20
NPS
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S&C Electric
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About S&C Electric's Brand
S&C Electric Company is a global provider of equipment and services for electric power systems.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
S&C Electric NPS
S&C Electric's Net Promoter Score (NPS) is a 20 with 55% Promoters, 10% Passives, and 35% Detractors. Net Promoter Score tracks whether S&C Electric's customers would recommend using the product based on a scale of -100 to 100.
S&C Electric Overall NPS
| 55% | Promoters |
|---|---|
| 10% | Passives |
| 35% | Detractors |
S&C Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 57 | Sep 2023 | 57 |
Jan 2024 38 | Jan 2024 | 38 |
Feb 2024 45 | Feb 2024 | 45 |
Mar 2024 31 | Mar 2024 | 31 |
Apr 2024 29 | Apr 2024 | 29 |
Aug 2024 28 | Aug 2024 | 28 |
Jan 2025 26 | Jan 2025 | 26 |
Mar 2025 30 | Mar 2025 | 30 |
Jul 2025 25 | Jul 2025 | 25 |
Aug 2025 21 | Aug 2025 | 21 |
Nov 2025 23 | Nov 2025 | 23 |
May 2026 18 | May 2026 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
S&C Electric NPS by Gender
Female customers rated S&C Electric's NPS 200 points higher than Male customers.
Male
-100
S&C Electric's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
100
S&C Electric's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
S&C Electric Customer Reviews
Out of the 2 S&C Electric customer reviews 0 were positive and 2 were constructive. S&C Electric customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
S&C Electric Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of S&C Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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S&C Electric Customer Loyalty Score by Gender
Female customers rated S&C Electric's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of S&C Electric.
Male
70%
Yes
Female
100%
Yes
S&C Electric Product Quality
3.4/5
S&C Electric has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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S&C Electric Product Information
S&C Electric’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.sandc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing and Machinery
Quick Insights into S&C Electric Product Quality
S&C Electric's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked S&C Electric Product Quality the Highest
Ranked S&C Electric Product Quality the Lowest
S&C Electric Product Quality Score by Gender
Female customers rated S&C Electric's Product Quality score 2.3 stars higher than Male customers.
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Male
2.3/5
Female
4.6/5
S&C Electric Pricing
S&C Electric ROI & Value For Money
3.2/5
S&C Electric has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into S&C Electric ROI
S&C Electric's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked S&C Electric ROI the Highest
Ranked S&C Electric ROI the Lowest
S&C Electric ROI Score by Gender
Female customers rated S&C Electric's ROI score 3 stars higher than Male customers.
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Male
1.8/5
Female
4.8/5
S&C Electric Customer Satisfaction (CSAT)
S&C Electric Customer Satisfaction (CSAT) Score
52 / 100
S&C Electric has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into S&C Electric Customer Satisfaction
S&C Electric's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked S&C Electric Customer Satisfaction the Highest
Ranked S&C Electric Customer Satisfaction the Lowest
S&C Electric Customer Satisfaction Score by Gender
Female customers rated S&C Electric's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of S&C Electric.
34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
S&C Electric Customer Service
3/5
S&C Electric has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About S&C Electric's Customer Service
Address
6601 North Ridge Blvd, Chicago, IL 60626
Website
https://www.sandc.com/
Quick Insights into S&C Electric Customer Service
S&C Electric's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked S&C Electric Customer Service the Highest
Ranked S&C Electric Customer Service the Lowest
S&C Electric Customer Service Score by Gender
Female customers rated S&C Electric's Customer Service score 3.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of S&C Electric.
Male
1.5/5
Female
4.8/5
S&C Electric as an Employer
3.7/5
S&C Electric has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
S&C Electric scored a 20 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of S&C Electric would recommend the brand to a friend. ENPS measures how likely S&C Electric employees would recommend working at S&C Electric to a friend.
Net Promoter Score
20
NPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 39% | Promoters |
|---|---|
| 21% | Passive |
| 40% | Detractors |
