-58
NPS
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RJ Young
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About RJ Young's Brand
Today the company is the third largest independent dealer of its kind in the United States.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
RJ Young NPS
RJ Young's Net Promoter Score (NPS) is a -58 with 18% Promoters, 6% Passives, and 76% Detractors. Net Promoter Score tracks whether RJ Young's customers would recommend using the product based on a scale of -100 to 100.
RJ Young Overall NPS
| 18% | Promoters |
|---|---|
| 6% | Passives |
| 76% | Detractors |
RJ Young NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -60 | Aug 2022 | -60 |
Oct 2022 -67 | Oct 2022 | -67 |
Dec 2022 -71 | Dec 2022 | -71 |
May 2023 -75 | May 2023 | -75 |
Oct 2023 -55 | Oct 2023 | -55 |
Feb 2024 -60 | Feb 2024 | -60 |
Jun 2024 -63 | Jun 2024 | -63 |
Jul 2024 -59 | Jul 2024 | -59 |
Dec 2024 -46 | Dec 2024 | -46 |
Feb 2025 -53 | Feb 2025 | -53 |
Sep 2025 -57 | Sep 2025 | -57 |
Jul 2026 -60 | Jul 2026 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RJ Young NPS by Gender
Female customers rated RJ Young's NPS 40 points higher than Male customers.
Male
-100
RJ Young's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-60
RJ Young's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
RJ Young NPS by Ethnicity
RJ Young's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
RJ Young NPS by Age
RJ Young's NPS was rated -100 points by customers ages 41-45 on Comparably.
RJ Young NPS by Usage
RJ Young's NPS was rated the highest by customers who have used RJ Young's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
RJ Young Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of RJ Young users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RJ Young Customer Loyalty Score by Gender
Male customers rated RJ Young's Customer Loyalty score 32% higher than Female customers.
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Male
78%
Yes
Female
46%
Yes
RJ Young Customer Loyalty Score by Ethnicity
RJ Young's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RJ Young.
46
out of 100
Caucasian
RJ Young Customer Loyalty Score by Age
RJ Young's Customer Loyalty score was rated 10% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of RJ Young.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 10% | 41-45 | 10% |
RJ Young Customer Loyalty Score by Usage
RJ Young's Customer Loyalty score was rated the highest by customers who have used RJ Young's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RJ Young Customer Loyalty Score by Industry
RJ Young's Customer Loyalty score was rated 70% by Accounting industry customers.
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RJ Young Product Quality
2.8/5
RJ Young has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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RJ Young Product Information
RJ Young’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated RJ Young's product the highest.
- Website
- http://www.rjyoung.com/
- Company Size
- 501-1,000 Employees
Quick Insights into RJ Young Product Quality
RJ Young's Product Quality score was rated highest by customers who have used RJ Young's products/services for 5 to 10 Years, and rated lowest by customers who have used RJ Young's products/services for 2 to 5 Years.
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Ranked RJ Young Product Quality the Highest
Ranked RJ Young Product Quality the Lowest
RJ Young Product Quality Score by Gender
Male customers rated RJ Young's Product Quality score 0.5 stars higher than Female customers.
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Male
2.9/5
Female
2.4/5
RJ Young Product Quality Score by Ethnicity
RJ Young's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RJ Young.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
RJ Young Product Quality Score by Age
RJ Young's Product Quality score was rated 1.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of RJ Young.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.8 | 41-45 | 1.8 |
RJ Young Product Quality Score by Usage
RJ Young's Product Quality score was rated the highest by customers who have used RJ Young's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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RJ Young Product Quality Score by Industry
RJ Young's Product Quality score was rated 2.3 stars by Accounting industry customers.
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RJ Young Pricing
RJ Young ROI & Value For Money
3.1/5
RJ Young has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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RJ Young Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into RJ Young ROI
RJ Young's ROI score was rated highest by customers who have used RJ Young's products/services for 5 to 10 Years, and rated lowest by customers who have used RJ Young's products/services for 2 to 5 Years.
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Ranked RJ Young ROI the Highest
Ranked RJ Young ROI the Lowest
RJ Young ROI Score by Gender
Male customers rated RJ Young's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RJ Young.
Male
2.9/5
Female
2.6/5
RJ Young ROI Score by Ethnicity
RJ Young's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RJ Young.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
RJ Young ROI Score by Age
RJ Young's ROI score was rated 2 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of RJ Young.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
RJ Young ROI Score by Usage
RJ Young's ROI score was rated the highest by customers who have used RJ Young's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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RJ Young ROI Score by Industry
RJ Young's ROI score was rated 2.6 stars by Accounting industry customers.
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RJ Young Customer Satisfaction (CSAT)
RJ Young Customer Satisfaction (CSAT) Score
50 / 100
RJ Young has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RJ Young Customer Satisfaction
RJ Young's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked RJ Young Customer Satisfaction the Highest
Ranked RJ Young Customer Satisfaction the Lowest
RJ Young Customer Satisfaction Score by Gender
Male customers rated RJ Young's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RJ Young.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
RJ Young Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RJ Young's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RJ Young.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
0%
RJ Young Customer Satisfaction Score by Usage
RJ Young's Customer Satisfaction score was rated 33 points by customers who have used RJ Young's products/services for 5 to 10 Years.
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RJ Young Customer Service
2.9/5
RJ Young has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About RJ Young's Customer Service
Address
809 Division Street, Nashville, TN
Website
http://www.rjyoung.com/
Phone Number
(615) 255-8551
Quick Insights into RJ Young Customer Service
RJ Young's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked RJ Young's Customer Service score.
Ranked RJ Young Customer Service the Highest
Ranked RJ Young Customer Service the Lowest
RJ Young Customer Service Score by Gender
Male customers rated RJ Young's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RJ Young.
Male
3/5
Female
2.1/5
RJ Young Customer Service Score by Ethnicity
RJ Young's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RJ Young.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
RJ Young Customer Service Score by Age
RJ Young's Customer Service score was rated 1.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of RJ Young.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
RJ Young Customer Service Score by Usage
RJ Young's Customer Service score was rated 2.1 stars by customers who have used RJ Young's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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RJ Young Customer Service Score by Industry
RJ Young's Customer Service score was rated 2.5 stars by Accounting industry customers.
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RJ Young as an Employer
4.5/5
RJ Young has a 4.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
RJ Young scored a -58 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of RJ Young would recommend the brand to a friend. ENPS measures how likely RJ Young employees would recommend working at RJ Young to a friend.
Net Promoter Score
-58
NPS Score
| 18% | Promoters |
|---|---|
| 6% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 61% | Promoters |
|---|---|
| 15% | Passive |
| 24% | Detractors |
