just say "Alexa, answer [camera or doorbell name]" or "Alexa, talk to [camera or doorbell name]."
You can also enter a Live View by saying "Alexa, show me [camera or doorbell name]." If you wish to speak, you can unmute that mic to start a conversation.
Where is this feature available? Two-way communication is currently available in the United States, the United Kingdom, Germany, France, Italy, Spain, Australia, Canada, and Mexico. When the feature is available in other areas, Ring will announce it through Ring.com and on Ring Skill description
What do I say to my Alexa-enabled device to start a two-way communication?
"Alexa, talk to the front door
"Alexa, I wanna talk through the baby/security camera/camera feed"
Alexa, respond to the front door
Alexa, speak to the front door
Alexa, begin the call with front door
Alexa, get the call going with the front door
Alexa, start call with the front door
Alexa, make a call to the front door
What do I say to my Alexa-enabled device to end a conversation?
Alexa, stop
Alexa, stop the communication
Alexa, end"
Can I disable two-way communication? You cannot disable two-way communication, but you can say "Alexa, show me the [camera or doorbell name]" which will show you the front door without turning the microphone on.
Can I use the Alexa app for two-way communication? No. In order to use two-way communication with a Ring device through a mobile device, you will have to use the Ring app.
My Alexa is unable to connect to my front door. If your Alexa-enabled device is unable to connect to Live View please follow these steps to troubleshoot your device.
Make sure Live View is enabled on your device:
Open your Ring app.
Tap the three-lined icon in the upper-left corner to open the side menu.
TapDevices.
Tap your device.
TapDevice Settings
TapVideo Settings.
Make sure Live View option is enabled.
Make sure Live View works for your device on the Ring app:
Open your Ring app.
Tap the three-lined icon in the upper-left corner to open the side menu.
TapDevices.
Tap your device.
Tap Live View and make sure Live View in working.
Make sure the device is enabled in the Alexa App on your mobile phone:
Open your Alexa app
Tap Devices.
TapSettings.
Tap your Ring device.
Make sure the device is enabled.
View ArticleWhile batteries inRing devicescan go months between recharges with normal use, this is dependent on a number of factors in your home's environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges.
The Local Weather
At temperatures below 40F, lithium polymer batteries are less effective at holding a charge.Since Ring Doorbell, Ring Stick Up Cam, and Spotlight Cam Battery use lithium polymer batteries, when the temperature drops below 40F, it may be necessary to charge your Ring product more often.
Battery performance will return to normal once the weather warms up and remains above freezing.
Click here for more information on battery life and cold weather.
Lots of Activity
The more events captured by your Ring Doorbell, Ring Stick Up Cam, and Spotlight Cam Battery, the more your battery is used to power the live HD Video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers.
If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.
In addition, the battery is also drained each time you use the Live View to look or speak through your camera.
To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change Smart Alerts to Standard or Light, or adjust the directionof your Ring product.
Click here to learn more about utilizing motion zones in your Ring device.
Hardwiring your Ring Device
One option available to Ring users is to connect your Ring Doorbell to a low voltage transformer and doorbell kit. This should eliminate the need to charge your battery.
If you do not have a doorbell kit connected, you can still use a low voltage transformer between 8-24 volts AC and a resistor. Click for more information on using Ring with a Low Voltage Transformer without a doorbell.
View ArticleThis article will help you understand your RSSI reading and Wi-Fi interference and what you can do to improve Wi-Fi strength.
What is RSSI?
If you've received a message from your Ring App indicating that your Wi-Fi has a poor RSSI signal, you may find yourself wondering what "RSSI" is and how you go about improving it.
RSSI stands for Received Signal Strength Indicator. The problem with understanding RSSI strength is the fact that RSSI is not a "real" number. Rather it is a relative number that measures how strong a signal is when it's received by a device and it's heavily influenced by many factors. To better understand what RSSI is, consider the following:
To be clearly understood, the average voice must produce approximately 60 decibels of sound. All things being equal, that 60 decibels should be enough to let a friend speaking at volume to get their message across. Unfortunately, things aren't always equal. Suppose you're at a rock concert and your friend is three feet away from you on the other side of a column while other people are shouting along with the band. In such a case, the 60 decibels being produced by ordinary voice isn't going to be enough to get a message across.
How do you handle this? By manipulating your environment to get a clearer signal. A few things that can be done in this case include:
Your friend raising their voice.
Moving your body so the column is no longer between you and your friend.
Your friend moving their mouth closer to your ear.
Covering your other ear to cut down on the noise.
Getting a wireless signal from the transmitter to the receiver can be like trying to talk to a friend at a rock concert. A variety of environmental factors may keep you from getting to clarity. The RSSI measurement is all of the factors that are hurting your signal at the receiving point. While RSSI is measured on a scale of 0 to -99, there won't ever just be one cause that is the culprit for a low RSSI rating. You'll have to be a bit of a detective, tracing the Wi-Fi paths in your house and experimenting with possible sources of interference. This will also help you when placing a Ring Chime Pro or other extenders.
Causes of Poor Wi-Fi Signal Strength
There are three main factors that can weaken your Wi-Fi quality:
Physical Obstructions: Certain materials can reduce the range of Wi-Fi signals (or even block them). Here are some examples of things that can interfere with your Ring devices signal strength:
Heavy-duty walls and floors made of materials like concrete, brick, or metal.
Household objects such as fish tanks, bookcases and mirrors.
Windows made of Low-E glass also cause interference.
While other materials like wood and glass don't have as much effect, the more walls and floors between your router and your Ring products, the more interference you're likely to see.
Competing Wi-Fi networks: If you live in a densely crowded area such as a big city or apartment building, there can be dozens of Wi-Fi networks around you which can cause interference and lower the quality of your network. If you open the wireless options on your mobile device or computer and see a long list of networks, you may be experiencing this type of interference.
Other electronics: This is a difficult kind of interference to detect, as it can come from almost anythingeven from appliances such as microwave ovens and baby monitors that aren't connected to your Wi-Fi network. The biggest source of electronic interference though, are those appliances that use the same Wi-Fi network as your Ring device to perform their basic functions. These include cellular phones, iPads, other smart home devices, TVs, and video game consoles.
Symptoms of poor Wi-Fi signal strength
Ring Doorbells and Security Cameras
The devices may fall Offline and have trouble connecting back to the Internet.
Video quality may be reduced or distorted.
Audio quality may be reduced or distorted.
Notifications from the Ring device may be delayed.
The Ring device may miss Motion events completely.
Live View may have trouble connecting.
Ring Chime Pro
If your Chime Pro has a poor Wi-Fi connection, devices connected to its network may see the symptoms above, even if their connections to Chime Pro are strong.
The Chime Pro may fall offline and have trouble connecting back to the Internet.
Wi-Fi troubleshooting tips
Here are some quick tips that may help you get a stronger Wi-Fi signal for your Ring device:
Most routers are automatically set to switch channels to the least crowded. If your router doesn't have this enabled, log in and turn it on (check your routers documentation if you are unsure how to do this).
If you can, move your wireless router closer to your Ring devices.
Otherwise, if possible, try and move your Ring device closer to your router.
If you can not do either of these things, try lifting the router up a foot or two and making sure it is in an open space.
Unplug other electronics that may be interfering with your connection.
Install a Wi-Fi range extender or second access point.
If you're getting interference from walls and floors:
Note: In some cases, using a Wi-Fi extender to take a longer route around an obstruction may be better than just using the Wi-Fi extender for a stronger signal to punch through the obstruction.
If your Wi-Fi router has an adjustable antenna, try pointing it in various directions.
Try tracing the path that your Wi-Fi signal takes from your router to your Ring device. If there are any items made of metal (such as a TV) or filled with water (such as an aquarium), move them out of the way.
If you can move your Ring device to a new location, do so. Even a few feet can make a big difference, or lifting it higher a foot or two.
Add a Wi-Fi extender such as the Chime Pro to your network. Extenders rebroadcast your Wi-Fi signal from a new location.
Some larger homes with thick walls and floors may benefit from using a wired access point via ethernet.
Try using a Powerline Extender to bring a wired access point near your Ring device. A Powerline Extenders are devices that plug into your regular electrical outlets and transmit data along your electrical cables.
If you're getting interference from competing Wi-Fi networks:
Many modern routers have utilities that allow them to scan for the least crowded channel to broadcast on. Check your router's documentation to find out how to enable this feature on your router.
If you've tried channel switching and are still getting slow Internet speeds, try setting the channel manually and use the "Test Your Wi-Fi" tool on the device health page of the Ring App to test your Wi-Fi speed and find the fastest one.
Consider upgrading to a new router, especially if yours is more than a few years old.
If you're getting interference from other electronics:
Try turning off or unplugging some of your electronics.
Some electronic devices such as PCs, TVs, and video game consoles can be wired directly into your router using Ethernet. Attaching these devices to a wired connection will free up bandwidth on the Wi-Fi.
Try moving other electronic devices. Even a few feet can make a big difference.
Most Ring devices are designed to function with a 2.4GHz Wi-Fi signal for the best range. Other devices can operate using a 5GHz signal. Try switching any devices that can manage it over to the 5GHz signal.
View ArticleOnceyou'veset up your Ring Alarm at your place of business, you will need to develop good security habits to get the most out of your system. This article explores how to use your Ring Alarm to meet your business unique security needs.
Arming & Disarming your Ring Alarm
Arm and Disarm using the Keypad - Enter your personal access code, and then press the Disarmed, Away, or Home Mode button.
Arm and Disarm using the app - Open the app and tap the Mode of your choice.
By giving each employee their own unique code, you can see who has armed and disarmed your Ring Alarm within the app history and in alerts (if toggled on).
You can also choose to have one code for all employees if you prefer, but you will not be able to identify who is arming and disarming.
You may want to allow some employees to use the Ring app, while others should only use the Keypad. Click here to read more about user types and Ring Alarm access.
Have each new employee practice arming and disarming to reduce false alarms. If you have an employee who is learning and may trigger the alarm, switch your account to self-monitored temporarily, allow the employee to practice arming and disarming, and when they can use the Keypad correctly, you can switch back to professional monitoring.
If you have a cleaning crew, get deliveries regularly, or have off-hours support staff, make sure they can disarm and arm your Ring Alarm.
Understanding Modes
Your Ring Alarm can be in Home Mode, Away Mode, and Disarmed Mode. Understanding when to use these Modes will help you secure your workplace and prevent false alarms.
Disarmed Mode - Disarm your Ring Alarm when your business is open and customers may be coming and going. Youll also need to leave your Ring Alarm in Disarmed Mode if you have contractors making repairs, deliveries are being made, and other times when you need to open and close doors and windows.
Away Mode - Use this mode when your business is closed and there is no one inside. Most businesses use this mode during their off-hours when the business is closed when no one should be inside.
Home Mode - This mode is designed to be used when youre working late and want to feel secure inside your business. Arming your Ring Alarm in Home Mode will arm only the Contact Sensors around the perimeter of your business while ignoring Motion Detectors and any Contact Sensors inside. When youre ready to leave,don'tforget to disarm your Ring Alarm first, then open the door. You can arm again in Away Mode to protect your property when no one is around.
For more information about Mode Settings, click here.
To learn about Entry and Exit Delays, click here.
Alerts and Notifications
The Owner and Shared Users on your Ring account will receive cell phone push notifications and email (depending on settings) to keep you up to date with security events. Guest Users do not have app access, and cannot get alerts.
If you have more than one location with Ring Alarm and Cameras, the location name will help you identify where the security event is occurring.
Each user can independently adjust their own alert settings, turning them all on or off, or toggling individual device settings based on their preferences. This will not impact any other users.
Not receiving notifications on your phone? Click here to learn how to fix notifications for Android devices. Click here to learn how to fix notifications for iOS devices.
Alarming events cannot be turned off. Anyone with your app will be notified when the Ring Alarm at your business is alarming.
Ring Community Support
If you need help troubleshooting or using your Ring Alarm, andcan'tfind answers here in our Help Center, you can contact Ring Community Support at 877-376-2036, and select Ring for Business support.
If you want to allow an employee or business partner to call Ring for help, that person will need to be able to access the email address used to set up the Ring account. Ring uses email verification for security purposes.
Works with Ring
Works with Ring devices can help you add integration and automation to your property. You can click here to learn more about Works with Ring devices.
Note: Smoke and CO monitoring devices should not be added to Ring Alarm at your business if you are using professional monitoring. Ring cannot monitor for smoke or CO at commercial locations.
SOS
If an emergency happens at your business, you can use the SOS feature to request immediate help to your business using the SOS icon. Click here to learn how to use SOS.
Using Amazon Alexa at your Business
To set up an Amazon Echo device at your workplace and use Alexa to arm and disarm your Ring Alarm, youll need to be the account owner on both the Amazon account and the Ring account. Click here to learn how to enable the Alexa skill to arm and disarm your Ring Alarm.
If you enable Alexa Guard, only the Amazon account owner will get Alexa Guard notifications in the event of a break-in.
You can decide whether or not to allow other employees to arm and disarm using Alexa.
Click here to learn how to enable Ring Video Doorbell chimes on your Amazon Echo device.
View ArticleThe Ring Protect Basic Plan is an optional plan that covers monitoring and video recording services for Ring devices.
With Ring Protect Basic you'll be able to save Ring videos for a reasonable price. This lets you check out alerts at your convenience even if you miss one and makes sure that your home is always protected.
Note:A Ring device is required to use Ring recording services.
How do I subscribe to the Ring Protect Plan?
What are the features of the Ring Protect Plan?
The following chart lists the features that come with The Ring Protect Basic Plan:
Protect Basic Plan
Free
Coverage
One Ring doorbell or security camera
Video Recording
Access recorded videos of every Ring, motion and live view event for up to 30 or 60 days, depending on your location.
No
Review, share and save Ring videos
Yes
No
Ring Alarm professional monitoring
No
No
Exclusive discounts at Ring.com
No
No
Warranty
Standard 1-Year Warranty
Standard 1-Year Warranty
Long-term contract
None, cancel anytime
None
How long can I access recorded videos under the Ring Protect Basic Plan?
Your Ring videos are stored in the cloud for up to 60 days, unless your address is in one of the countries listed below, in which case the storage period is for up to 30 days (effective January 1, 2019):
Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.
To keep important videos beyond that time, download them to your PC or mobile device. You may do this from the Ring application or by going here.
Do I have to subscribe to the Ring Protect Basic Plan?
No. The Ring Protect Plan subscription is completely optional. If you do not have the Ring Protect Plan at all, you will still be able to view the camera live, as well as receive notifications for events. You will not be able to access recorded videos without a Ring Protect Plan.
Is there a free trial for the Ring Protect Basic Plan?
Yes! Your 30-day trial subscription begins as soon as you activate your new Ring product.
Note: Other retailers may offer promotions that extend the 30-day trial.
Does the Ring Protect Basic Plan require any contracts or long-term commitments?
No. You can choose to cancel your subscription at any time.
Do I have to pay for extra tablets, phones, or computers connected to a Ring device?
No. You can connect as many phones or tablets as you wish to a single Ring device.
What will happen to my recordings if I don't subscribe?
If you do not subscribe to a Ring Protect Plan by the end of the trial, all recorded videos will be erased and new events will not be stored, You can still receive Ring and Motion alerts to your mobile device, as well as view Live View on demand on your Ring products without a subscription.
If Idon'tsign up for Ring Protect Plan, will I still get alerts?
Yes. You'll still get real-time alerts when visitors ring your doorbell or trigger the motion sensors or if one of your alarm sensors is triggered.
View ArticleTap the file below to download the Retrofit Alarm Kit PDF manual.
View ArticleWhich setup step is giving you trouble?
Downloading the Ring App Starting the setup process Entering your address Entering the correct password Solving connection issues Switching your Ring Product into Setup mode Initial Wi-Fi setup Completing Setup if the Ring app says "Setup did not complete" Completing setup if none of these topics describe your problem
Downloading the Ring App
To download the Ring App:
On your mobile device go to the App Store or Google Play.
Do a search for "Ring."
Download and install the Ring app on your mobile device.
Complete download instructions
Starting the setup process
To begin the setup process, open the Ring App on your mobile device and tap "Setup Device."
For complete Setup instructions, click on your device below:
Ring Spotlight Cam - Wired
Ring Spotlight Cam - Battery
Ring Indoor Cam
Stick Up Cam Elite
Stick Up Cam Plug-in (3rd Generation)
Stick Up Cam Battery/Solar (3rd Generation)
Stick Up Cam Battery (2nd Generation)
Stick Up cam Wired (2nd Generation)
Ring Peephole Cam
Dome Siren
Flood & Freeze Sensor
Ring Alarm
Smoke & CO Listener
Ring Video Doorbell 2
Ring Video Doorbell Elite
Ring Floodlight Cam
Ring Video Doorbell
Ring Video Doorbell Pro
Ring Stick Up Cam (discontinued)
Ring Chime
Ring Chime Pro
Smart Lights Transformer
Floodlight Battery
Floodlight Wired
Spotlight
Smart Lighting Bridge
Pathlight
Steplight
Motion Sensor
Entering your address
There are three potential causes for this:
The app is having trouble pinpointing your exact address at this time. It is important to have your accurate address entered for professional monitoring. Please wait a few moments, and try again. If you continue to have trouble, don't hesitate to reach out to Ring Support.
Location services on your phone is not turned on. Turn on location services on your phone and try the setup process again.
Your phone is not connected to the Internet. Turn off your Ring app and verify that your phone is connected to the Internet, then run through the setup process again.
More information on the Ring App and your address.
Entering the correct password
This is the number one reason why setups fail. Always remember that passwords are case-sensitive and can very often be found on a label on the underside of your router.
More information on incorrect passwords
Ways to find your Wi-Fi password if you don't know it.
Solving connection issues
While not comprehensive, the three most common causes of failure to complete Setup (after entering an incorrect password) are your Ring device being too far from your Wi-Fi router, having a problem with your internet connection, or some type of issue related to your Wi-Fi modem or router. Click on the issues below for advice on how to check for these problems along with solutions for them.
