0
NPS
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Robbins Geller Rudman & Dowd LLP
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About Robbins Geller Rudman & Dowd LLP's Brand
Lerach Coughlin Stoia Robbins offers legal advisory services to individual and institutional clients.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
Robbins Geller Rudman & Dowd LLP NPS
Robbins Geller Rudman & Dowd LLP's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Robbins Geller Rudman & Dowd LLP's customers would recommend using the product based on a scale of -100 to 100.
Robbins Geller Rudman & Dowd LLP Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Robbins Geller Rudman & Dowd LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
Jun 2025 0 | Jun 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Robbins Geller Rudman & Dowd LLP Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Robbins Geller Rudman & Dowd LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Robbins Geller Rudman & Dowd LLP Product Quality
1.5/5
Robbins Geller Rudman & Dowd LLP has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Robbins Geller Rudman & Dowd LLP Product Information
Robbins Geller Rudman & Dowd LLP’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.rgrdlaw.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Government & Legal
Robbins Geller Rudman & Dowd LLP Pricing
Robbins Geller Rudman & Dowd LLP ROI & Value For Money
2.7/5
Robbins Geller Rudman & Dowd LLP has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Robbins Geller Rudman & Dowd LLP Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Robbins Geller Rudman & Dowd LLP Customer Service
3.2/5
Robbins Geller Rudman & Dowd LLP has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Robbins Geller Rudman & Dowd LLP's Customer Service
Address
655 West Broadway, Suite 1900, San Diego, CA
Website
http://www.rgrdlaw.com/
Phone Number
619-231-1058
Robbins Geller Rudman & Dowd LLP as an Employer
Consumer vs. Employees
Robbins Geller Rudman & Dowd LLP scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Robbins Geller Rudman & Dowd LLP would recommend the brand to a friend. ENPS measures how likely Robbins Geller Rudman & Dowd LLP employees would recommend working at Robbins Geller Rudman & Dowd LLP to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
