-34
NPS
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Brand Page
Ross Aviation
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About Ross Aviation's Brand
Denver-based network of fixed based operations
Brand at a Glance
65%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Ross Aviation NPS
Ross Aviation's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Ross Aviation's customers would recommend using the product based on a scale of -100 to 100.
Ross Aviation Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Ross Aviation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Apr 2022 -60 | Apr 2022 | -60 |
Mar 2023 -33 | Mar 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ross Aviation NPS by Gender
Ross Aviation's NPS was rated 34 by Male customers on Comparably.
Male
34
Ross Aviation's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Ross Aviation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ross Aviation Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Ross Aviation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ross Aviation Customer Loyalty Score by Gender
Ross Aviation's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Ross Aviation Product Quality
2.7/5
Ross Aviation has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Ross Aviation Product Information
Ross Aviation’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.rossaviation.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Ross Aviation Product Quality
Ross Aviation's Product Quality score was rated highest by Male customers.
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Ranked Ross Aviation Product Quality the Highest
Ross Aviation Product Quality Score by Gender
Ross Aviation's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ross Aviation.
Male
3.8/5
Female
N/A
Ross Aviation Pricing
Ross Aviation ROI & Value For Money
3/5
Ross Aviation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Ross Aviation ROI
Ross Aviation's ROI score was rated highest by Male customers.
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Ranked Ross Aviation ROI the Highest
Ross Aviation ROI Score by Gender
Ross Aviation's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Ross Aviation Customer Satisfaction (CSAT)
Ross Aviation Customer Satisfaction (CSAT) Score
34 / 100
Ross Aviation has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ross Aviation Customer Service
2.9/5
Ross Aviation has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Ross Aviation's Customer Service
Address
3033 East First Avenue, Suite 815, Denver, CO
Website
http://www.rossaviation.com/
Phone Number
303-830-7700
Quick Insights into Ross Aviation Customer Service
Ross Aviation's Customer Service score was rated highest by Male customers.
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Ranked Ross Aviation Customer Service the Highest
Ross Aviation Customer Service Score by Gender
Ross Aviation's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ross Aviation.
Male
3.6/5
Female
N/A
Ross Aviation as an Employer
3.0/5
Ross Aviation has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Ross Aviation scored a -34 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Ross Aviation would recommend the brand to a friend. ENPS measures how likely Ross Aviation employees would recommend working at Ross Aviation to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