Check here to learn about RSSI values and wireless signal strength.
Check to see if your Ring device is too far from your router.
Check to see if you're having an internet connection issue.
Check to see if you're having modem or router issues.
Switching your Ring Product into Setup mode
The links below will give your detailed instructions on how to put your device into setup mode.
Ring Spotlight Cam
Ring Doorbell Elite
Ring Floodlight Cam
Ring Video Doorbell
Ring Video Doorbell 2
Ring Video Doorbell Pro
Ring Stick Up Cam
Initial Wi-Fi setup
Trouble with the step is usually an inability to find the temporary Wi-Fi network called "Ring-" being broadcast by your device. In this case, you should restart the setup procedure and when you get to this step look for a slowly pulsing light on your device. This will tell you that the device is broadcasting. If you don't see this light, you may have a malfunctioning unit.
Completing Setup if the Ring app says "Setup did not complete"
While not comprehensive, the three most common causes of failure to complete Setup (after entering an incorrect password) are your Ring device being too far from your Wi-Fi router, having a problem with your internet connection, or some type of issue related to your Wi-Fi modem or router. Click on the issues below for advice on how to check for these problems along with solutions for them.
Check to see if your Ring device is too far from your router.
Check to see if you're having an internet connection issue.
Check to see if you're having modem or router issues.
Completing setup if none of these topics describe your problem
If your Ring won't set up and you've determined that it's not one of the four most common causes (wrong password, Ring being too far from router, problem with internet connection, issues related to modem or router) there are a few other things you can try that might help clear up the issue. Click below for an article detailing these procedures.
In-app setup failing repeatedly.
View ArticleNeighbors who subscribe to a Ring Protect Plus or Basic plan will have the power to refine their notifications to only those triggered by a person. People Only Mode is a more refined Motion Alert notification setting available in your Ring App. This article will give you all the information you need to understand People Only Mode.
What is "People Only Mode?"
People Only Mode is a special setting in your notifications that will set your Ring app to only alert you to motions detected by your Ring device that have been caused by people. While all valid motion events will still be recorded by your Ring device, People Only Mode can reduce the number of notifications you receive to only those caused by human beings.
Note: There are some functionality differences in People Only Mode depending on your device:
Battery powered devices:If you turn on People Only Modeyour device will record all events, but usuallyonly send you a notification when a human being is detected
Hardwired devices: Ifyou toggle the People Only Mode on, your device will only record and alert you to human being related events.
Note:Occasionally when in People Only Mode, light reflection, as from an outside window, can activate motion detection. If you're getting a lot of unwanted notifications look for reflective surfaces that may be shining light onto your device. Alternatively, you can turn off the People Only Mode setting.
Does everyone have access to People Only Mode?
No. People Only Mode is only accessible to those neighbors who have signed up for a Ring Protect Plus or Ring Protect Basic Plan or those who setup one of the following Ring wired devices prior to September 30, 2019:
Ring Video Doorbell Pro
Ring Video Doorbell Elite
Stick Up Cam Wired
Floodlight Cam
Spotlight Cam Wired
Spotlight Cam Mount
People Only Mode is also available during the 30-day trial period that begins when a device is first activated. After that period, a Ring Protect Plan is required to use the feature.
What is a Ring Protect Plan?
Ring Protect Plan is an optional plan that covers monitoring and video recording services for Ring devices. With Ring Protect Plus you'll receive 24/7 monitoring for your Ring Alarm system and be able to save Ring videos for a reasonable price. This lets you check out alerts at your convenience even if you miss one and makes sure that your home is always protected.
Click here for more information on the Ring Protect Plan.
How do I turn on People Only Mode?
Turning on People only mode is slightly different if you are turning the mode on a battery-powered or an externally powered device.
For battery-powered devices:
Open the Ring app on your mobile device.
Tap on the device you wish to adjust.
Tap Device Settings.
Tap Alert Settings.
Tap Smart Alerts.
Tap People Only Mode.
Tap the People Only Mode toggle switch to turn the mode on.
For externally-powered devices:
Open the Ring app on your mobile device.
Tap on the device you wish to adjust.
Tap Device Settings.
Tap Motion Settings.
Tap People Only Mode.
Tap the People Only Mode toggle switch to turn the mode on.
View ArticleTable of Contents
1. Introduction 2. Before you begin 3. Tools andsupplies you may need for installation 4. Preparing for installation 5. Setup instructions 6. Connecting zone wires
1.Introduction
Thank you for choosing the Ring Retrofit Alarm Kit. Please read all of the following instructions before you begin the installation.
This is an advanced DIY project. We recommend that you consult a professional before installing the Retrofit Alarm Kit.
Professional alarm installers and licensed electricians are experienced with wiring projects, are familiar with using tools such as multimeters to test electrical wiring, and can read and interpret electrical schematics. We advise you not to install this yourself if you are inexperienced in any of these areas.
If you are using hardwired smoke, CO, or heat detectors or other life safety devices, we strongly recommend that you get a licensed professional to do any work on your wired alarm panel. Disconnecting power will result in the deactivation of your hardwired life safety devices. Do not attempt to install the Ring Retrofit Alarm Kit yourself.
Note: These instructions are for informational purposes only.
Working with electricity can be dangerous unless proper safety precautions are taken. If you are not comfortable or are inexperienced with the processes and tools described in these instructions, we recommend that you hire a licensed electrician or professional alarm installer.
You are responsible for ensuring that you do not have any existing contractual obligations regarding your existing alarm system. You are also responsible for any changes or damage to your existing alarm system.
This device is designed to operate in a particular region and is not intended to be used or distributed outside of that region.
2.Before you begin
We suggest that before you begin installing the Retrofit Alarm Kit, you take a few moments to review these alarm panel basics and indentify the layout of your own wired alarm panel.
Click here to explore the anatomy of a wired alarm panel and understand supported sensor types.
Click here to learn about the technical specifications of compatible zones.
You should also know the following:
Ring Alarm Required. You need to have a Ring Alarm Base Station set up at your location before you begin to add the Retrofit Alarm Kit and connect it to your wired contact sensor zones. If you purchased your Retrofit Alarm Kit as a bundle, first set up the Ring Alarm Base Station before starting this installation.
Note: Your Ring Alarm Base Station will need to be connected to the internet via Wi-Fi or ethernet, and cannot be on cellular backup during the Retrofit Alarm Kit installation.
Compatibility. To see if the Ring Retrofit Alarm Kit will work with the contact sensor zones wired to your alarm panel, youll need to verify the resistance on your zones. Check your alarm panel and documentation to confirm compatibility.
The Ring Retrofit Alarm Kit design supports a maximum resistance of up to 5200 ohms under all conditions of temperature, battery, etc, with or without end of line resistors. This is intended to tolerate 4.7K, 1K or 2K end of line resistors commonly found in wired systems.
Add Up to 8 Zones at a Time. You can wire up to 8 zones with one Retrofit Alarm Kit. If you have more than 8 zones, you can add additional Retrofit Alarm Kit devices to the same Ring Alarm.
Document Everything. If you need assistance from Ring Support, having documentation in the form of photographs and notes will help them identify any issues faster and help you resolve them.
Download and print our Zone Wiring Cheat Sheet here.
The Retrofit Alarm Kit is designed for residential use. It is not designed to work with large commercial security systems.
3.Tools and supplies you may need for installation
Required supplies:
Ring Retrofit Alarm Kit, with the included #1 Phillips head screwdriver
A screwdriver that fits your existing wired alarm panel terminals
A continuity tester or multimeter
Additional supplies you may need:
A wire stripping tool
Extra 20 or 22 gauge wire
Twist on wire nuts or wire connectors
Cleaning cloth or alcohol to clean the wall before using the included mounting tape
If you prefer to mount this device using screws, two screws and anchors to mount the Retrofit Alarm Kit on the wall near your wired alarm panel, plus a drill bit
Masking tape and a pen, or some other method to label the wires
If you plan to wire your Retrofit Alarm Kit through a hole in the metal alarm box, make sure there is a rubber grommet around the hole to protect the wires from damage. If it is missing, we recommend getting a replacement rubber grommet from your local home improvement store.
4. Preparing for installation
Locate your wired alarm panel inside your home, and familiarize yourself with the components. It may be in a basement or inside a closet.
1. Open your wired alarm panel. If its locked, the key is often located right on top of the panel box or somewhere nearby.
Download the Retrofit Alarm Kit print manual>>
2. Take photos to document your current setup:
The open alarm panel
Wiring diagrams or schematics
Anything else you can find about your alarm system
3. Look for any written labels, lists of zones, or descriptions to help you map the zones to specific sensors. Check inside the cover of the alarm panel, or inside the cover of the wired alarm keypad. If you find information, take a photo of it. Use our Zone Wiring Cheat Sheet to make this easier.
4. Label the wires for each zone using labels or masking tape to keep track of them during the wiring process.
5. Visually inspect the wiring and make sure that none of it appears to be damaged or cut. Check for corrosion, frayed wiring, visible cracks in the casing, and any damage to the alarm panel itself. If you find signs of damage or wear, the zones may not work with the Retrofit Alarm Kit.
6. Identify other important parts of the alarm panel, including the transformer or power supply and the backup battery. When you are ready to begin wiring the Retrofit Alarm Kit, youll need to make sureyou'veproperly disconnected power to the alarm panel.
.
7. Think about where you want to set up the Retrofit Alarm Kit. Make sure there is space on the wall nearby. It cannot be mounted inside the wired alarm panel box as this could block communication signals to the Ring Alarm.
8. Make sure your wired alarm system is not actively professionally monitored. If your existing wired alarm system is actively monitoring your home, call the monitoring center and ask them to put your system in Test Mode. If you skip this step, you may set off your Alarm during the Retrofit Alarm Kit setup process.
5.Setup instructions
To add the Retrofit Alarm Kit to the Ring app, youll need to have a Ring account with a Ring Alarm system set up at your location first. Once this is complete, you can set up and use the Retrofit Alarm Kit.
Add the Retrofit Alarm Kit to the Ring app:
1. Open the Ring app.
2. Tap the Menu (three lines in the upper left corner), and select Set Up a Device.
3. Tap Security Devices.
4. Tap Retrofit Alarm Kit.
5. Tap Retrofit Alarm Kit again.
6. Tap Ready.
7. The Ring app will take you step-by-step through the process of adding the device.
First, open the front cover. The app will prompt you to scan the QR code on the cover or on the card located inside the box.
Next, pull the battery tab to power on the Retrofit Alarm Kit. It will power on and begin to communicate with your Ring Alarm.
The Ring app will prompt you to configure the device. You can give it a name and add it to a room.
8. Move the Retrofit Alarm Kit to the place where it will be installed near the wired alarm panel. This may be in a basement or closet. Do not mount it on the wall yet.
9. Run the communication test in the app to ensure that the Retrofit Alarm Kit can send a signal to the Ring Alarm Base Station.
-- If you see the light flash green, it passed the test.
-- If you see the light flash red, the test failed.
-- If the communication test fails, you should repeat the test. If it continues to fail, you can add a Range Extender between the Retrofit Alarm Kit and the Base Station in order to strengthen the Z-Wave signal. You can also try moving your Ring Alarm Base Station closer to the alarm panel.
If you are having difficulty passing this communication test, tap here for troubleshooting help.
10. When the communication test passes, the Ring app will show all zones as Available or Ready to Test, and you are ready to move on.
6.Connecting wires to your Retrofit Alarm Kit
1. Disconnect the power to your alarm panel.
Unplug the AC power supply. The transformer may have a safety screw that will need to be unscrewed before you can unplug it.
Disconnect the battery backup for safety. Remove both the red and black wires from the battery terminals.
If youcan'tunplug the AC power, we recommend that you switch off the breaker at the fuse box. After you successfully disconnect the power to the alarm panel, you can turn the breaker back on to provide lighting while you work.
2. Choose where to mount the Retrofit Alarm Kit.
The Retrofit Alarm Kit should be mounted near the wired alarm panel box, but not inside it. We recommend mounting it on the wall next to the wired alarm panel. Do not mount near combustible or flammable surfaces.
3. Mount the Retrofit Alarm Kit.
We suggest that you use the included double-sided tape located on the back of the Retrofit Alarm Kit. You can also use screws and anchors (not included) for the type of wall youll be mounting it to.
4. Test your wired zones.
Checking the integrity of your wired contact sensor zones will ensure that the zones can be connected to the Retrofit Alarm Kit. Wired contact sensor zones must create a complete closed loop in order to work properly with Retrofit Alarm Kit.
Before you begin this step, check that all doors and windows are closed. To test your contact sensor zone using a continuity tester or multimeter:
A. Identify which zones are contact sensor zones using the alarm diagram.
B. Remove one contact zone (2 wires) from your wired alarm panel.
C. Turn on your multimeter and set it to measure resistance.
D. Wrap one end of the exposed zone wire around one of the testing probes.
E. Wrap the other zone wire around the other probe. (Be careful not to touch the probes.)
--If the zone test is successful, the multimeter will show a number. This number will vary based on your system. If the number is between 0 and 5200 ohms, congrats! This zone can be successfully wired to the Retrofit Alarm Kit.
If the number is larger than 5200 ohms, the resistance is too great to work with the Retrofit Alarm Kit.
--If the test fails, the zone test will show the letters OL or Open Loop. This means that the zone is open. Check that all doors and windows in your home are closed. If everything is closed, there is no visible damage to the wiring or sensors, and the tester still reads OL, then there is an issue within that zone that needs to be diagnosed and repaired. If not repaired, this zonecan'tbe added to the Retrofit Alarm Kit.
If any of your zones fail the integrity test, we recommend that you hire a professional alarm installer to repair the zone. Failures can be difficult to diagnose and may have a variety of causes, including:
-- The contact sensor hardware has been damaged.
-- The wire is no longer connected to the sensor.
-- The wiring inside the wall is broken or disconnected.
The Retrofit Alarm Kit will not work with wired zones that fail an integrity test. If you cannot repair the wiring for a zone, wireless Ring Alarm Contact Sensors can be used to secure the doors and windows in that zone instead.
5. Next, make sure the wires are long enough.
If your wired alarm zones have short wires, youll need to lengthen the wires to reach the Retrofit Alarm Kit using extra lengths of wire and the wire nuts/connectors.
6. Keep the zones closed.
Make sure all doors and windows within the wired zones are closed before you start rewiring them.
7. Begin wiring the zones, one at a time.
A. Choose an app zone for the zone wires. For each 2-wire zone, youll place one wire alone in a numbered terminal and one Common terminal labeled C on the Retrofit Alarm Kit. Each Terminal C can have up to two wires in it.
Use this chart and illustration below to match the zone with the correct terminals. Each Terminal C may have multiple wires.
B. Add the wires to the Retrofit Alarm Kit. Tighten the screw within each terminal (using the included screwdriver) just enough so that the wiresdon'tfall out.
C. Ifyou'vecompleted steps 1 and 2 correctly, check your Ring app. Zone 1 within the Ring app should now say Ready to Test.
Note: If your zone still says Available, you may need to open and close a door or window to wake it up.
D. Tap the zone to begin the Zone Setup Test.
Complete the test by opening and closing a door or window within that zone. Take your smartphone and open the Ring app with you so you can watch the test complete successfully while you open and close the door.
Note: Sometimes zones are incorrectly labeled. If the Zone Setup Test does not successfully complete, follow the directions in the next step.
If your zones are not labeled or mislabeled, you will need to identify them using trial and error. Look at the Ring app while you open and close each door and window around your property to identify which contact sensors are within the zone.
Make a note of which doors and windows trigger that zone so you can understand how your alarm zones are wired together.
8. When you have successfully completed the Zone Setup Test, you can configure the zone settings using the Ring app.
A. Choose a name for the zone.
B. Assign the zone to a room or area so you can remember where the zone is located.
C. Configure the Placement settings within the Ring app.
-- If a zone includes a door you use to enter and exit from frequently, select Main Door. The Main Door option allows you to customize Entry and Exit Delays.
-- If you have wired contact sensors on interior doors, you can choose Secondary Door.
-- If the zone is made up of only windows or doors that are never used, select Window.
Note: If your zone includes both doors and windows, we recommend that you choose Main Dooras the placement option to help reduce false alarms.
9. Repeat these steps until all zones have been added to your Retrofit Alarm Kit.
After you finish configuring the zone, you can either continue to set up your next zone, or you can tapI'm Done.
10. When youre finished, slide the cover back on the Retrofit Alarm Kit.
Tap here to learn how to use your Retrofit Alarm Kit with Ring Alarm.
<< Go Back to the Retrofit Alarm Kit Help Center
View ArticleRing productsare available for order directly throughRing.comor from the following fine retailers:
United States
NationalRetailers
Best Buy
Costco
Home Depot
Lowes
Target
Walmart
Online
Amazon.com
Bed Bath and Beyond
Best Buy
Costco
Home Depot
Home Shopping Network
Lowes
Target
Walmart
QVC
CostCo
Sams Club
BJ'sWarehouse
EBay Ring Storefront
RegionalRetailers
AAFES
ABT
Ace Hardware
BrandsMart
Brookstone
Electronic Express
Fry's
Hammacher Schlemmer
Kohls
Microcenter
Navy Exchange
Nebraska Furniture Mart
PC Richard & Son
True Value
US Cellular/Superior
Orchard Supply Hardware/OSH
JC Penney
DIY
Do It Best
Canada
Best Buy
Home Depot
UK/Europe
For Ring devices in Europe, please visit https://eu.ring.com/ or selected major retailers.
Australia
JB HiFi
Harvey Norman
Bunnings
New Zealand
JB HiFi
Harvey Norman
Mexico
Best Buy
Colombia
Homecenter
Panama
Novey
Do It Center
Chile
PC Factory
Argentina
Compumundo
IPoint
View ArticleThe following FAQ answers many of the general questions about Ring products. Where applicable, the FAQ includes links to articles where you may find more information.
General Questions
How do Ring products work?
