60
NPS
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ROCKET SOFTWARE INC
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About ROCKET SOFTWARE INC's Brand
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
ROCKET SOFTWARE INC NPS
ROCKET SOFTWARE INC's Net Promoter Score (NPS) is a 60 with 60% Promoters, 40% Passives, and 0% Detractors. Net Promoter Score tracks whether ROCKET SOFTWARE INC's customers would recommend using the product based on a scale of -100 to 100.
ROCKET SOFTWARE INC Overall NPS
| 60% | Promoters |
|---|---|
| 40% | Passives |
| 0% | Detractors |
ROCKET SOFTWARE INC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
May 2023 66 | May 2023 | 66 |
Sep 2023 75 | Sep 2023 | 75 |
May 2024 60 | May 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ROCKET SOFTWARE INC Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of ROCKET SOFTWARE INC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ROCKET SOFTWARE INC Product Quality
3.2/5
ROCKET SOFTWARE INC has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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ROCKET SOFTWARE INC Product Information
ROCKET SOFTWARE INC’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
ROCKET SOFTWARE INC Pricing
ROCKET SOFTWARE INC ROI & Value For Money
4.2/5
ROCKET SOFTWARE INC has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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ROCKET SOFTWARE INC Customer Satisfaction (CSAT)
ROCKET SOFTWARE INC Customer Satisfaction (CSAT) Score
60 / 100
ROCKET SOFTWARE INC has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ROCKET SOFTWARE INC Customer Service
4.2/5
ROCKET SOFTWARE INC has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About ROCKET SOFTWARE INC's Customer Service
Address
Denver, CO
ROCKET SOFTWARE INC as an Employer
3.4/5
ROCKET SOFTWARE INC has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ROCKET SOFTWARE INC scored a 60 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of ROCKET SOFTWARE INC would recommend the brand to a friend. ENPS measures how likely ROCKET SOFTWARE INC employees would recommend working at ROCKET SOFTWARE INC to a friend.
Net Promoter Score
60
NPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
