45
NPS
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Robertshaw
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About Robertshaw's Brand
Robertshaw is a leading designer, engineer and manufacturer of product solutions to the white goods industry.
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Robertshaw NPS
Robertshaw's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Robertshaw's customers would recommend using the product based on a scale of -100 to 100.
Robertshaw Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Robertshaw NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2020 -50 | Aug 2020 | -50 |
Feb 2022 0 | Feb 2022 | 0 |
Oct 2023 25 | Oct 2023 | 25 |
Nov 2023 40 | Nov 2023 | 40 |
Dec 2023 49 | Dec 2023 | 49 |
Jan 2024 57 | Jan 2024 | 57 |
Jul 2024 63 | Jul 2024 | 63 |
Nov 2025 44 | Nov 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Robertshaw Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Robertshaw users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Robertshaw Product Quality
3.5/5
Robertshaw has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Robertshaw's overall Product Quality score rated by its users and customers.
Robertshaw Product Information
Robertshaw’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.robertshaw.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Robertshaw Pricing
Robertshaw ROI & Value For Money
3.6/5
Robertshaw has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Robertshaw Customer Satisfaction (CSAT)
Robertshaw Customer Satisfaction (CSAT) Score
75 / 100
Robertshaw has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Robertshaw Customer Service
3.6/5
Robertshaw has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Robertshaw's Customer Service
Address
1222 Hamilton Pkwy, Itasca, IL 60143
Website
http://www.robertshaw.com/
Phone Number
8659813168
Robertshaw as an Employer
3.3/5
Robertshaw has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Robertshaw scored a 45 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Robertshaw would recommend the brand to a friend. ENPS measures how likely Robertshaw employees would recommend working at Robertshaw to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 25% | Promoters |
|---|---|
| 33% | Passive |
| 42% | Detractors |