Ring products are based on a simple principle -- use your existing home Wi-Fi network to create a ring of security around your home. By hooking up to your Wi-Fi, Ring products use the free Ring app (available for Apple and Android devices) to alert you whenever someone approaches your door or comes in a range of a security camera. You can then view an HD video stream of the person and speak to them using two-way audio communication. The free Ring app also allows you to control all the other functions of your Ring devices such as floodlights and sirens and video recording. Put simply, with Ring products, you're always home.
How large are Ring products?
Ring Video Doorbells come in a range of sizes ranging from the slightly larger original Ring Video Doorbell (which contains its own battery) to the sleek Elite (which is wired to an existing power supply). The following chart lists the dimensions of our product line:
Product
Dimensions
Ring Video Doorbell
4.98 x 2.43 x 0.87 in. or 12.65 x 6.17 x 2.21 cm.
Ring Video Doorbell2
5.05 x 2.50 x 1.08 in. or 12.83 x 6.35 x 2.74 cm.
Ring Video Doorbell Pro
4.5 x1.85 x 0.80 in. or 11.43 x 4.7 x 2.03 cm.
Ring Video Doorbell Elite
4.7 x 2.75 x 0.43 in. or 11.96 x 6.94 x 1.10 cm.
RingStick Up Cam (available only in US.)
4.98 x 2.43 x.97 in.
RingSpotlight Cam
4.96 x 2.72 x 2.99 in. or 12.6 x 6.91 x 7.59 cm.
RingFloodlight Cam
4.5 x 2.7 x 2.7 in. or 12.5 x 6.9 x 6.9 cm.
RingChime
3.75 cx 2.88 x 2.2 or 6.985 x 4.775 x 3.302 cm).
Ring Chime Pro
3.75 cx 2.88 x 2.2 or 6.985 x 4.775 x 3.302 cm.
Does a Ring device require power wires to work?
It depends. Certain models of Ring Video Doorbells and mounted cameras come with internal batteries that will last six to twelve months with normal use before needing to be recharged. All Ring products, however, come with equipment designed to hook the device up to your home's existing wiring. Consult the individual product's FAQ for a listing of the power options available for that device.
Ring Video Doorbell
Ring Video Doorbell 2
Ring Video Doorbell Pro
Ring Video Doorbell Elite
Ring Stick up Cam Wired
Ring Stick Up Cam Battery
Ring Floodlight Cam
Ring Spotlight Cam
Ring Chime
Ring Chime Pro
If the device uses a battery, how long does it take the battery to recharge?
Depending on the device, it should take between four and 10 hours for a battery to fully recharge.
Will I be notified when the battery in my Ring device is running low?
Yes. You will receive email reminders when your battery runs low. The Ring app also features a low-battery warning, as well as a battery level indicator that you can check at any time.
Are there any additional fees involved?
All Ring devices will operate without an additional fee or subscription. You will receive alerts when visitors press your doorbell or trigger motion sensors in your device. You will also get live streaming video and two-way audio. There is, however, a Ring Protect Plan available. Ring Protect will allow you to review share and save Ring videos. You can choose between Ring Protect Basic and Plus.
Click here for more information on Ring Protect Plan.
How can I get help with the setup and installation of my Ring device?
You're here now! The Ring Help Center at Support.ring.com has hundreds of articles available on all aspects of installing and operating your Ring devices. In addition, our Community Support Team is here to support you! Check the link below for the phone number and opening hours per country.
Click here for Community Support phone numbers for your region.
What happens if someone steals my device?
If your Ring device is stolen, please contact us with a police report and we will replace it. Terms & Conditions apply.
Click here for more information on Ring's theft replacement policy.
Do I need a Wi-Fi connection to set up my Ring device?
Yes. Ring devices require a wireless internet connection for operation. Ring devices are compatible with wireless routers running 802.11 B, G, or N, on 2.4 GHz.
Does my Ring device need to be attached to the computer during the setup process?
No. Ring devices are set up wirelessly by the Ring app on your smart device. You do not need to connect your Ring device to a computer during setup or operation.
Do I have to charge my internal battery prior to setting up and installing my Ring doorbell?
No. Although it is recommended that you charge your battery to 100%, most Ring devices with batteries arrive with a battery charge ranging from 50 to 70%.
Why do I need to connect my Ring device to my personal Wi-Fi network?
Among other functions, your Ring device uses your Wi-Fi network to send live HD video and audio to the Ring app on your smart device.
Where can I download the Ring app?
Right here! Click here to go to the Ring app download article.
Installation
Can I mount a Ring device to other surfaces, such as glass?
Yes, for certain devices such as a Ring Video Doorbell or Ring Video Doorbell 2. Most Ring devices, though, will need to be mounted on a sturdy surface such as wood, stucco, brick, or concrete,
What doorbell transformers are compatible with a Ring doorbell?
Ring doorbells may be connected to low voltage transformers that power home doorbell kits. You can connect a Ring doorbell in series with a transformer operating between 8V and 24V AC only (40V Maximum) at 50/60 Hz. Intercom systems and DC transformers are not compatible. Do not use a halogen or garden-lighting transformer.
Click here for an article on connecting the Ring Video Doorbell to a transformer without a doorbell kit.
Click here for an article on connecting the Ring Video Doorbell 2 to a transformer without a doorbell kit.
What is a Ring Chime Pro and how will it improve my Wireless internet connection to my Ring device?
A Ring Chime Pro is a stand-alone unit that extends the range of your Wi-Fi signal by repeating the signal over a greater distance. Once you connect your Chime Pro to your Ring device, simply position the extender somewhere near your Ring device to ensure the best possible signal.
Click here to learn more about Ring Chime Pro.
Click here for some tips and tricks in placing your Chime Pro.
Do I have to turn off the power in my house before installing a Ring device?
This will vary depending on your product, but as a general rule, yes, you should turn off the power any time you're working with wires.
Will I have to purchase anything at a hardware store in order to install my Ring device?
No. Everything you need to install your Ring device including tools, screws, and wires is included in the box when you purchase the product.
Compatibility
What version of iPhone, iPad, or Android will I need for the mobile version of the App?
Apple devices must be iOS 9.3 or newer. Android devices must be version 5.0 or newer.
What desktop version will I need for the desktop version of the app?
Windows PCs must be version 1709 or newer. MacOS machines require version 10.11 or newer.
Are Ring devices compatible with Blackberry devices?
No. Ring devices are not compatible with Blackberry devices.
Do Ring devices work with multiple users?
Yes. You are able to make subsidiary or shared accounts with other users that will allow them limited control over your Ring devices.
Click here for an article on creating shared accounts.
How many smart devices can I pair with each Ring device?
You can pair as many Wi-Fi enabled smartphones and tablets as you would like to a Ring Device.
Technical
Can Ring devices withstand the elements: extreme heat, cold, rain, and snow?
Yes. Ring products will work in freezing temperatures and are resistant to rain. In general, Ring doorbells and Cam products with batteries are rated for operating temperatures between -5 to 120 degrees F. (-20 to 50 degrees C.). Cam products without batteries are rated at -22 to 120 degrees F (-30 to 48.5 degrees C).
Does Ring support WPA2?
Yes. Ring devices support WPA2, WPA, and 64-bit WEP Hex. We recommend WPA2 for best results.
Do Ring devices use Bluetooth?
No. Ring devices operate through Wi-Fi, not Bluetooth.
What is the video quality put out by Ring devices?
Video quality varies depending on the device you choose. The original Ring Video Doorbell puts out the video at 720p HD. Later versions of the video doorbells and security cameras put out video at 1080p HD.
Do I need a static IP from my internet service provider?
A static IP is not required. Most of the connection process for Ring products is handled automatically through the Ring app.
Would I be able to assign a static IP to my Ring device?
Yes. You can assign a static IP address to a Ring device during the Wi-Fi setup process.
Can my Ring device run only on my internal Wi-Fi LAN?
Ring products require internet connectivity to connect and send push notifications to your device. Connecting ensures that your Ring device can manage sessions and reach your smartphone or tablet whether you are at home or away.
Are Ring products FCC approved?
Yes. Ring products are FCC approved.
Payment
Will I be charged on order or when my Ring product ships?
You will be charged as soon as you place your order.
What kind of payment security do you have in place?
All credit card information is processed by Stripe, a third party company ( https://stripe.com ). Your connection with our servers and Stripe is made through HTTPS, the standard security protocol for handling sensitive information.
Is there a warranty on Ring products?
Yes. A limited warranty on parts and theft protection applies.
Click here for more information on Ring's Limited Warranty and Theft Protection Plan.
Will I receive an invoice for my Ring product?
After you place your order, we will send you a purchase confirmation email. You can log into your Ring account to view your order history and from there view a printable invoice.
Can I pay through PayPal?
Yes. We offer PayPal as a payment option on the checkout page to purchase Ring products only. If you would like to purchase both Ring products and a subscription plan together on the order, you will have to use a credit card. PayPal is not supported for recurring subscription billing.
Does Ring do door-to-door sales?
No. Ring does not have a door-to-door sales team. If you are interested in ordering a Ring product please go to ring.com to make your purchase. In the event someone comes to your door posing as a Ring salesperson, please do not engage with them and be mindful of your own personal safety.
Shipping and Returns
Click here to learn about Ring's shipping policies.
Click here to learn more about Ring's return policies.
Usage
Do you have to have the app open in order to receive notifications?
No. As long as you're not signed out of the app, your smartphone or tablet will receive the notification.
How do you know where your visitor is located if you have multiple Ring devices and/or multiple properties?
During the setup phase, you will be asked to give each Ring device a unique name. Notifications are delivered with the name of the device that triggered them, showing you exactly where the activity is occurring.
If I am on my smartphone without any Wi-Fi connection, will I still be able to see my visitors?
You don't need a Wi-Fi connection as long as you have internet connectivity and your particular carrier doesn't block video streaming (e.g. FaceTime). If your carrier enables video streaming and you have a good connection, you will be able to see real time HD video from your Ring device anywhere you have coverage.
Will all users associated with my Ring device be notified when there's a notification?
Yes. All users will be notified and will be able to interact with a visitor. However, users can also set their own custom notification settings. You may, for example, choose to be notified about all activity, including motion, while your partner may choose to be notified only when someone presses the button on your Ring doorbell.
Will my Ring device send me a push notification without internet connectivity?
You will receive a push notification when you are connected to a cellular network or Wi-Fi. If your phone is offline when activity is detected, you will see a missed call alert in your Recent Activity log within the Ring app.
Do Ring Products provide a live video feed?
Yes. All Ring devices are equipped with Live View, which allows users to stream live HD video and two-way talk. With Live View, you can always check in on your property 24/7.
Can I record and store the videos from the camera?
Yes. This, however, requires a subscription to our optional Ring Protect Plan. Once a member, all of your videos recorded by Ring devices are saved to your account for 60 days. You can also download the videos to a computer so you will never lose them.
Click here for more information on the Ring Protect Plan.
Click here for more information on downloading and saving your videos.
Is there a way I can try out the Ring Protect Plan before I purchase it?
Yes. All Ring devices come with a free 30-day trial of the Basic Plan.
Do I need a Wi-Fi connection to set up my Ring device?
Yes. Ring devices require a wireless internet connection for operation. Ring devices are compatible with wireless routers running 802.11 B, G, or N, on 2.4 GHz.
Does my Ring device need to be attached to the computer during the setup process?
No. Ring devices are set up wirelessly by the Ring app on your smart device. You do not need to connect your Ring device to a computer during setup or operation.
Do I have to charge my internal battery prior to setting up and installing my Ring doorbell?
No. Although it is recommended that you charge your battery to 100%, most Ring devices with batteries arrive with a battery charge ranging from 50 to 70%.
Why do I need to connect my Ring device to my personal Wi-Fi network?
Among other functions, your Ring device uses your Wi-Fi network to send live HD video and audio to the Ring app on your smart device.
Where can I download the Ring app?
Right here! Click here to go to the Ring app download article.
Functionality
Can Ring devices capture clear video footage even at night?
Yes. See what's going on any time of the day or night thanks to infrared LEDs.
How long can my Ring device run on its internal battery?
Assuming that the Ring device has a battery, (not all do, some need to be connected to external power), it should last for six to 12 months depending on the level of use and the operating environment.
View ArticleIf you don't have an existing doorbell, it's possible to connect a Ring Doorbell 2 directly to a low voltage 8-24V AC transformer (40V maximum) at 50/60Hz.
Note: Some important facts for people planning on using thisoptional alternate configuration for their Ring Video Doorbell 2.
The Ring Video Doorbell 2 can only be connected to an AC transformer. DC is notsupported.
Connecting the Ring Video Doorbell 2 to an AC transformer requires some knowledge of wiring and soldering. If you are uncomfortable reading wiring diagrams, hooking up wires or soldering them in place, consult a licensedelectrician for assistance or use the built-in rechargeable battery to power your Video Doorbell.
Wires should be soldered onto the resistor and a wire clip can be used on the other end.
In addition to the equipment included in your Ring Video Doorbell box, You will need to purchase an electronic resistor. A resistor is REQUIREDin place of a mechanical or electronic doorbell kit for this alternate configuration to work successfully.
Do not use halogen or garden-lighting transformer.
Do NOTinstall adiode.
https://nz.element14.com/ohmite/850f25re/wirewound-resistor-25-ohm-50w/dp/1130293
If you are looking to purchase a resistor, here is one we have tested and recommend:
North America
https://www.digikey.com/product-detail/en/FVT05006E25R00JE/FVT50-25-ND/257596
Australia
http://au.element14.com/ohmite/850f25re/wirewound-resistor-25-ohm-50w/dp/1130293
New Zealand
View ArticleYour Ring Video Doorbell Pro is designed to draw power from the same 16-volt AC power transformer as your internal doorbell mechanism. Problems can arise, however, when a doorbell mechanism draws so much power that there's not enough left over to power your Ring Video Doorbell Pro. This article will help you diagnose power problems and offer a solution for it as well:
If you Ring Video Doorbell Pro has insufficientpower, you may find that you're experiencing some of the following issues:
Regularly losing connection to your Wi-Fi network
Freezing up or shutting down during the ringtone sound after a button press.
Voltage reading under Device Health steadily drops during the evening with night vision on.
Regularly shutting off (the white light on the front will turnoff)
Freezing up during a live event
Not ringing your existing internal doorbell correctly
Night vision doesn't work
Ring Pro works fine for a couple of events and thenstops working
If this is happening and you suspect that you're having a power issue, follow these instructions:
Open the Ring app and tap your Ring Doorbell to open its settings screen.
Tap the "Device Health" tile.
Take a look at the voltage reading. If it reads "Good" or "Very Good" then your Ring doorbell is receiving sufficient power and you'll have to find another cause for your issue. If the voltage reads as "Poor" or "Very Poor," then it's likely that low power is the cause of your issue.
Resolving your Power Issue
The most common fix for power issues is bypassing your doorbell with a Pro Power Kit V2. If you do not have a Pro Power Kit V2 click here for phone numbers to contact our Community Support Team.
If the bypass methoddoesn't solveyour power problems or you don't want tobypass your doorbell mechanism, consider upgrading your transformer. When purchasing a transformer, we recommend choosing one with at least 16 volts AC and at least 30 volt-amps (40 VA max) and 50/60Hz. Do not use a halogen or garden-lighting transformer or a DC transformer/power supply.
Click here for installation instructions for a new transformer.
Click here for help bypassingyour internal doorbell with the Pro Power Kit V2
Finally, if you don't have an internal doorbell mechanism or your existing system is unusable, you solve power problems with the use of a Plug-in Adapter.
Clickhere for help installing a Plug-in Adapter.
View ArticleThis article will detail how to physically install your Ring Video Doorbell Pro.
Click here for more information about setting up your Video Doorbell Pro in the Ring App.
Step One Remove Your Existing Doorbell Button
Turn off power at the breaker
Remove the existing button and disconnect the wires
Step Two Install your Pro Power Kit
Remove the cover to your in-home doorbell chime kit
Verify that it is compatible with the Ring Video Doorbell Pro
Click here for more information on compatible chime kits.
If your chime kitisn'tcompatible, click here for more information on bypassing it.
Verify your transformer has an output of at least 16V 30VA (40VA max) and 50/60 Hz. Do not use a halogen or garden-lighting transformer or a DC transformer/power supply.
If it isnt, consider a replacement or plug-in adapter.
Click here to learn more about replacing your transformer.
Click here to learn more about the adapter.
Install your Pro Power Kit or Pro Power Cable (pictured below)
Click here for more information on installing the Pro Power Kit.
Click here to for more information on setting up your Ring Pro in the app.continue.
Click here for more information on installing the Pro Power Kit V2.
Click here for more information on installing the Pro Power Cable.
Step Three Mounting the Doorbell
First, remove the devices faceplate
If mounting on a masonry surface, do the following before proceeding:
Use the device as a template to mark pilot holes.
Drill holes and insert the anchors.
Connect the wires to the screws on the back of the device
It doesn't matter which order the wires are connected, just be sure the wires don't touch each other.
Be careful of over-tightening these screws as well.
Place the device level against the wall and drive the screws in
Note: The Ring Video Doorbell Pro will never require a diode to be installed.
Step Four Setting up the Doorbell in the Ring App
Double check each portion of your wiring and then turn the power back on
Note: The device will require up to an hour to charge its internal power cell. After it has been charged, the device will automatically move into setup mode.
Click here for more information on Setup Mode.
Now that the device has been installed, its time to continue setup in the Ring App.
Step Five Attach the Faceplate
Place the faceplate on the Doorbell and ensure it is secured to the device.
Install the security screw at the bottom of the device.
View ArticleThe chart below lists out the features of the individual Ring Video Doorbell models along with a recommendation as to which model might be best for you.
