-100
NPS
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Ruby Hospitality
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About Ruby Hospitality's Brand
We own and operate one-of-a-kind boutique hotels, Corporate Apartments, and entertainment venues.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Ruby Hospitality NPS
Ruby Hospitality's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Ruby Hospitality's customers would recommend using the product based on a scale of -100 to 100.
Ruby Hospitality Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Ruby Hospitality NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ruby Hospitality Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ruby Hospitality users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ruby Hospitality Product Quality
3.2/5
Ruby Hospitality has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ruby Hospitality's overall Product Quality score rated by its users and customers.
Ruby Hospitality Product Information
Ruby Hospitality’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Food and Beverages
Media
Sports & Entertainment
Ruby Hospitality Pricing
Ruby Hospitality ROI & Value For Money
3.2/5
Ruby Hospitality has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ruby Hospitality's overall ROI score rated by its users and customers.
Ruby Hospitality Customer Satisfaction (CSAT)
Ruby Hospitality Customer Satisfaction (CSAT) Score
50 / 100
Ruby Hospitality has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ruby Hospitality Customer Service
3.5/5
Ruby Hospitality has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ruby Hospitality's overall Customer Service score rated by its users and customers.
About Ruby Hospitality's Customer Service
Address
810 E 28th Ave, Spokane, WA
Website
http://www.rubyhospitality.com/
Phone Number
15095345805
Ruby Hospitality as an Employer
Consumer vs. Employees
Ruby Hospitality scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Ruby Hospitality would recommend the brand to a friend. ENPS measures how likely Ruby Hospitality employees would recommend working at Ruby Hospitality to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
