6
NPS
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RoviSys
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About RoviSys' Brand
RoviSys provides systems integration for process control systems and manufacturing information solutions ranging from plant floor to full MES/MOM platforms.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
RoviSys NPS
RoviSys's Net Promoter Score (NPS) is a 6 with 53% Promoters, 0% Passives, and 47% Detractors. Net Promoter Score tracks whether RoviSys's customers would recommend using the product based on a scale of -100 to 100.
RoviSys Overall NPS
| 53% | Promoters |
|---|---|
| 0% | Passives |
| 47% | Detractors |
RoviSys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Oct 2022 43 | Oct 2022 | 43 |
Feb 2023 50 | Feb 2023 | 50 |
Sep 2023 60 | Sep 2023 | 60 |
Dec 2023 45 | Dec 2023 | 45 |
Jan 2024 33 | Jan 2024 | 33 |
Feb 2024 23 | Feb 2024 | 23 |
Sep 2024 29 | Sep 2024 | 29 |
Apr 2025 20 | Apr 2025 | 20 |
May 2026 13 | May 2026 | 13 |
Jun 2026 5 | Jun 2026 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RoviSys NPS by Gender
RoviSys's NPS was rated -100 by Male customers on Comparably.
Male
-100
RoviSys's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
RoviSys's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RoviSys Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of RoviSys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RoviSys Customer Loyalty Score by Gender
RoviSys's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
RoviSys Product Quality
3.3/5
RoviSys has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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RoviSys Product Information
RoviSys’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.rovisys.com
- Company Size
- 501-1,000 Employees
Industry
Chemicals
Quick Insights into RoviSys Product Quality
RoviSys's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked RoviSys' Product Quality.
Ranked RoviSys Product Quality the Highest
RoviSys Product Quality Score by Gender
RoviSys's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RoviSys.
Male
1.5/5
Female
N/A
RoviSys Pricing
RoviSys ROI & Value For Money
3.2/5
RoviSys has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into RoviSys ROI
RoviSys's ROI score was rated highest by Male customers.
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Ranked RoviSys ROI the Highest
RoviSys ROI Score by Gender
RoviSys's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RoviSys.
Male
1.5/5
Female
N/A
RoviSys Customer Satisfaction (CSAT)
RoviSys Customer Satisfaction (CSAT) Score
61 / 100
RoviSys has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RoviSys Customer Satisfaction
RoviSys's Customer Satisfaction score was rated highest by Male customers.
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Ranked RoviSys Customer Satisfaction the Highest
RoviSys Customer Satisfaction Score by Gender
RoviSys's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RoviSys.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
RoviSys Customer Service
3.2/5
RoviSys has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About RoviSys's Customer Service
Address
1455 Danner Dr, 1455 Danner Dr, Aurora, OH 44202
Website
http://www.rovisys.com
Phone Number
3305628600
Quick Insights into RoviSys Customer Service
RoviSys's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked RoviSys' Customer Service score.
Ranked RoviSys Customer Service the Highest
RoviSys Customer Service Score by Gender
RoviSys's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RoviSys.
Male
1.5/5
Female
N/A
RoviSys as an Employer
4.6/5
RoviSys has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RoviSys scored a 6 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of RoviSys would recommend the brand to a friend. ENPS measures how likely RoviSys employees would recommend working at RoviSys to a friend.
Net Promoter Score
6
NPS Score
| 53% | Promoters |
|---|---|
| 0% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 65% | Promoters |
|---|---|
| 15% | Passive |
| 20% | Detractors |