Ring Video Doorbell
Ring Video Doorbell 2
Ring Video Doorbell Elite
Ring Video Doorbell Pro
Ring Peephole Cam
Advanced Motion Detection
Five selectable zones and customizable sensitivity scale
Five selectable zones and customizable sensitivity scale
Customizable motion detection zones
Customizable motion detection zones
Motion detection zone
Battery Life
approximately 1,000 activations with normal usage
approximately 1,000 activations with normal usage
N/A
N/A
approximately 1,000 activations with normal usage
Compatible Networks
2.4 GHz 802.11 b/g/n
2.4 GHz 802.11 b/g/n
2.4 GHz or 5.0 GHz 802.11 b/g/n
2.4 GHz or 5.0 GHz (Channels 11-13) 802.11 b/g/n
2.4 GHz 802.11 b/g/n
Compatible Transformers
8-24 VAC (40VA max) and 50/60Hz, DC, halogen, and garden-lighting transformers not compatible
8-24 VAC (40VA max) and 50/60Hz, DC, halogen, and garden-lighting transformers not compatible
Cannot be run off a doorbell transformer
16-24 VAC 30VA (40VA max) and 50/60Hz, DC, halogen, and garden-lighting transformers not compatible
Cannot be run off a transformer
Dimensions
4.98 in. x 2.43 in. x 0.87 in.
(12.65 cm x 6.17 cm x 2.21 cm)
5.05 in. x 2.5 in. x 1.08 in.
(12.83 cm x 6.35 cm x 2.74 cm)
4.80 in. x 2.75 in. x 2.17 in.
(11.94 cm x 6.98 cm x 5.51 cm)
4.5 in. x 1.85 in. x 0.80 in.
(11.43 cm x 4.67 cm x 2.03 cm)
1.85 in. x 3.83 in. x 0.78 in.
(4.7 cm x 9.73 cm x 1.98 cm)
Field of view
180 degrees horizontal
160 degrees horizontal, 90 degrees vertical
160 degrees horizontal, 90 degrees vertical
160 degrees horizontal, 90 degrees vertical
155 degrees horizontal, 90 degrees vertical
Finishes
Venetian Bronze, Polished Brass, Antique Brass, Satin Nickel
Includes two faceplates: Satin Nickel, Venetian
Includes four faceplates: Satin Nickel, Pearl White, Venetian, Satin Black
Includes four faceplates: Satin Nickel, Satin Black, Dark Bronze, Satin White
Black with Satin Nickel trim
Live View Available
Yes
Yes
Yes
Yes
Yes
Motion Detection Angle
180 degrees (infrared heat detection)
180 degrees (infrared heat detection)
160 degrees (camera) Analyzes camera view and generates motion alerts within user-set motion zones.
160 degrees (camera) Analyzes camera view and generates motion alerts within user-set motion zones.
130 degrees (infrared heat detection)
Operating Temperature
-5 to 120 degrees F (-20.5 to 48.5 degrees C) Weather resistant
-5 to 120 degrees F (-20.5 to 48.5 degrees C) Weather resistant
-5 to 120 degrees F (-20.5 to 48.5 degrees C) Weather resistant
-5 to 120 degrees F (-20.5 to 48.5 degrees C) Weather resistant
-5 to 120 degrees F (-20.5 to 48.5 degrees C) Weather resistant
Power Options
Rechargeablebattery or can be hardwired to an existing doorbell
Quick-release Rechargeablebattery or can be hardwired to an existing doorbell
Power over Ethernet
Hardwired to existing doorbell wiring.
Quick-release Rechargeablebattery
Recommended Bandwidth
1 Mb per second download and upload
2 Mb per second download and upload
2 Mb per second download and upload
2 Mb per second download and upload.
2 Mb per second download and upload.
Video Resolution
720p HD
1080p HD
1080p HD
1080p HD
1080p HD
What's In The Box?
Ring Video Doorbell
Screwdriver handle
Two-sided screwdriver bit
Micro-USB charging cable
Security Screws
Installation screws & anchors
Quick Setup Guide
Ring Video Doorbell 2
Micro USB charging cable
Retrofit Kit plate
Miniature level
Screwdriver handle
Two-sized screwdriver bit
Screws
Screw anchors
Drill bit for anchors
User manual
Installation instruction guide
Wire Extensions
Wire nuts
Corner wedge
Mount wedge
Two interchangeable faceplates
Ring Video Doorbell Elite
50 ft. & 3 ft. Ethernet cable
Elite Power Kit
Screwdriver
Flexible Security Bit
Security Screws
AC power adapter
Drill bit
Flathead screw bit
Welcome packet
Installation booklet
Four interchangeable faceplates
Ring Video Doorbell Pro
Screwdriver
Four interchangeable faceplates
Optional Wiring and connectors
Drill bit
Pro Power Kit
Installation screws & anchors
Quick setup & installation guide
Door View Cam
Rechargable battery pack
Installation tools
Installation hardware
Quick setup & installation guide
Spare flex cable
Security sticker
Recommended For:
See Below
See Below
See Below
See Below
See Below
Recommendations:
Ring Video Doorbell: The original Video Doorbell is the perfect solution for any home and any budget. Armed with HD video, two-way talk and instant mobile alerts, you can answer the door and monitor your home from anywhere.
Ring Video Doorbell 2: A quick-release battery pack and 1080HD video makes Video Doorbell 2 your simple solution to smart security. Complimentary Wedge Kits let you find your ideal setup, and its advanced features add next-level security and convenience to any home.
Elite:The ideal solution for new houses and home builders, Video Doorbell Elite requires professional installation and connects to your network via an ethernet cable. With power over ethernet, Elite gives your home professional-grade security, reliability and convenience.
Pro: Ring Pro is a hardwired solution that replaces traditional doorbells and connects to existing doorbell wiring. With an ultra-slim design, 1080HD video and advanced features, Video Doorbell Pro offers superior security with a simple setup.
Door View Cam:The Ring Door View Cam is a smart video doorbell that allows everyone to enhance security around their home. The Ring Door View Cam offers a powerful array of features, including 1080p video Live View with night vision, two-way talk, motion and knock detection.
View ArticleWhat is a Ring Video Doorbell?
Ring Video Doorbell provides a new level of security, by notifying you when someone is on your property and letting you see and speak with anyone at your front door
Learn more at https://ring.com/video-doorbell.
What are the features of Ring Video Doorbell?
720pHD Video
Motion detection
Live View
Infrared Night Vision
Weather-resistant design
Installs in minutes - no professional help or special tools required
Theft protection
Works with iOS and Android
Wi-Fi Connected
Available in four fashionable finishes
Does not require connection to a wired doorbell
Product Specs
What's the difference between Ring Video Doorbell and Ring Video Doorbell 2?
Ring Video Doorbell
Ring Video Doorbell 2
Power Options
Rechargeable battery power or hardwire to existing doorbell kit
Rechargeable quick-release battery power or hardwire to existing door
Battery Life
approximately 1,000 activations
approximately 1,000 activations
Compatible Doorbell Transformers
8-24 VAC (40VA max) and 50/60Hz, DC, halogen, and garden-lighting transformers not compatible
8-24 VAC (40VA max) and 50/60Hz, DC, halogen, and garden-lighting transformers not compatible
Field of View
180 degrees horizontal, 140 degrees vertical
160 - degrees horizontal, 90 degrees vertical
Video Resolution
HD 720P
HD 1080P
Colors
Ring Video Doorbell comes in four different colors:Venetian Bronze, Polished Brass, Antique Brass and Satin Nickel.
Ring Video Doorbell 2 comes with two different colors; Satin Nickel, Venetian Bronze.
Compatible Networks
2.4 GHz 802.11 b/g/n
2.4 GHz 802.11 b/g/n
Motion Detection
Five selectable zones and customizable sensitivity scale
Five selectable zones and customizable sensitivity scale
Live View Available
Yes
Yes
Size
4.98 x 2.43 x 0.87 inches 12.65 x 6.17 x 2.21 cm
5.05 x 2.50x 1.08 inches 12.83 x 6.35 2.74 cm
Operating Temperature Range
-5 degrees Fahrenheit and 120 degrees Fahrenheit. (-20.5 degrees Celsius and 48.5 degrees Celsius)Note:The devices are also weather-resistant.
-5 degrees Fahrenheit and 120 degrees Fahrenheit. (-20.5 degrees Celsius and 48.5 degrees Celsius)Note:The devices are also weather-resistant.
Power Supply
Does Ring Doorbell operate on battery power?
The Ring Video Doorbell connects to existing doorbell wiring or runs off the built-in rechargeable battery. It lasts approximately 1,000 activations on a single charge with regular use.
Installation
What do I needto install Ring Video Doorbell?
Everything you need comes in the box:
Ring Video Doorbell
Micro USB charging cable
Mounting bracket
Miniature level
Screwdriver handle
Two-sized screwdriver bit
Screws
Screw anchors
A drill bit for anchors
User Manual
Installation instruction guide
Diode
Does Ring Video Doorbell use a diode for digital doorbell kits?
Yes. The Ring Video Doorbell comes with an enclosed diode. Click here for more information on when and how to use the diode.
Which doorbells is Ring Doorbell compatible with?
Ring Doorbell is compatible with most mechanical or digital doorbell kits that use transformers between 8and 24 volts AC. DC transformers are not supported.
InternetRequirements
What WiFi networks is Ring Video Doorbell compatible with?
Ring Video Doorbell is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz frequencies. Ring recommends WPA2 Wi-Fi security.
What is the recommended Internet speed for Ring Video Doorbell?
For best streaming performance, we recommend 1 Mbps upload and download speedsbut 2 Mbps is recommended for optimal performance.
Data Usage and Recording Plans
Does Video Doorbell use data all the time or just when it's activated?
Ring Video Doorbell will only use data when its activated by a motion or when you access the Live View. If Ring Video Doorbell doesnt detect motion orisn'tactivated with the app, itwon'tuse your data.
Does Ring Video Doorbell keep footage for later review?
It can, however, this requires a subscription to Ring Protect Plan, an optional service that allows you to view, save, and share up to 60 days of video.For more information about Ring Protect Plan and what plans are available, check out Subscribing to Ring Protect Plan.
Purchases, Refunds, and Warranties
Where can I order Ring Video Doorbell?
To order, go to https://ring.com/video-doorbell.
Does Ring Video Doorbell have a warranty?
Yes, a limited warranty on parts and labor and theft protection apply.
Click here for more information on Ring's Limited Warranty and Theft Protection Plan.
What is the Ring's refund policy?
You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.
What if someone steals my Video Doorbell?
If stolen, we will replace it for free. Simply send a copy of the police report to [email protected] and well ship you a replacement Ring Video Doorbell.
View ArticleJump to an answer
What is Ring Video Doorbell Pro? What are the features of Ring Video Doorbell Pro? What do I need to install Ring Video Doorbell Pro? Does Ring Video Doorbell Pro use a diode for digital doorbell kits? Which doorbell mechanisms are compatible with Ring Video Doorbell Pro? What WiFi networks is Ring Video Doorbell Pro compatible with? Will Ring Video Doorbell Pro on a 5 GHz network work with my Ring Chime on a 2.4 GHz network? What is the recommended Internet speed for Ring Video Doorbell Pro? Does Video Doorbell Pro use data all the time or just when it's activated? Does Ring Video Doorbell Pro keep footage for later review? How do the customizable motion zones of Ring Video Doorbell Pro work? Can I upgrade my Ring Video Doorbell to a Ring Video Doorbell Pro? Do I have to have a Ring Video Doorbell to use Ring Video Doorbell Pro? Where can I order Ring Video Doorbell Pro? Does Ring Video Doorbell Pro have a warranty? What is Ring's refund policy? What if someone steals my Video Doorbell Pro? Does Ring Doorbell Pro operate on battery power? What's the difference between Ring Video Doorbell and Ring Video Doorbell Pro? Operating Temperature Range Body Colors
What is Ring Video Doorbell Pro?
The Ring Video Doorbell Pro is Rings ultra-slim design video doorbell with a variety of advanced features.
Learn more at https://ring.com/video-doorbell-pro.
What are the features of Ring Video Doorbell Pro?
1080p HD Video
Advanced motion detection
Live View
Lifetime Theft protection
Works with iOS and Android
Wi-Fi Connected
Interchangeable faceplates
Requires connection to a wired doorbell
What do I need to install Ring Video Doorbell Pro?
Everything you need comes in the box:
Ring Video Doorbell Pro
Four interchangeable faceplates
Screwdriver handle
Drill bit
Mounting screws and anchors
Security screw
Security screwdriver
Wire Clips
Wire Harness
Installation instruction guide
Does Ring Video Doorbell Pro use a diode for digital doorbell kits?
No. A diode should not be used with Ring Video Doorbell Pro. The Pro Power Kit, Wire Clips, and Wire Harness are required. See instructions for installation and use.
Which doorbell mechanisms are compatible with Ring Video Doorbell Pro?
Ring Video Doorbell Pro is compatible with most mechanical or digital doorbell kits that use transformers between 16 and 24 volts AC. DC transformers or transformers below 16 volts AC are not supported.
What WiFi networks is Ring Video Doorbell Pro compatible with?
Ring Video Doorbell Pro is compatible with 802.11 b/g/n WiFi networks operating on 2.4 GHz or 5 GHz frequencies.
Will Ring Video Doorbell Pro on a 5 GHz network work with my Ring Chime on a 2.4 GHz network?
Yes. Ring Chime will only work on a 2.4 GHz network, however Ring Chime does not need to be on the same network as Ring Doorbell or Ring Doorbell Pro.
What is the recommended Internet speed for Ring Video Doorbell Pro?
For best streaming performance, we recommend 2 Mbps upload and download speeds.
Does Video Doorbell Pro use data all the time or just when it's activated?
Video Doorbell Pro will only use data when its activated by an event or when you access the camera via the Ring app. If Doorbell Pro doesnt detect motion orisn'tactivated with the app, itwon'tuse your data.
Does Ring Video Doorbell Pro keep footage for later review?
It can, however, this requires a subscription to Ring Protect Plan, an optional service that allows you to view, save, and share video. For more information about Ring Protect Plan and what plans are available, check out Subscribing to Ring Protect Plan.
How do the customizable motion zones of Ring Video Doorbell Pro work?
Draw a box around the area you wish to monitor, then save the setting. Additional custom zones can be created, then each enabled or disabled for total control of motion detection.
Click here
Can I upgrade my Ring Video Doorbell to a Ring Video Doorbell Pro?
No. Ring Video Doorbell Pro is a separate purchase.
Do I have to have a Ring Video Doorbell to use Ring Video Doorbell Pro?
No.
Where can I order Ring Video Doorbell Pro?
To order, go to https://ring.com/video-doorbell-pro.
Does Ring Video Doorbell Pro have a warranty?
Yes, a 1-year parts and labor and lifetime theft protection.
For more information on Ring's Limited Warranty and Theft Protection Plan.
What is Ring's refund policy?
You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.
What if someone steals my Video Doorbell Pro?
If stolen, we will replace it for free. Simply send a copy of the police report to [email protected] and well ship you a replacement Video Doorbell Pro.
Does Ring Doorbell Pro operate on battery power?
No, Ring Doorbell Pro is designed to be powered by doorbell wires only.
What's the difference between Ring Video Doorbell and Ring Video Doorbell Pro?
Ring Video Doorbell
Ring Video Doorbell Pro
Power Options
Rechargeable battery power or hardwire to existing doorbell kit
Hardwire to existing doorbell kit only
Compatible Doorbell Transformers
8-24 VAC (40VA max) and 50/60Hz, DC, halogen, and garden-lighting transformers not compatible
8-24 VAC (40VA max) and 50/60Hz, DC, halogen, and garden-lighting transformers not compatible
Field of View
180 degrees horizontal, 100 degrees vertical
160 degrees horizontal, 90 degrees vertical
Video Resolution
HD 720P
HD 1080P
Colors
Available in two finishes
Comes with four interchangeable different color faceplates.
Compatible Networks
2.4 GHz 802.11 b/g/n
2.4 or 5 GHz 802.11 b/g/n
Advanced Motion Detection
Three selectable zones and customizable sensitivity scale
Customizable motion detection zones
Live View Available
Yes
Yes
Size
4.98 x 2.43 x 0.87 inches 12.65 x 6.17 x 2.21 cm
4.5 x 1.85 x 0.80 inches 11.43 x 4.7 x 2.03 cm
Mounting Screws
4
2
Security Screws
2
1
Best for:
Everyone.
Users with a wired doorbell kit, professional installers
Operating Temperature Range
-5 degrees Fahrenheit and 120 degrees Fahrenheit. (-20.5 degrees Celsius and 48.5 degrees Celsius)
Note:The device is also weather-resistant.
Body Colors
Ring Video Doorbell Pro includes four faceplates in Satin Black, Satin Nickel, Dark Bronze, and Satin White. The faceplate can be changed at any time.
View ArticleJump to an answer
What is Ring Video Doorbell 2? What are the features of Ring Video Doorbell 2? What's the difference between Ring Video Doorbell and Ring Video Doorbell 2? Does Ring Video Doorbell 2 operate on battery power? What do I need to install Ring Video Doorbell 2? Do I need to use everything that comes in the box? Does Ring Video Doorbell 2 use a diode for digital doorbell kits? Which doorbells is Ring Doorbell 2 compatible with? What Wi-Fi networks is Ring Video Doorbell 2 compatible with? What is the recommended Internet speed for Ring Video Doorbell 2? Does Ring Video Doorbell 2 use data all the time or just when it's activated? Does Ring Video Doorbell 2 keep footage for later review? Where can I order Ring Video Doorbell 2? Does Ring Video Doorbell have a warranty? What is the upgrade policy for Ring Video Doorbell 2? What is the Ring's refund policy? What if someone steals my Video Doorbell?
What is Ring Video Doorbell 2?
Your new Ring Video Doorbell 2 is the start of a Ring of Security around your entire property.
Now, youll always be connected to your home, so you can watch over your property and answer the door from anywhere.
See whos at your door, prevent crime and protect your home all from your phone, tablet or PC.
Learn more at ring.com/video-doorbell-2.
What are the features of Ring Video Doorbell 2?
