60
NPS
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Rock-It Cargo
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About Rock-It Cargo's Brand
Rock-It Cargo provides freight forwarding and logistics services through air, land and sea for corporate events, live shows and more.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Rock-It Cargo NPS
Rock-It Cargo's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Rock-It Cargo's customers would recommend using the product based on a scale of -100 to 100.
Rock-It Cargo Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Rock-It Cargo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
May 2024 100 | May 2024 | 100 |
May 2025 50 | May 2025 | 50 |
Dec 2025 60 | Dec 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rock-It Cargo Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Rock-It Cargo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rock-It Cargo Product Quality
3.7/5
Rock-It Cargo has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Rock-It Cargo's overall Product Quality score rated by its users and customers.
Rock-It Cargo Product Information
Rock-It Cargo’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.rockitcargo.com
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Hardware and Devices
Media
Sports & Entertainment
Rock-It Cargo Pricing
Rock-It Cargo ROI & Value For Money
3.7/5
Rock-It Cargo has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Rock-It Cargo Customer Satisfaction (CSAT)
Rock-It Cargo Customer Satisfaction (CSAT) Score
75 / 100
Rock-It Cargo has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rock-It Cargo Customer Service
3.5/5
Rock-It Cargo has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Rock-It Cargo's Customer Service
Address
5438 West 104th Street, Los Angeles, CA
Website
http://www.rockitcargo.com
Phone Number
8032269715
Rock-It Cargo as an Employer
3.0/5
Rock-It Cargo has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Rock-It Cargo scored a 60 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Rock-It Cargo would recommend the brand to a friend. ENPS measures how likely Rock-It Cargo employees would recommend working at Rock-It Cargo to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