1080pHD Video
Advanced motion detection
Live View
1 year on parts, lifetime theft protection
Works with iOS and Android
Wi-Fi Connected
Available in two fashionable finishes
Does not require connection to a wired doorbell
What's the difference between Ring Video Doorbell and Ring Video Doorbell 2?
Ring Video Doorbell
Ring Video Doorbell2
Power Options
Rechargeable battery power or hardwire to existing doorbell kit
Rechargeable battery power or hardwire to existing doorbell kit
Battery Life
approximately 1,000 activations
approximately 1,000 activations
Compatible Doorbell Transformers
8-24 VAC (40VA max) and 50/60Hz, DC, halogen, and garden-lighting transformers not compatible
16-24 VAC (40VA max) and 50/60Hz, DC, halogen, and garden-lighting transformers not compatible
Field of View
180 degrees
160 degrees
Video Resolution
HD 720P
HD 1080P
Colors
Available in four finishes
Includes two interchangeable faceplates
Compatible Networks
802.11 b/g/nWi-Fi connection @ 2.4GHz
802.11 b/g/nWi-Fi connection @ 2.4GHz
Advanced Motion Detection
Customizable motion detection zones and sensitivity scale
Customizable motion detection zones and sensitivity scale
Live View Available
Yes
Yes
Size
4.98 x 2.43 x 0.87 inches 12.65 x 6.17 x 2.21 centimeters
5.05 x 2.50 x 1.08 inches 12.83 x 6.35 x 2.74 centimeters
Mounting Screws
4
4
Security Screws
2
1
Best for:
Everyone
Everyone
Does Ring Video Doorbell 2 operate on battery power?
The Ring Video Doorbell 2 connects to existing doorbell wiring or runs off the built-in rechargeable battery. It lasts about 1,000 activations on a single charge with regular use.
What do I need to install Ring Video Doorbell 2?
Everything you need comes in the box:
Ring Video Doorbell 2
Micro USB charging cable
Adapter plate
Miniature level
Screwdriver handle
Two-sized screwdriver bit
Screws
Screw anchors
Drill bit for anchors
User Manual
Installation instruction guide
Diode
Wire extensions
Wire nuts
Corner wedge
Mount wedge
Two interchangeable faceplates
Do I need to use everything that comes in the box?
No, you dont. Weve included several items for your convenience.
If you already own a Ring Doorbell and youdon'twant to drill more holes in your wall, use the adapter plate. Weve also included a mounting wedge and a corner wedge, which helps you get a better view from your Ring Video Doorbell 2, depending on where you install it. Click here to learn more about installing a wedge or corner mount. The diode is only if you have a digital doorbell chime. Click here to learn more about diode installation.
The screw anchors are only if you are installing your Ring Doorbell 2 on a masonry surface, like stucco or concrete.
Does Ring Video Doorbell 2 use a diode for digital doorbell kits?
Yes. The Ring Video Doorbell 2 comeswith an enclosed diode. Click here for more information on when and how to use the diode.
Which doorbells is Ring Doorbell 2 compatible with?
Ring Video Doorbell 2 is compatible with most mechanical or digital doorbell kits that use transformers between 8and 24 volts AC. DC transformers are not supported.
What Wi-Fi networks is Ring Video Doorbell 2 compatible with?
Ring Video Doorbell 2 is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz frequencies.
What is the recommended Internet speed for Ring Video Doorbell 2?
For best streaming performance, we recommend 2Mbps upload and download speeds though the video will function at slower speeds.
Does Ring Video Doorbell 2 use data all the time or just when it's activated?
Ring Video Doorbell 2 will only use data when its activated by an event or when you access the camera via the Ring app. If Ring Video Doorbell 2 doesnt detect motion orisn'tactivated with the app, itwon'tuse your data.
Does Ring Video Doorbell 2 keep footage for later review?
It can, however, this requires a subscription to Ring Protect Plan, an optional service that allows you to view, save, and share up to 60 days of video. For more information about Ring Protect Plan and what plans are available, check out Subscribing to Ring Protect Plan.
Where can I order Ring Video Doorbell 2?
To order, go to ring.com/video-doorbell-2.
Does Ring Video Doorbell have a warranty?
Yes, a 1-year parts and labor and lifetime theft protection. Click here for more information on Ring's Limited Warranty and Theft Protection Plan.
What is the upgrade policy for Ring Video Doorbell 2?
Click here for the Ring Video Doorbell 2 upgrade policy.
What is the Ring's refund policy?
You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.
What if someone steals my Video Doorbell?
If stolen, we will replace it for free. Simply send a copy of the police report to [email protected] and well ship you a replacement Ring Video Doorbell 2.
Note:After sending in a police report, all subsequent handling of theft incidents will be done through the [email protected] email address.
View ArticleThe Ring Video Doorbell Elite is Rings flush-mounted video doorbell with a variety of advanced features.
Visit the product page at https://ring.com/elite for an overview of the device.
Video Doorbell Elite Product Specs and Features
What are the features of Ring Video Doorbell Elite? How do the customizable motion zones of Ring Video Doorbell Elite work? What's the difference between Ring Video Doorbell Pro and Ring Video Doorbell Elite? Operating Temperature Range Body Colors
Installation
What do I need to install Ring Video Doorbell Elite? Does Ring Doorbell Elite operate on battery power? Which doorbells is Ring Doorbell Elite compatible with?
Internet Requirements and Data
What is the recommended Internet speed for Ring Video Doorbell Elite? Does Video Doorbell Elite use data all the time or just when it's activated? Does Ring Video Doorbell Elite keep footage for later review? What WiFi networks is Ring Video Doorbell Elite compatible with? Will Ring Video Doorbell Elite on a 5 gHz network work with my Ring Chime on a 2.4 gHz network?
Purchases, Refunds, and Warranties
Where can I order Ring Video Doorbell Elite? Can I upgrade my Ring Video Doorbell Pro to a Ring Video Doorbell Elite? Do I have to have a Ring Video Doorbell Pro to use Ring Video Doorbell Elite? Does Ring Video Doorbell Elite have a warranty? What is Ring's refund policy? What if someone steals my Video Doorbell Elite?
Video Doorbell Elite Product Specs and Features
What are the features of Ring Video Doorbell Elite?
Power over Ethernet (PoE)
1080p HD Video
Advanced motion detection
Live View
Night Vision
Two-Way Talk
High-Definition Video
Interchangeable faceplates
Certified for Outdoor Usage
Works with iOS and Android
Theft protection
How do the customizable motion zones of Ring Video Doorbell Elite work? Draw a box around the area you wish to monitor, then save the setting. Additional custom zones can be created, then each enabled or disabled for total control of motion detection.
What to do After the Theft of Your Ring Device
What's the difference between Ring Video Doorbell Pro and Ring Video Doorbell Elite?
Ring Video Doorbell Pro
Ring Video Doorbell Elite
Power Options
Hardwire to existing doorbell kit only
Power over Ethernet (PoE)
Battery Life
n/a
n/a
Compatible Doorbell Transformers
16-24 VAC (40VA max) and 50/60Hz, DC, halogen, and garden-lighting transformers not compatible
16-24 VAC (40VA max) and 50/60Hz, DC, halogen, and garden-lighting transformers not compatible
Field of View
160 - degrees horizontal, 100 degrees vertical
160 - degrees horizontal, 100 degrees vertical
Video Resolution
HD 1080P
HD 1080P
Colors
Available in four finishes
Comes with four interchangeable different color faceplates.
Compatible Networks
802.11 b/g/n @2.4gHZ, 5 gHz
802.11 b/g/n @2.4gHZ, 5 gHz Ethernet connection
Advanced Motion Detection
Customizable motion detection zones
Customizable motion detection zones
Live View Available
Yes
Yes
Size
4.5 x 1.85 x 0.80 inches 11.43 x 4.7 x 2.03 cm
4.7 x 2.75 x 0.43 inches (when flush mounted) 11.96 x 6.94 x 1.10 cm (when flush mounted)
Mounting Screws
2
2
Security Screws
1
1
Best for:
Users with a wired doorbell kit, professional installers
Users with Power over Ethernet, professional installers
Actual Size
4.7 x 2.75 x 2.17 inches (includes ethernet unit mounted in wall)
11.96 x 6.94 x 5.49 cm (includes ethernet unit mounted in wall))
Operating Temperature Range
5 degrees Fahrenheit and 120 degrees Fahrenheit. (-20 degrees Celsius and 48 degrees Celsius)
Note:The device is also weather-resistant.
Body Colors Ring Video Doorbell Elite includes four faceplates in Satin Black, Satin Nickel, Venetian (dark bronze), and Pearl White. The faceplate can be changed at any time.
Installation
What do I need to install Ring Video Doorbell Elite? Everything you need comes in the box:
Ring Video Doorbell Elite
Four interchangeable faceplates
Screwdriver handle
Drill bit
Mounting screws and anchors
Security screw
Security screwdriver
Installation instruction guide
Does Ring Doorbell Elite operate on battery power? No, Ring Doorbell Elite is designed to be powered by ethernet only.
Power over Ethernet (PoE)
Watts: 15.4W
Standard: IEEE802.3af
Bandwidth: 10/100/1000 Mbps
Which doorbells is Ring Doorbell Elite compatible with? Ring Doorbell Elite is 100% compatible with AC powered bells operating between 8 and 24 volts. It's not compatible with wireless bells or any bell intercom system using a DC transformers or transformers.
Internet Requirements and Data
What is the recommended Internet speed for Ring Video Doorbell Elite? For best streaming performance, we recommend 2 Mbps upload and download speeds.
Does Video Doorbell Elite use data all the time or just when it's activated? Video Doorbell Wlite will only use data when its activated by an event or when you access the camera via the Ring app. If Doorbell Elite doesnt detect motion orisn'tactivated with the app, itwon'tuse your data.
Does Ring Video Doorbell Elite keep footage for later review? It can, however, this requires a subscription to Ring Protect Plan, an optional service that allows you to view, save, and share up to 60 days of video.
For more information about Ring Protect Plan and what plans are available, check out Subscribing to Ring Protect Plan.
What WiFi networks is Ring Video Doorbell Elite compatible with? Ring Video Doorbell Elite is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz or 5 gHz frequencies.
Will Ring Video Doorbell Elite on a 5 gHz network work with my Ring Chime on a 2.4 gHz network? Yes. Ring Chime will only work on a 2.4 gHz network, however Ring Chime does not need to be on the same network as Ring Doorbell Elite.
Purchases, Refunds, and Warranties
Where can I order Ring Video Doorbell Elite? To order, go to https://ring.com/elite.
Can I upgrade my Ring Video Doorbell Pro to a Ring Video Doorbell Elite? No. Ring Video Doorbell Elite is a separate purchase.
Do I have to have a Ring Video Doorbell Pro to use Ring Video Doorbell Elite? No.
Does Ring Video Doorbell Elite have a warranty? Yes, a 1-year parts and labor and lifetime theft protection.
Click here For more information on Ring's Limited Warranty and Theft Protection Plan.
What is Ring's refund policy? You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.
What if someone steals my Video Doorbell Elite? If stolen, we will replace it for free. Simply send a copy of the police report to [email protected] and well ship you a replacement Doorbell Elite.
For more details, visit .
View ArticleThe video timeline is a tool designed to let you easily access all of the events recorded by the cameras you own or are shared on. Simply scrolling back and forth through timeline events can give you a better sense of what's happening in front of your cameras and provide vital information to strengthen your ring of security. This article will answer frequently asked questions concerning the timeline tool in the Ring app.
What is the video timeline tool?
The video timeline is a tool that's been added to the app's Live Feed page. In addition to offering you a current live view of what's in front of your camera, you can use the video timeline tool to swipe left and right and quickly navigate through time and view Ring events that have taken place earlier. This allows you to not only know what's happening in front of your cameras at present but also to get a sense of what's happening over time.
How does the video timeline work?
The video timeline works by placing graphic icons - "pills" - on a timeline that lets you know when events have happened within range of your cameras. By swiping left and right on your timeline you can navigate to a specific time and see what the camera was seeing at that point. You can also tap on the event pills and watch the entire recorded event in real time.
Why are the pills in different colors?
The different colors allow you to quickly determine what type of event you're looking at.
The different event types include:
Live views
Captured motion events
Answered rings (doorbells only)
Missed rings (doorbells only)
People events
Linked device events
Can I manage and access live views from the timeline?
Yes. Any functions you could control from the previous version of the live view screen remain accessible in the timeline screen. This includes the ability to turn the microphone and speaker on and off, using the siren (for devices that have one), as well as speaking to people through your Ring during a live feed.
Can I turn off the timeline?
No.The timeline feature gives you a quick and easy way to see all events and their associated recordings in one place. It is a crucial part of many features such as Snapshot Capture. If you'd like to go straight to the event history, you can tap the history tile on the dashboard.
Click here for more information on the Snapshot Capture feature.
View ArticleThe Ring Motion Sensor is part of the Smart Lights line of products that strengthen your Ring of Security while illuminating your home and property. The stand-alone Ring Motion Sensor lets you monitor for motion in areas where youdon'tneed a light, doorbell, or camera and is battery-powered for easy no-wiring installation.
This article will help you keep your Ring Sensor working its best.
Jump to a topic
I didn't get a motion alert. What's wrong? One or more Smart Lights is flashing on and off. What's going on? A Motion Sensor is on and isn't responding to App control. What's going on? A Motion Sensor will not turn on. What's going on? A Sensor is not communicating with other lights. What's going on? The motion detection range of my Sensor seems pretty small. What's going on?
I didn't get a motion alert. What's wrong? There are several possibilities. Check the following items in order:
Check the device setting in your Ring App.
Is the device in a Group? Is the Alert option on for that Group?
Is the device Linked to another? What behavior is it supposed to exhibit?
Are the motion sensors enabled?
Check your Bridge.
Is it working?
Is it too far from the Motion Sensor?
Is it too far from your server?
Check your Wi-Fi.
Click here for more information on Wi-Fi issues.
One or more Smart Lights is flashing on and off. What's going on? There are several possibilities. Check the following items on your Motion Sensor:
Check your batteries.
Check the area around the Motion Sensor. There may be something in the area (like a small animal) that is triggering your sensor.
Check your motion sensitivity controls in the Ring app. You may have them set too high for your layout.
Click here to learn more about motion controls.
Ungroup all of the lights with the malfunctioning motion sensor in it and see if the problem persists. Another device in the Group may be causing the malfunction.
Click here to learn more about Groups.
A Motion Sensor is on and isn't responding to App control. What's going on? There are several possibilities. Check the following items on your Motion Sensor:
Check your battery.
Check your Auto Shut Off control in your device controls in the Ring app. You may have incorrectly set the time on the control.
Take yourself out of the equation. Leave the area for 10 minutes to give the sensor time to reset without you triggering them and then return and check the sensor.
A Motion Sensor will not turn on. What's going on? There are several possibilities. Check the following items on your Motion Sensor:
Check your batteries.
Take yourself out of the equation. Leave the area for 10 minutes to give the sensor time to reset without you triggering them and then return and check the sensor.
A Sensor is not communicating with other lights. What's going on?
Make sure your sensor is properly set up in the Ring App.
Make sure your sensor is properly Grouped together.
Click here to learn more about Groups.
The motion detection range of my Sensor seems pretty small. What's going on? Motion detection range can be adjusted from the Ring App.
Click here to learn more about motion controls.
View ArticleConnecting Ring devices to the Echo is a simple process. To accomplish this, youll need to add Ring as a skill in your Alexa app. As a result, youll be able to direct your Ring device(s) with voice commands, as well as watch live videos from them if you have an Echo Show or Echo Spot.
Before starting, you'll need to download Amazon's Alexa app, if you haven't already done so.
Open Alexa. In the upper lefthand corner, you'll see three horizontal bars. Tap them.
In the menu that appears, tap Skills & Games.
On the next screen, search for Ring in the search box.
After you've found Ring, tap the "enable" button.
Next, Alexa will ask you to sign in to your Ring account. Doing so will link your Ring account to your Alexa account.
After signing in, you'll be asked to discover devices. Tap the Discover Devices button. All of your Ring devices should appear and be connected to Alexa automatically. If you don't want Alexa to integrate with a particular Ring device, simply tap Forget on the right side.
If none of your Ring devices appear automatically, you can either:
Ask, "Alexa, discover my devices,"
Tap Devices.
All of your Ring devices should appear and connect automatically to Alexa with either method.
Using Alexa With Ring Devices
The Ring Skill connects any Ring Video Doorbell or Security Camera to your Echo Show, Echo Spot, Echo speakers, FireTVs or FireTablets.. If you have a Ring Video Doorbell Pro, Video Doorbell Elite, Video Doorbell 2 or Floodlight Cam, Alexa can start a new video or join an existing one. By saying Alexa, show my front door, youll instantly get a live video feed of activity at your home on an Echo Show. To stop viewing the feed, simply say Alexa, hide my front door. Note that front door is used here as an example, and this should be replaced with whatever name you used to label your Ring device (e.g. backyard, side door, garage, etc.).
If you have a Ring Video Doorbell or Stick Up Cam, Live View functionality on the Echo Showisn'tfully supported. For example, if someone has just arrived at your front door, and you say, Alexa, show the front door camera, your Echo Show will not work.
Here are a few more things you can say to see or hide the Live View:
"Alexa, show [Ring Device Name]"
"Alexa, hide [Ring Device Name]"
"Alexa, stop"
"Alexa, Go Home"
Connection Timing Out or Not Connecting
If you experience long connecting times, then using a Ring Chime Pro will help extend your Wi-Fi signal.
Time Needed to Wake Up
In some cases, your Ring device will need a little extra time to wake up. If your battery is low, it may take 30 seconds or more to connect to your Ring.
Need More Help with Alexa?
Click here to go to Amazon's Alexa help center.
View ArticleWhat are video requests?
The video request tool allows Ring users to easily share video recordings with law enforcement if they choose to help local law enforcement with active investigations. Local law enforcement are able to ask for assistance from their community in an investigation by making a video request through Ring. When they do so, Ring users retain absolute control to determine whether they may have potentially relevant videos, whether or not they elect to share any videos, or opt out of future requests. Ring gives local law enforcement no visibility into those determinations.
Why did I receive a video request?
Receiving a video request suggests your Ring device may have captured video recordings during a specific timeframe that might be relevant to law enforcements investigation. Ring has not shared any information about you, or any video recordings that you may have, with law enforcement upon receipt of a video request (including whether you received a request). Law enforcement are never given access to your Ring device. Through the Ring and Neighbors app, none of your information is shared with law enforcement without your consent. These requests will come from [email protected] and include a link to this article or will appear in your Ring app. These details will help you identify an authentic video request. Note that if you respond to a video request email, a Ring Team Member will reply back.
What are the sharing options?
Sharing your video recordings is completely voluntary and you can choose which ones you want to share, if any. Youll have 4 options:
Review and Share
Allows you to review all the recordings that fall within the timeframe and day specified in the request. Youll have the option to select specific video recordings that you explicitly want to share.
Share Videos without Reviewing
Click this button to voluntarily share all recordings that fall within the timeframe and day specified in the request without reviewing the recordings first.
Take No Action
If you do not wish to share your videos, no further action is necessary and Ring will not share any of your information with law enforcement, including whether or not you received this request.
Unsubscribe from future requests to share video recordings
If you do not wish to receive requests like these in the future, you can unsubscribe.
If I share a video with law enforcement in response to a video request, what will they do with it?
Ring will provide law enforcement access to a copy of the video(s) you chose to share for thirty days, during which time, law enforcement may view and download the video(s). If law enforcement downloads a copy of your video, neither you nor Ring will have control over that copy of the video.
If I share my video recordings, what information will law enforcement receive?
Through video request, none of your personal information is shared with law enforcement unless you choose to share your recordings. Should you choose to share your recordings, the recordings you chose to share, your street address (the address associated with your Ring device), and the email address associated with your account will be shared with the law enforcement officer who requested the recordings. Your local law enforcement agency may use the provided personal information to reach out to you about a case.
How does Ring protect my user privacy?
Upon receiving a video request, none of your personal information has been shared with law enforcement. Law enforcement will not have access to:
Your device
Your identity
Your location
That you received the request
How many Ring users, if any, received the request
How many video recordings match the request
Location of your or anyone elses Ring devices
If you do not take any action on the request, Ring will not notify law enforcement or provide law enforcement with your identity.
How can I opt out of receiving video requests?
You can click the unsubscribe link in the email or the Settings page in the Ring app to unsubscribe from receiving future requests Once unsubscribed, you will not receive requests for recordings in the future.
If I receive a video request and have questions about the incident, who should I contact?
If you want to know more about a specific case or have additional information to share, we recommend you reach out to the local law enforcement agency listed in the video request.
What does the video request email look like?
What does the video sharing experience look like?
If you choose to Review and Share videos:
Youll be prompted to log into your Ring account (if youaren'talready) to review the video recordings that fall within the date and time frame requested by the law enforcement agency. By default, all videos will be unselected and its up to you to select any videos you want to explicitly share. Onceyou'vemade your final selections, click the CONFIRM AND SHARE button. All selected videos will be shared with the law enforcement agency that initiated the request, along with your address and email address. The law enforcement agency may use your personal information described above to contact you for more information related to the video recordings and/or investigation.
If you choose to Share Videos without Reviewing:
Youll be prompted to log into your Ring account (if youaren'talready) to voluntarily share all video recordings that occurred within the date and time frame specified within the request. Once you click the CONFIRM AND SHARE button, you will share each of your Ring video recordings that fall within the date and time frame requested by the law enforcement agency along with your street address and email address. The law enforcement agency may use your provided personal information to contact you for more information.
Alternatively, by clicking NO THANKS youll have an opportunity to review your video recordings before sharing. If you choose not to review your video recordings, no further action is needed.
If you choose not to share your videos:
Youdon'tneed to take action to let Ring know you have declined the request. Deciding to not share your video recordings is absolutely your choice and Ring will respect your privacy. The law enforcement agency will not be notified if you decide to not share and Ring will not share your identity or any other information about you and the video recordings.
If you choose to unsubscribe from future requests:
If you decide you do not want to receive these video requests from Ring in the future, you can click the link at the bottom that says Click here to unsubscribe from future requests to share video recordings. That means you will no longer receive these video requests once your unsubscribe request has been processed through our system within 24 hours. If you decide to be excluded, Ring will not share that information or any of your personal information with law enforcement.
View ArticleIf you've just installed a Ring Video Doorbell Pro and now there's an LED blinking and a slowly filling-inwhite circle on the front of my Ring Video Doorbell Pro unit, the blue circle you see on the front of your Ring Pro is a charging meter. Once the internal power cell is fully charged the blue circle will turn off and the device will move into Setup mode. You will have towait until the charging process is complete before continuing with Setup.
View ArticleWelcome to Ring!
Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the security around your home! Now that you've downloaded the Ring App, its time for a guided tour of the command center for all your Ring products. With the Ring App on your smartphone, tablet, or computer, you're in complete control of your homes security.
Dashboard
The dashboard is the first screen you'll see when your Ring App opens up. The screen has two distinct sections:
Click here to learn more about this page.
Utility Bar: This navigation bar contains four important tools, depending on your setup.
Three-Lined Icon: This three-lined icon is always in the same place in the upper-left corner of the app. Tapping on it will open the side menu and give you access to the rest of the app's functions.
Location name: When you first install a Ring device, you'll be asked to place it in a Location. Locations are internal groupings that allow you to sort your Ring devices based on their physical location. If you have Ring devices at different addresses, the Locations option allows you to move easily between each group of cameras.
Click here to learn more.
Global Snooze: This moon icon will allow you to snooze motion alerts for all of your cameras for a selected amount of time.
Click here to learn more about Motion Snooze.
SOS Button: If you have Ring Alarm, this offers those with professional monitoring an additional way to request immediate assistance in an emergency situation.
Click here to learn more about the SOS Button.
Ring Alarm Mode: If you have Ring Alarm, an extension to your Utility Bar will display the current mode and allow you to switch between modes.
Click here to learn about setting modes for your Alarm.
Main Tiles: This section contains Camera Preview Tiles for each of your cameras, as well as a Neighbors and Event History tile.
Neighbors Nearby Incidents: Ring Neighbors expands your security from your home to your neighborhood by letting you easily share up-to-date local crime data and communicate with your neighbors about crime and safety.
Click here to learn more about Ring Neighbors.
History: This opens an aggregated list of all events for all devices at this location.
Camera Preview Tiles: These previews let you know at a glance whether something is happening within range of your cameras that needs your attention. Each Preview is labeled with the time since it was taken and which camera took the image.
Click here to learn more about Camera Previews.
Set Up a Device: This is an easy-access tile for setting up a new Ring device.
Side Menu
The side menu is where you'll be able to access the Ring App's other functions. In order to access the side menu, simply tap the three-lined icon in the upper-left hand corner. To return to the main screen, tap the three-lined icon again.
These are the functions that can be accessed from the side menu:
Locations: Tap the Location name in the upper-left hand corner of the screen to open up the list of Locations. From here, you can choose which Location to view.
Dashboard: Tap this option to return to the Dashboard.
Neighbors: This opens your Neighbors feed, detailing all of the up-to-date local crime data in your selected area.
Click here to learn more about Ring Neighbors.
Devices: This option brings you to a list of each device set up at this location, including Chime devices.
History: This control takes you to the same History screen you can find on the main Dashboard.
At the top of the screen, you can choose to view events from your cameras, Alarm, or lights
With a Ring Protect Plan, tap on any event listing to view the associated recording.
Click here for more information about Ring Protect.
On the tab for cameras, you can also tap the icons to view all events or only specific event types. These event types include: ring, motion, Live View, and starred.
Settings: Tapping here takes you to the General and Location Settings.
Under General Settings, you can change your Locations name, address, and Ring Alarm Monitoring version.
Click here to learn more about professional and self-monitoring for Ring Alarm.
Location Settings will allow you to adjust mode settings, Alarm Alerts, Users, and Neighbors Settings. You can also delete the Location from this screen.
Mode settings include which components are monitored, Sensor chirps, and Entry/Exit delays. Click here for more information on Entry and Exit Delays.
Alarm Alerts can be customized for both push notifications and email notifications.
From the Users screen, you can decide who has access to your devices and how much control they have over your system. Click here to learn more.
Through your Neighbors settings, you can adjust alert and post preferences learn more here.
Set Up a Device: Another easily accessible option to begin setting up a new device.
Account: This control takes you to the Account screen. From here you can change the name, phone number or password of the app's master account.
In addition to this, you can change two-factor authentication settings from here,
Click here to learn more about two-factor authorization.
New Features: This is where Ring informs our Neighbors about new abilities added to Ring devices or new controls within the Ring App. The New Features page will pop up the first time you open the Ring App after Ring releases a new feature.
Invite Neighbors: Tapping this option will allow you to share a link to invite your friends, family, and neighbors to the Neighbors App.
Help: Quickly access external links to Help Center and Community Support here.
Logout: Tap this control to log out of your Ring app
View ArticlePower over Ethernet (PoE) is a protocol that transmits both data and power simultaneously to network devices, greatly reducing the cost of installation and maintenance. This allows the placement of devices such as the Ring Stick Up Cam in areas without conventional power supplies. This article will explain Power over Ethernet and answer some of the most frequently asked questions about it.
How does Power Over Ethernet work?
Power over Ethernet is produced by a device such as a network injector, network switch or a router that has PoE capability built in. PoE allows you to supply power to a networking device using the same cable that transmits the data. If you have such a device it will automatically detect when it is connected to a PoE-capable device such as a Ring Stick Up Cam Elite and provide the device with power. This means you won't have to connect the device with a standard power outlet to get it to function.
Note: Ring POE devices need CAT5 cables or higher.
Do PoE devices such as Stick Up Cam work with standard (non-PoE) devices such as routers?
Yes. If you connect a non-PoE router to a PoE device such as a Stick Up Cam or a PoE router to a non-PoE device it will provide networking as usual but the device will have to connect to another source of power to work.
Can I mix PoE and non-PoE devices in my network?
Yes, although the non-PoE devices will require a separate power source.
How do I know if my router is capable of producing PoE?
You'll need to check your routers model number against the manufacturer to tell whether or not your device is capable of producing PoE. If your device is more than a year or two old, however, odds are it's not capable of producing PoE.
Are there any risks with using PoE with my Ring device?
No. PoE can be used with any Ring devices that are PoE-enabled such as Ring Stick Up Cam Elite. All current and future Ring products with PoE capability are engineered to IEEE 802.3af and 802.3at standards. If you can connect your network cables, you should have no difficulty connecting your device to a PoE producing switch or router and having it draw power.
Does hooking up a PoE connection require any special electrical knowledge?
No. You will connect your PoE connection at the same time as you hook up your network cables as both power and data are routed through the same cable.
View ArticleWelcome to Ring!
Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly.
First you'll need to set up your new device in the Ring app. If you haven't yet set up your new Ring device in your Ring App, click on the device name below for setup instructions.
Ring Video Doorbell
Ring Video Doorbell 2
Ring Video Doorbell Pro
Ring Video Doorbell Elite
Ring Floodlight Cam
Ring Spotlight Cam Wired
Ring Spotlight Cam Battery
Ring Stick Up Cam (1st Generation)
Ring Stick Up Cam Battery (2nd Generation)
Ring Stick Up Cam Elite (2nd Generation)
Ring Stick Up Cam Wired (2nd Generation)
Ring Stick Up Cam Battery/Solar (3rd Generation)
Ring Stick Up Cam Plug-In (3rd Generation)
Ring Chime
Ring Chime Pro
Ring Alarm
Ring Smart Lighting Bridge
Ring Smart Lighting Motion Sensor
Ring Smart Lighting Pathlight
Ring Smart Lighting Steplight
Ring Smart Lighting Spotlight
Ring Smart Lighting Floodlight Wired
Ring Smart Lighting Floodlight Battery
Ring Smart Lighting Transformer
Next check out some of the other functions of the Ring app.
Take a tour of the Ring App
Your Ring app is a powerful piece of software and the command center for all of your Ring devices. Take some time to learn all about the Ring app and what its functions are.
Click here to take a guided tour of the Ring App.
Sign up for Ring Protect Plus
Ring Protect Plan is an optional plan that covers monitoring and video recording services for Ring devices. With Ring Protect Plus you'll receive 24/7 monitoring for your Ring Protect system and be able to save up to 60 days of Ring videos for a reasonable price. This lets you check out alerts at your convenience even if you miss one and makes sure that your home is always protected.The steps for finding your Wi-Fi password on a Windows PC are different on different versions of Windows.
Click here for more information on Ring Protect Plus.
Set Up your Users and Roles
Once you've completed setting up your Ring device in your app, you can decide who hasaccess to your system. Certain people need total control over the system while others only need to be able to perform a few simple functions. The homeowner, for example, needs to be able to configure every aspect of their devices. A neighbor who checks the house cameras while the family is on vacation needs very limited access. Fortunately there is a system in place to deal with this situation: Users and Roles.
Click here for more information on Users and Roles.
Join your Neighborhood
Ring Neighborhoods expands the Ring of Security from your home to your neighborhood by letting you easily share and communicate with your neighbors about crime and safety, so you have up-to-date local crime data at your fingertips. We believe that knowledge and communication fosters stronger and safer communities. It's free and you're automatically signed up!
Click here for more information on Ring Neighborhoods.
View ArticleThe Ring Bridge is part of the Smart Lights line of products that strengthen your Ring of Security while illuminating your home and property. The Ring Bridge is the central point for connecting all Ring Smart Lighting products. It enables smart lighting control from anywhere using the Ring app and lets Ring Smart Lighting products interact with other Ring products for enhanced security.
This article will help you keep your Ring Bridge working its best.
Jump to an answer
The reset button on the side of my Bridge isn't responding. What's wrong? The Bridge isn't lighting up after I plug it in. What's going on? The Bridge isn't connecting to Wi-Fi. What's going on? I'm moving and I want to take the Bridge with me and install it at a new location. What do I do? A light is not communicating with other lights. What's going on? My Bridge shows as offline. What's going on? The Bridge was online but then fell offline. What's going on? There's a crack in my Bridge case. What should I do?
The reset button on the side of my Bridge isn't responding. What's wrong?
If you try to reset your device, be aware of the following time frames:
Holding the button down for one to five seconds:This should force the Bridge into setup mode.
Holding the button down for six to 10 seconds: This is a power cycle/reset - This will cause the device to forget any of the settings previously saved and will force you re-set up all the lights.
If the button doesn't turn red or force the device into Setup mode within five seconds, please contact Customer Support for assistance.
The Bridge isn't lighting up after I plug it in. What's going on?
There are several possibilities. Check the following items:
Wait another minute.
Check the power supply from the power source to make sure your Bridge is receiving electricity.
Make sure the Micro-USB cord is properly attached
The Bridge isn't connecting to Wi-Fi. What's going on?
There are several possibilities. Check the following items.
Fully close and re-open your app.
Check to make sure your Bridge is turned on.
Check the power supply from the power source to make sure your Bridge is receiving electricity.
Restart the router and run through the setup process again, Make sure you correctly enter your password.
Click here for more information on Wi-Fi issues.
I'm moving and I want to take the Bridge with me and install it at a new location. What do I do?
When moving a Bridge to a new location:
When you reach the new location, press the side button to put the Bridge into pairing mode.
Run through the setup and installation process again.
Click here to learn more about setting up and installing the Ring Bridge.
A light is not communicating with other lights. What's going on?
Make sure your light is properly set up in the Ring App.
Make sure your lights are properly Grouped together.
Click here to learn more about Groups.
Check barriers between the lights that may be preventing communication. If possible, try moving the lights closer together.
My Bridge shows as offline. What's going on?
There are several possibilities. Check the following items.
Check to make sure your Bridge is turned on
Check the power supply from the power source to make sure your Bridge is receiving electricity.
Check your Firmware status on the Ring app and make sure your Bridge is up-to-date.
Press the button on the side of the bridge for three seconds and add it to the Ring app again.
Restart the router and run through the setup process again, make sure you correctly enter your password.
The Bridge was online but then fell offline. What's going on?
There are several possibilities. Check the following items.
Check to make sure your Bridge is turned on
Check the power supply from the power source to make sure your Bridge is receiving electricity.
Try unplugging and replugging your Bridge. It should reconnect automatically.
Check your Firmware status on the Ring app and make sure your Bridge is up-to-date.
Restart the router and run through the setup process again, Make sure you correctly enter your password.
Try resetting your Bridge back to factory setting by pressing the Reset button on the side of the case for at least 15 seconds. Then run through the setup process again.
There's a crack in my Bridge case. What should I do?
Turn off your lights and disconnect your Bridge from the lights and your Ring app. Call Ring Customer Support for assistance.
View ArticleThe Ring Floodlight Wired is part of the Smart Lights line of products that strengthen your Ring of Security while illuminating your home and property. The Floodlight Wired has an ultra-bright motion-sensing smart dual-head floodlight. It's hardwired into house power and illuminates large areas with powerful adjustable lights.
This article will help you keep your Ring Floodlight working its best.
Jump to an answer
I didn't get a motion alert when my Floodlight triggered. What's wrong? One or more Floodlights is flashing on and off. What's going on? A Floodlight is on and isn't responding to App control. What's going on? A Floodlight will not turn on. What's going on? A Floodlight is not communicating with other lights. What's going on? The motion detection range of my lights seems pretty small. What's going on? There's a burning smell or smoke coming from my Floodlight. What's going on?
I didn't get a motion alert when my Floodlight triggered. What's wrong?
There are several possibilities. Check the following items in order:
Check the device setting in your Ring App.
Is the device in a Group? Is the Alert option on for that Group?
Is the device Linked to another? What behavior is it supposed to exhibit?
Are the motion sensors enabled?
Check your Bridge.
Is it working?
Is it too far from the Floodlight?
Is it too far from your server?
Check your Wi-Fi.
Click here for more information on Wi-Fi issues.
One or more Floodlights is flashing on and off. What's going on?
There are several possibilities. Check the following items:
Check your connection to the house power.
Check the area around the lights. There may be something in the area (like a small animal) that is triggering your lights.
Check your motion sensitivity controls in the Ring app. You may have them set too high for your layout.
Click here to learn more about motion controls.
Ungroup all of the lights with the malfunctioning light in it and see if the problem persists. Another light in the Group may be causing the malfunction.
Click here to learn more about Groups.
A Floodlight is on and isn't responding to App control. What's going on?
There are several possibilities. Check the following items.
Check your connection to the house power.
Check your Auto Shut Off control in your device controls in the Ring app. You may have incorrectly set the time on the control.
Take yourself out of the equation. Leave the area for 10 minutes to give the lights time to reset without you triggering them and then return and check the lights.
A Floodlight will not turn on. What's going on?
There are several possibilities. Check the following items:
Check your connection to the house power.
Take yourself out of the equation. Leave the area for 10 minutes to give the lights time to reset without you triggering them and then return and check the lights.
Make sure you're testing the lights in darkness.
A Floodlight is not communicating with other lights. What's going on?
Make sure your light is properly set up in the Ring App.
Make sure your lights are properly Grouped together.
Click here to learn more about Groups.
Check barriers between the lights that may be preventing RF communication. If possible, try moving the lights closer together.
The motion detection range of my lights seems pretty small. What's going on?
Motion detection range can be adjusted from the Ring App.
Click here to learn more about motion controls.
There's a burning smell or smoke coming from my Floodlight. What's going on?
Turn off your lights immediately. Call Ring Customer Support for assistance.
View ArticleWhile batteries in Ring Smart Lights will last for months with normal use, this is dependent on a number of factors. This article will detail some of the factors that may cause your batteries to drain faster.
Weather Conditions
At temperatures below 40, battery chemistry changes and puts out less energy.Battery performance returns to normal once the weather warms up and remains above freezing. Click here for more information on battery life and cold weather.
Increased Activity
The more motion events are triggered by your Ring Smart Lights, the more your battery is used to power the device. If your device is reacting to an excessive number of events each day, you may find that your batteries drain faster than expected.
To prevent excessive activity, you can take the following actions.
Adjust your motion settings to a lower sensitivity.
Disable certain products during specific hours of the day.
Change Smart Alerts to Standard or Light.
Adjust the direction of your Ring product.
Tips and Tricks
The following tips and tricks will help you use the light and motion sensors on your device to maximize battery life and reduce the number of unwanted motion alerts.
For longest battery life:
Set Light Sensors to 0 or 1 so that the lights only turn on if it is very dark.
Reduce the brightness to the lowest setting.
Set Group Auto shutoff time to 30 seconds.
We strongly recommend using name-brand batteries such as Amazon Basics, Duracell, or Energizer.
Always use batteries of the same brand that were fresh together.
To reduce the number of motion triggers:
Only enable motion on the lights that are accurately detecting motion, and let those lead lights activate the whole group. This will extend battery life as well as reduce notifications.
Avoid pointing lights toward potential heat source or moving object. Heat sources and waving objects such as wind chimes might trigger motion.
To reduce daytime activations:
Set Light Sensors on devices to a low setting so the lights only turn on in the dark.
For Linked Device triggers, set a time window that closely mimics darkness outside.
When creating the link for a device to trigger the lights on Spotlight Cam, Floodlight Cam or another group, consider making the time schedule available later in the night to earlier in the morning.
View ArticleIf you would like to add a new payment method to your Ring account, this can be done quickly and easily through the Ring.com website.
Note: You can have multiple payment methods attached to one account, but for many account functions, you will need at least one.
To unsubscribe from a recurring payment option, click here to call our Customer Support Team.
Just follow these instructions to add a new payment method to your account:
Go to www.ring.com in your browser to enter your payment information.
Click on the "Log In" button on the upper right-hand side of the site.
Log in using your Ring.com account credentials.
If you do not have credentials, click on the "Create a New Account" button and follow the instructions to create your new Ring account.
On the drop-down menu below your user name, select "Account."
If you havent previously added a payment method, you can select Add New. Ifyou'vealready utilizeda payment method but would like to change or add to your existing payment method, you can select Edit.
Here you will be able to select Credit Card as a payment method.
Credit Cards
Add your credit card information to the spaces under "Enter New Payment Method."
Click "Save Payment"
Note: While logged in, you can also edit or delete a payment method.
Important Note: Deleting the credit card attached to Ring Protect will cause the plan to be canceled.
View ArticleThe Ring Bridge is part of the Smart Lights line of products that strengthen your security while illuminating your home and property. The Ring Bridge is the central point for connecting all Ring Smart Lighting products. It enables smart lighting control from anywhere using the Ring app and lets Ring Smart Lighting products interact with other Ring products for enhanced security.
This article answers common questions about Ring Bridge.
Jump to an answer
What other Ring Smart Lighting products are available? What is the Ring Bridge? What does the Ring Bridge do? Do I need a Ring Protect subscription to use the Ring Bridge? What comes in the Bridge box? How far away can a Smart Lights product be before it is too far away to work with the Bridge? Do the devices sold with the Bridge come paired? How many Spotlights and other Smart Lights can I connect to the Ring Bridge? How do I setup and install my Bridge? Is the manual available to download? How fast does my Wi-Fi need to be to properly use Ring Bridge?
What other Ring Smart Lighting products are available?
Ring Steplight: Compact motion-sensing smart lights that are perfect for illuminating stairways, decks, and other walkways. They're also battery-powered for easy no-wiring installation.
Ring Pathlight: Motion-sensing smart path light. Battery-powered for easy no-wiring installation. Perfect for illuminating paths and landscaped areas.
Ring Spotlight: Bright motion-sensing smart spotlight with a single-beam. Battery-powered for easy no-wiring installation in hard to reach places such as trees and dark corners. Illuminates key areas with ease.
Ring Floodlight Battery: Bright motion-sensing smart dual-head floodlight. Battery-powered for easy no-wiring installation. Illuminates large areas with powerful adjustable lights and a positionable motion sensor.
Ring Floodlight Wired: Ultra-bright motion-sensing smart dual-head floodlight. Hardwired into house power. Illuminates large areas with powerful adjustable lights.
Ring Motion Sensor: Stand-alone motion sensor lets you monitor for motion in areas where youdon'tneed a light, doorbell, or camera. Battery-powered for easy no-wiring installation.
Ring Transformer: Smart power supply for low-voltage wired landscape lights. Plugs into a standard GFCI power outlet. Adds smart features to existing compatible lights for fully integrated lighting designs in hard to reach places such as fences and sheds.
What is the Ring Bridge?
Ring Bridge is the central hub that integrates Ring Smart Lights, Motion Sensors, and Transformers into your Ring system. The Bridge connects to the Ring app using your home Wi-Fi network and connects to other Ring Smart Lighting products using a proprietary long-range communication protocol.
Without the Ring Bridge, your Smart Lights function only as individual units. With a Bridge, you can control whole groups of Smart Lights and other Ring products at once and be notified via the Ring app when any light or Motion Sensor senses movement.
In addition, you can use your Ring app to create Groups of Smart Lights and Ring cameras that work together to enhance security. For example, if youre subscribed to Ring Protect, your Ring Doorbell can begin recording video as soon as motion is detected by your Spotlight. This provides footage that captures motion events earlier.
Click here to learn more about Groups.
What does the Ring Bridge do?
Ring Smart Lighting lights run on a power efficient, long-range RF Network. The Bridge converts the RF signals to Wi-Fi to deliver information from the system to you in the form of alerts or diagnostic information. It also translates commands from you sent on Wi-Fi to the RF network to control the lights.
Do I need a Ring Protect subscription to use the Ring Bridge?
No. The Bridge will connect Ring Smart Lights and other Ring devices whether or not you are subscribed to Ring Protect. If however, you want your linked devices to record and save video images for any camera that was triggered, you will need a Ring protect subscription.
Click here to learn more about Ring Protect.
What comes in the Bridge box?
Each Bridge package contains:
Ring Bridge.
Instruction manual.
Ring Security sticker.
Note: There may be bundles available that contain a Ring Bridge and other Smart Light units at substantial savings. Check the shop on Ring.com or at your local retailer.
How far away can a Smart Lights product be before it is too far away to work with the Bridge?
The useful range between your Bridge and other Ring Smart Lighting products depends on the number of obstructions between them, and the materialsthey'remade of. The RF signal has a greater range than Wi-Fi, but you may have to experiment with your devices to find an optimal position.
Do the devices sold with the Bridge come paired?
No. You will need to set up your Smart Lights and the Ring Bridge in the Ring App during installation.
How many Spotlights and other Smart Lights can I connect to the Ring Bridge?
The Ring Bridge can support up to 50 Smart Lighting devices. These devices can all be in one Group or multiple Groups.
How do I setup and install my Bridge?
Click here for information on setting up and installing your Ring Bridge.
Is the manual available to download?
Yes. Click here to download the manual.
How fast does my Wi-Fi need to be to properly use Ring Bridge?
We suggest your Wi-Fi should be at least 1MB upload and download speed.
View ArticleSetting up your Floodlight Wired in the Ring app is simple. Simply scroll down for a step-by-step guide.
Safety Warnings
There is always a risk of electrical shock when working with wires. When installing your Floodlight Wired:
Be sure to disconnect power at the fuse or circuit breaker before installing.
Verify that the supply voltage is correct. Connect the fixture to a 100 VAC 50/60 Hz power source.
Properly ground your Floodlight Wired.
Always follow code standards when installing wired connections.
Do not install near combustible or flammable surfaces.
Floodlight Wired must be installed on a UL listed weatherproof electrical box.
Before you begin:
Be sure to install and set up your Bridge before installing and setting up your Smart Lights. You will need to have a Ring Bridge installed and set up in order to connect your Smart Lights to the Ring App and the rest of your Ring devices.
If there is an update available for your Ring App, please update it before you begin. Remind any shared users to update their app too. Updating the app ensures that everyone on your account will be able to see this new device.
Click here for information on setting up a Ring Bridge.
Step One - Attach the Mounting Bracket
To attach the mounting bracket:
With the power turned off at the breaker, attach the ground wire from your home to the ground screw inside your electrical box.
Screw the mounting bracket into your electrical box using two of the included screws.
There are several sizes of screw inside Bag A. You may have to experiment with them to find the ones that fit.
Step Two - Secure the Mounting Plate
To secure the mounting plate:
Attach the included adhesive foam gasket to the rear of the mounting plate.
Pull the wires from your home through the hole in the mounting plate.
Center the mounting plate over the mounting bracket and secure it with one of the included long screws.
Step Three - Hang Your Floodlight
Use the provided hook to hang your Floodlight from its mounting plate to make wiring easier.
Put one end of the hook into one of the mounting holes on your Floodlight, and the other into the slot on the mounting plate.
Step Four - Connect the Power Wires
To connect the power wires:
Use an included wire nut to connect the white wire from your Floodlight to the white (neutral) wire coming from your electrical box.
Connect the black wire from your Floodlight to the black (hot) wire from your electrical box using another wire nut.
Step Five - Mount Your Floodlight
Slide your Floodlight over the posts on the mounting plate, then secure it with two of the included short screws.
Once your Floodlight is mounted, feel free to switch power back on at the breaker.
Step Six - Select Set Up a Device
Open the side menu by tapping the three parallel lines in the upper left-hand corner of the Ring app.
Tap Set Up a Device.
Tap Smart Lighting.
Select your location.
Step Seven - Scan the QR Code on Your Device
Use your mobile device to scan the QR code on the rear of your Floodlight Wired.
This code can also be found on the product packaging of your Floodlight Wired.
If your mobile device is not scanning the QR code, you can select Set Up Without Scanning and enter the five-digit PIN code underneath your devices QR code to add your device.
Click here for more information about setting up and controlling your Groups in your Ring app.
Step Eight - Add Your Floodlight Wired to a Light Group
Select the lights Group youd like to add your Floodlight to. If youd like to create a new group that is not listed, you can select Custom
Step Nine - Name Your Floodlight Wired
Give your Floodlight a specific name to distinguish it from the other Ring devices on your account.
View ArticleRing Floodlights Batteries are part of the Smart Lights line of products that strengthens your Ring of Security while illuminating your home and property. The Ring Floodlight Battery is a bright, motion-sensing smart floodlight. Battery-powered for easy no-wiring installation, it illuminates large areas with powerful, adjustable lights.
This article answers common questions about Ring Floodlight Battery.
Jump to an answer
What other Ring Smart Lighting products are available? What is the Ring Bridge? Do I need to purchase one to use my Floodlight Battery? Do I need a Ring Protect subscription to use Ring Floodlight Battery? Is there a camera system on the Ring Floodlight Battery? What type of lighting elements are used in Ring Floodlight Battery? How long do the lighting elements last in Ring Floodlight Battery? Does Ring Floodlight Battery work with Alexa? How often will I need to change batteries? Can Ring Floodlight Battery be set to activate during the day? Can I share control of the Floodlight Battery with other people? What comes in the Floodlight Battery box? How many Floodlight Batteries and other Smart Lights can I connect to the Ring Bridge? How do I setup and install my Floodlight Battery? Can I install my Floodlight Battery under an eave? Is the manual available to download? How fast does my Wi-Fi need to be to properly use Ring Floodlight Battery?
What other Ring Smart Lighting products are available?
Ring Bridge: The central connection point for all Ring Smart Lighting products. Enables smart lighting control from anywhere, using the Ring app. Lets Ring Smart Lighting products interact with other Ring products for enhanced security.
Ring Steplight: Compact motion-sensing smart lights that are perfect for illuminating stairways, decks, and other walkways. They're also battery-powered for easy no-wiring installation.
Ring Pathlight: Motion-sensing smart path light. Battery-powered for easy no-wiring installation. Perfect for illuminating paths and landscaped areas.
Ring Spotlight: Bright motion-sensing smart spotlight with a single-beam. Battery-powered for easy no-wiring installation in hard to reach places such as trees and dark corners. Illuminates key areas with ease.
Ring Floodlight Wired: Ultra-bright motion-sensing smart dual-head floodlight. Hardwired into house power. Illuminates large areas with powerful adjustable lights.
Ring Motion Sensor: Stand-alone motion sensor lets you monitor for motion in areas where youdon'tneed a light, doorbell, or camera. Battery-powered for easy no-wiring installation.
Ring Transformer: Smart power supply for low-voltage wired landscape lights. Plugs into a standard GFCI power outlet. Adds smart features to existing compatible lights for fully integrated lighting designs in hard to reach places such as fences and sheds.
What is the Ring Bridge? Do I need to purchase one to use my Floodlight Battery?
Ring Bridge is the central hub that integrates Ring Smart Lights, Motion Sensors, and Transformers into your Ring system. The Bridge connects to the Ring app using your home Wi-Fi network and connects to other Ring Smart Lighting products using a proprietary long-range communication protocol.
Without the Ring Bridge, your Floodlight Battery functions only as a standard motion-sensing light. With a Bridge, you can control whole groups of lights at once and be notified via the Ring app when any light or Motion Sensor senses movement.
In addition, you can use your Ring app to create Groups of Smart Lights and Ring cameras that work together to enhance security. For example, if youre subscribed to Ring Protect, your Ring Doorbell can begin recording video as soon as motion is detected by your Floodlight Battery. This provides footage that captures motion events earlier.
Click here to learn more about the Ring Bridge.
Click here to learn more about Groups.
Do I need a Ring Protect subscription to use Ring Floodlight Battery?
No. Ring Floodlight Battery provides smart controls functionality with or without a Ring Protect subscription.
Click here to learn more about Ring Protect Plans.
Is there a camera system on the Ring Floodlight Battery?
No. The Ring Floodlight Battery only provides lighting and motion detection functions.
What type of lighting elements are used in Ring Floodlight Battery?
Ring Floodlight Battery features high-efficiency LED lights.
How long do the lighting elements last in Ring Floodlight Battery?
LEDs will last for tens of thousands of hours (on the order of 20 years) before burning out.
Does Ring Floodlight Battery work with Alexa?
Yes, Ring Floodlight Battery products work with select Alexa-enabled devices. You can turn on and off lights or groups of lights, use Floodlight Batteries as Alexa Routines triggers, and adjust settings like brightness, and manage alerts.
How often will I need to change batteries?
Ring Floodlight Battery is designed to last around a year on one set of batteries under normal use. Battery life is dependent on device settings, usage, and other factors such as the weather. Brightness may decrease as battery life is depleted.
Ring recommends using standard alkaline batteries in Floodlight Battery. Rechargeable batteries will work in Ring Floodlight Battery, though they may not last as long as alkaline batteries. Heavy duty batteries should not be used in Ring Floodlight Battery. Lithium batteries will also work in Ring Floodlight Battery and are recommended when the weather is extremely cold.
Click here to learn more about Ring devices and cold weather.
Can Ring Floodlight Battery be set to activate during the day?
Yes. If desired, you can change settings in the Ring app to let motion trigger your light in the daytime.
Can I share control of the Floodlight Battery with other people?
Yes, but the Floodlight Battery have to be placed in a Group and the Group must be shared. The amount of control they have over the Floodlight Battery depends on their level of access (Role). The abilities each Role has are listed below:
Owner: The Owner has full control over all Floodlight Battery functions and can also add new Shared Users to give limited control over the Pathlights. They can add the Floodlight Battery to Groups or remove them. Owners can also manually turn Groups on and off and determine how long they stay on as well as disabling individual lights within a Group so they don't activate when motion is detected.
Shared User: A Shared User only has limited control over the Floodlight Battery. Shared Users can also manually turn Groups on and off and receive notifications from the Group.
Guest User: Guest Users cannot access Steplight controls.
Click here to learn more about Users and Roles.
Click here to learn more about Groups.
What comes in the Floodlight Battery box?
Each Floodlight Battery package contains:
Ring Floodlight Battery.
Instruction manual.
Screwdriver.
Mounting hardware
Ring security sticker.
Note: There may be Floodlight Battery bundles available that contain more units and a Ring Bridge at substantial savings. Check the shop on Ring.com or at your local retailer.
How many Floodlight Batteries and other Smart Lights can I connect to the Ring Bridge?
The Ring Bridge can support up to 50 Smart Lighting devices. These devices can all be in one Group or multiple Groups.
How do I setup and install my Floodlight Battery?
Click here for information on setting up and installing your Floodlight Battery.
Can I install my Floodlight Battery under an eave?
Yes. Floodlight Batteries can be installed under an eave.
Click here for more information on installing your Floodlight Battery.
Is the manual available to download?
Yes. Click here to download the manual.
How fast does my Wi-Fi need to be to properly use Ring Floodlight Battery?
We suggest your Wi-Fi should be at least 1MB upload and download speed.
View ArticleRing Alarm security devices are designed to keep properties safe and secure. The actual results each individual Alarm owner experiences may vary based on factors such as usage, location, and the environment.
Compatibility
Ring Alarm devices are designed to operate in a particular region and are not intended to be used or distributed outside of that region. Ring Alarm devices designed for use in the UK or EEA only operate within the Z-Wave 868 MHz frequency. Ring Alarm devices designed for use in the US or Canada operate at 908 MHz and 916 MHz frequencies. You will see an error message in the Ring app if you attempt to set up a Ring Alarm system in a location for which it was not designed.
Additionally, Ring Alarm security devices can only be added to compatible Base Stations designed for the same region. You will not be able to add devices designed for one region to a Ring Alarm system designed for another region.
Z-Wave Range
Ring uses Z-Wave technology to securely send signals between devices around your home and the Base Station. The range for Z-Wave communication is up to 250 feet between the Base Station and the security device, however, a number of factors may impact that range.
Click here to learn more about Z-Wave technology and mesh networks.
Battery Life
Each devices battery life is dependent on actual usage. Ring has tested all security devices, and the estimated life span is as follows:
Ring Alarm Base Station - Internal rechargeable battery which lasts up to 24 hours of battery life.
Ring Alarm Contact Sensor - Uses a 3V Lithium battery, included, which may last up to 3 years depending on usage. Cold temperatures may drain battery life faster.
Ring Alarm Keypad - Internal rechargeable battery which lasts up to 7 months, depending on usage and power save settings.
Ring Alarm Range Extender - Internal rechargeable battery which lasts up to 22 hours of battery life.
Ring Alarm Motion Detector - Uses a 3V Lithium battery, included, which may last up to 3 years depending on usage.
Ring Alarm Panic Button - Uses a 3V Lithium battery, included, which may last up to 3 years depending on usage.
Motion Detector Specifications
The Ring Alarm Motion Detector is designed to ignore pets weighing under 50 lbs. when mounted at seven (7) feet off the ground and set at the lowest motion sensitivity setting.
As every property is unique, we recommend that you test your Motion Detector to ensure that it is mounted in the best location to detect intruders. In larger rooms, multiple Motion Detectors may be needed to ensure that there are no blind spots.
View ArticleYou can now provide people in your circle of trust - dog walkers, babysitters, contractors, and more - with limited access to your Ring Alarm, only during specific hours and on days that you choose.
The Guest User Scheduling feature gives Alarm Owners the ability to create schedules to determine when their Guest Users have permission to arm and disarm the Ring Alarm system using thr Keypad. This enables the Owner to give their Guest Users access to arm and disarm Alarm during a specific date and time frame. Owners have the option to customize schedules for a single day and time or multiple days and times each week when access is granted.
If a Guest User attempts to arm or disarm at any time outside of the schedule created by the Owner, the Guest Users access code for Ring Alarm will not arm or disarm, and the Owner and Shared Users will get a push notification to alert them of the failed attempt.
To add a schedule to an existing Guest User:
Only account Owners can create Guest User schedules. To do this:
Open the Ring app and tap on the Menu.
Tap Settings.
Tap Users.
Tap on an existing Guest User.
Tap Add Schedule.
Enter a name for the schedule, and select the specific start and end times for the schedule. You can also select the All Day option.
Select which Day(s) youd like to apply this schedule.
Tap Save.
Youll then be taken to the Guest Users profile where youll see the schedule listed.
To create a new Guest User:
Open the Ring app and tap on the Menu.
Tap Settings.
Tap Users.
Tap the + (plus sign) to add a new user. Then select Add Guest User.
Enter your Guest Users name and create an access code. Then tap Save.
Youll be asked if youd like to add a schedule for their Alarm access. You can tap Yes, and follow the steps outlined above.
Account Owners can create multiple schedules for each of their Guest Users. If an Owner removes all schedules, the Guest User will have unlimited Ring Alarm access. Guest Users are not required to be scheduled and can continue to have unlimited access to the Ring Alarm.
You will see history events within the app when a Guest Users schedule has been added, edited, or removed.
Note: Smart Locks Not Supported
At this time, Guest User schedules only apply to the Alarm Keypad. They do not apply to smart locks. If your Guest User has an access code which works in your smart lock and uses the code in the lock outside of the scheduled hours, they will be able to get inside your home and set off your Ring Alarm - without being able to disarm. You may be assessed a false alarm fee if this is not a real alarm.
(This feature is available for all Neighbors with a Ring Alarm. Professional monitoring is not required to use this feature.)
View ArticleThe key to getting the most out of your Stick Up Cam Elite is making sure that the device is in an optimal position to pick up everything you want to see whether you're mounting your camera indoors or outdoors. This article will help you place your Stick Up Cam Elite for maximum effectiveness.
Standard Power or PoE
Your first consideration when choosing where to place your Stick Up Cam is how you're going to power it. Your Stick Up Cam Elitecomes with a new feature called "Power Over Ethernet" (PoE) that allows your camera to draw power from its Ethernet connection. This will give you considerably more freedom when it comes to positioning up your camera.
Click here to learn more about Power over Ethernet.
Finding Stick Up Cam's Optimal Placement Height
Getting the most out of your Stick Up Cam means placing it so that it captures as much as you possibly can. That's why a quick rule-of-thumb for the Stick Up Cam is that, whether you're mounting your camera indoors or outdoors, higher is usually better. Your Stick Up Cam will work fine at about eye-level, but raising it up to about nine feet (outdoors) or seven to eight feet (indoors) will work even better. You'll still be able to see faces, but your camera will be able to get a wider field of view and see more.
Indoor and Outdoor Considerations
While your Stick Up Cam will work fine indoors or outdoors, placing them in these different locations brings up different considerations.
Outdoor placement tips:
Use Live View frequently when setting up and aiming your camera. If you can't see it in Live View, assume your camera can't see it either.
When aiming your camera at the perimeter of your property, try to avoid capturing the street or any passing cars. This will minimize the number of false alerts you get.
Be careful when placing your camera under an overhang or in shadow. A deep enough shadow in part of the view may confuse the camera and restrict your detection area.
Keep an eye out for any bright sources of light such as reflective metal or the setting sun that might blind your camera.
Be aware that the PoE Adapter is not rated for inclement weather and should not be exposed to the outdoors.
Indoor placement tips:
While your camera will work just fine when placed on a table or a shelf, you should consider mounting it on the wall. This will prevent jolts or shakes from people bumping into it, changing the view angle of the camera.
Try mounting the camera in a corner of the room to get maximum coverage of the space.
Don't mount your camera directly across from a window, especially one where the rising or setting sun might dazzle the camera.
View ArticleSetting up your Ring Stick Up Cam Elite in the Ring app is simple. Simply scroll down for a step-by-step guide.
Step One - Download the Ring App
To download the Ring app:
On your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices).
Search for Ring.
Download and install the Ring app on your mobile device.
Or visit ring.com/app on your mobile device
Step Two - Create or Log in to Your Account
If this is your first Ring product, you will be asked to set up an account.
To set up an account:
Open the Ring app.
Select Create Account.
Follow the in-app instructions to create a new account.
If you already have another Ring device installed, simply open the Ring app.
Step Three - Tap Set Up a Device
Tap Set Up a Device then select Security Cams.
Step Four - Scan the QR code or MAC ID barcode on your Ring device
The QR code and MAC ID barcode can be found under the bottom cover of your Stick Up Cam Elite.
Point the camera on your smartphone at the QR code or MAC ID barcode on your Stick Up Cam.
This code can also be found on the product packaging or on the Quick Start Guide that came with your device.
Center the code in the phone cameras view at the top of the screen.
Once the code is recognized, a green square (for QR code) or a green line (MAC ID barcode) will appear, and the setup will proceed to the next step.
Note: If you experience issues with scanning the QR code or MAC ID barcode, you can select Set Up Without Scanning and select Stick Up Cam Elite to continue through the setup process.
Step Five - Specify Your Location
If this is your first time setting up a Ring device, you will receive a request from your phone informing you that the Ring app wishes to use your phones location services to pinpoint your location. Allowing the app to do so will assist with inputting your address.
Enter your address information into the app, then confirm it.
If you have established a location previously, you can select it from the list of your locations.
Note: Without a specific location, certain features of your Stick Up Cam will not work properly.
Click here to learn more about Ring devices and your address.
Step Six - Choose Where Your Stick Up Cam Will Be Installed
Select either Indoors or Outdoors based on where you plan to install your Stick Up Cam.
If you chose Indoors, select whether or not your Stick Up Cam will be facing a window.
Step Seven - Name Your Device
Select a specific name for your Stick Up Cam Elite to distinguish it from other Ring devices on your account. You can choose one of the default names that are suggested, or you can enter your own by selecting Custom at the bottom of the list.
Step Eight - Select How Your Stick Up Cam Will Be Powered
You can power Stick Up Cam by plugging it into an Ethernet port that supplies Power over Ethernet (or PoE).
Using PoE requires a special type of Ethernet switch or a dedicated PoE power supply, like the Ring PoE Adapter.
Click here to learn more about Power over Ethernet.
Step Nine - Put Your Stick Up Cam Elite into Setup Mode
Your Stick Up Cam will enter Setup mode after being plugged in. When the light on the front of your Stick Up Cam begins flashing blue, tap The Light is Flashing in your Ring app to continue to the next step.
If your Stick Up Cam does not go into Setup mode automatically after powering on, press and release the orange button under the bottom cover of your Stick Up Cam Elite.
Step Ten - Select How Your Stick Up Cam Will Connect to the Internet
Your Stick Up Cam can connect to the internet in two different ways:
Ethernet
Wi-Fi
Using Ethernet to connect your Stick Up Cam requires an Ethernet cable and a working Ethernet port.
If your Stick Up Cam is powered with Power Over Ethernet, your device can use this connection to connect to the internet via Ethernet.
If your Stick Up Cam is powered with USB, you can still use Ethernet to connect your device to the internet by connecting your Stick Up Cam to Ethernet in addition to USB.
If you do not have an Ethernet connection, or would prefer to connect to the Wi-Fi in your home, select Wi-Fi in your Ring app.
Step Eleven - Connect to Your Ring Device
iOS: Tap Join when the Ring app asks to join the Ring Wi-Fi network.
Android: Your device should automatically connect to the Ring Wi-Fi network.
If your device does not automatically connect to the Ring Wi-Fi network, or if you chose to continue without scanning in step four, please follow the steps below:
Press the home button on your phone to leave the Ring app.
Navigate to the Settings app, then tap Wi-Fi.
On Android, you may need to navigate to Connection then Wi-Fi.
Select the Ring Wi-Fi network from the list of available networks. The network will appear as either:
Ring- followed by the last six digits of the MAC ID.
Ring Setup followed by the last two digits of the MAC ID.
Once connected, close your Settings app and return to the Ring app.
Step Twelve - Connect Your Stick Up Cam to Your Wi-Fi
If you are using Ethernet to connect your Stick Up Cam to the internet, you can skip this step and proceed to step thirteen.
If you are using Wi-Fi to connect your Stick Up Cam to the internet, please follow the steps below:
Be sure you have your Wi-Fi password ready.
Select your Wi-Fi network.
If you have more than one Wi-Fi network, select the network closest to where you will be installing your Stick Up Cam.
Enter your Wi-Fi password and press Continue.
Note: After connecting to the internet, your Stick Up Cam may update its internal software. While performing an update, the light on the front of your device will flash blue. When the blue light stops flashing, you can tap Continue in the Ring app and begin using your Stick Up Cam.
Step Thirteen - Test Your Device
Once your Stick Up Cam has completed its update and setup, configure your Stick Up Cams motion zones, then open Live View to test your camera.
View ArticleThe Chime and Chime Pro are plug-in devices that provide audible alerts whenever motion is detected or a doorbells button is pressed. This article will detail how to link a Ring device to a Chime device.
To link your Ring device to a Chime or Chime Pro, follow these instructions:
Plug your Chime device in and set it up in the Ring app.
If you have a regular Chime, click here to see how to do this.
If you have the Chime Pro, click here to see this.
Once the device has been set up, follow these steps to link it to your Ring:
Tap the three-lined icon in the top left to open the menu.
Select Devices.
Choose your Chime or Chime Pro.
Select Audio Settings.
contact support for further assistance.
Select Chime Alerts.
Tapping the bell icon will make the Chime ring when the Doorbell is pressed
Tapping the person icon will cause the Chime to alert you whenever motion is detected
How do I change the Chime tones?
From your Chimes device page;
Select Audio Settings
Tap Chime Tones.
From here, youll be able to set a distinct tone for both ring alerts and motion alerts.
How do I connect a Ring device to my Chime Pros extended WiFi network?
Click here to learn more about this.
My Chime stillisn'tringing, what do I do?
The Chime may have fallen offline.
Click here to learn more about what to do in this case.
If its online, try unplugging the Chime to reboot it. If that doesnt work,
View ArticleRoutines are a series of commands you can instruct your Alexa to perform when it is connected to a Ring device. You can, for example, instruct Alexa to turn on your security cameras in the rear of the house by saying, Alexa,I'mleaving.
To create a Routine in the Alexa app on your mobile device:
Go to the menu and select Routines.
Select the + icon in the top right corner.
Select When This Happens, and then choose Device to create a Routine triggered by Ring devices. For sensor routines, select your installed motion or contact sensor.
Select Add action, and then choose which action it completes. To receive a push notification when motion or contact sensor is triggered, select Send notification.
Under From, select which Alexa device controls the Routine.
Tap Create.
Tip: To modify or delete a Routine, go to the Routines section in the Alexa app. Choose a Routine listed in the Enabled section to make your changes.
View ArticleIf you have a Ring Solar Panel or Ring Super Solar Panel, installing it with your Stick Up Cam Battery is an easy process. Simply follow the steps below:
Step One: Mount the Solar Panel
You can mount your Solar Panel directly into wood using screws and a screwdriver. If you are mounting to brick, concrete, or stucco, do the following:
Mark the holes where you wish to mount your Solar Panel.
Drill a hole for the anchors using the provided drill bit.
Insert the anchors.
Use the screws to secure the mount.
Step Two: Remove the plug
Remove the rubber plug from the rear of your Stick Up Cam unit.
Step Three: Plug it in
Plug your Ring Solar Panel into your Stick Up Cam.
View ArticlePhysically installing up your Stick Up Cam Battery/Solar is a simple process. Simply scroll down for a step-by-step guide.
Note that you should set up your Stick Up Cam in the Ring App before physically installing it.
Click here for information on setting up your Stick Up Cam Battery/Solar in the Ring app.
Step One: Charge the provided battery
Both the Battery and Solar versions of the Stick Up Cam come with a Quick Release Battery Pack.Make sure the provided battery is fully charged by plugging it into a USB port using the provided orange cable or any other micro-USB cable you have handy. The battery is fully charged when just the green LED is lit.
Remove the battery cover on your Stick Up Cam by twisting it counterclockwise to unlock.
If the battery is already inserted, remove the battery.
After charging, insert the battery into the bottom of your Stick Up Cam until it locks into place.
Step Two: Choose your location
Your Stick Up Cam will be happy just about anywhere, indoors or out. It can sit on its own stand, or mount to a wall or ceiling (with a special Stick Up Cam Mount - sold separately).
Choose a spot where it can provide the view that you want.
Step Three: Install Stick Up Cam on a table or a shelf
Place the Stick Up Cam at your chosen location.
Your Stick Up Cam is now ready to protect you!
If you'd like a downward camera angle:
Swivel the base around so that the long side faces the front, then tilt your Stick Up Cam so it points downward.
Please go to Step Four.
Step Three: Install Stick Up Cam on a wall
Remove the base of the Stick Up Cam by unscrewing it using a standard Phillips-head screwdriver (not included).
Re-attach the base to the back of your Stick Up Cam with the "UP" arrow on the racket pointing upward.
Remove the mounting bracket by sliding it down to remove it from the base.
Hold the bracket against your wall, making sure the "UP" arrow is pointing upward, and mount it with the included screws.
Mount you Cam by guiding the grooves in the ase ont the hooks on the bracket. Slide Stick Up Cam down to secure it to the wall.
You can now rotate your Stick Up Cam to the desired angle and check out the live video in the Ring app to make sure you have the view you want.
Step Four: Install the security screws (optional)
Your Stick Up Cam comes with two optional security screw locations.
One secures the mounting bracket to the base, and the other secures the battery compartment.
To access them after you've mounted your Stick Up Cam, rotate it to either side.
To install the base screw:
First, slide your Stick Up Cam off of the mounting bracket.
Pop the rubber plug out of the base then place Stick Up Cam back on the bracket.
Secure with one of the provided screws.
To install the battery compartment screw:
Remove the battery compartment.
Pop out the rubber plug.
Replace the battery compartment on your Stick Up cam
Secure with one of the provided screws.
View Article
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- Quality and Customer service personnel
- Tema management is best forever
- Hire employees who can answer questions, provide better phone equipment for employees when talking on the phone so that they can be understood, and hire people who can speak english