0
NPS
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S.P. Richards
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About S.P. Richards' Brand
"S. P. Richards is a provider of sales and marketing programs, online content, search tools and other business products."
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
S.P. Richards NPS
S.P. Richards's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether S.P. Richards's customers would recommend using the product based on a scale of -100 to 100.
S.P. Richards Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
S.P. Richards NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
May 2021 -100 | May 2021 | -100 |
Jun 2023 -33 | Jun 2023 | -33 |
Jul 2023 -20 | Jul 2023 | -20 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -15 | Nov 2023 | -15 |
Mar 2024 0 | Mar 2024 | 0 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
S.P. Richards NPS by Gender
S.P. Richards's NPS was rated 75 by Male customers on Comparably.
Male
75
S.P. Richards's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
S.P. Richards's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
S.P. Richards NPS by Ethnicity
S.P. Richards's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
S.P. Richards NPS by Age
S.P. Richards's NPS was rated 100 points by customers ages 18-25 on Comparably.
S.P. Richards Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of S.P. Richards users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
S.P. Richards Customer Loyalty Score by Gender
S.P. Richards's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of S.P. Richards.
Male
78%
Yes
Female
N/A
Yes
S.P. Richards Customer Loyalty Score by Ethnicity
S.P. Richards's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of S.P. Richards.
70
out of 100
Caucasian
S.P. Richards Customer Loyalty Score by Age
S.P. Richards's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of S.P. Richards.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
S.P. Richards Product Quality
3.7/5
S.P. Richards has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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S.P. Richards Product Information
S.P. Richards’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.sprichards.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into S.P. Richards Product Quality
S.P. Richards's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked S.P. Richards' Product Quality.
Ranked S.P. Richards Product Quality the Highest
S.P. Richards Product Quality Score by Gender
S.P. Richards's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of S.P. Richards.
Male
4.7/5
Female
N/A
S.P. Richards Product Quality Score by Ethnicity
S.P. Richards's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of S.P. Richards.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
S.P. Richards Product Quality Score by Age
S.P. Richards's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of S.P. Richards.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
S.P. Richards Pricing
S.P. Richards ROI & Value For Money
3.9/5
S.P. Richards has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into S.P. Richards ROI
S.P. Richards's ROI score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked S.P. Richards' ROI score.
Ranked S.P. Richards ROI the Highest
S.P. Richards ROI Score by Gender
S.P. Richards's ROI score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of S.P. Richards.
Male
4.9/5
Female
N/A
S.P. Richards ROI Score by Ethnicity
S.P. Richards's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of S.P. Richards.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
S.P. Richards ROI Score by Age
S.P. Richards's ROI score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of S.P. Richards.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
S.P. Richards Customer Satisfaction (CSAT)
S.P. Richards Customer Satisfaction (CSAT) Score
100 / 100
S.P. Richards has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into S.P. Richards Customer Satisfaction
S.P. Richards's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked S.P. Richards' Customer Satisfaction.
Ranked S.P. Richards Customer Satisfaction the Highest
S.P. Richards Customer Satisfaction Score by Gender
S.P. Richards's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of S.P. Richards.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
S.P. Richards Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
S.P. Richards' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of S.P. Richards.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
S.P. Richards Customer Satisfaction Score by Age
S.P. Richards's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of S.P. Richards.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
S.P. Richards Customer Service
3.7/5
S.P. Richards has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock S.P. Richards' overall Customer Service score rated by its users and customers.
About S.P. Richards's Customer Service
Address
Smyrna, GA
Website
http://www.sprichards.com/
Quick Insights into S.P. Richards Customer Service
S.P. Richards's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked S.P. Richards' Customer Service score.
Ranked S.P. Richards Customer Service the Highest
S.P. Richards Customer Service Score by Gender
S.P. Richards's Customer Service score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of S.P. Richards.
Male
4.9/5
Female
N/A
S.P. Richards Customer Service Score by Ethnicity
S.P. Richards's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of S.P. Richards.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
S.P. Richards Customer Service Score by Age
S.P. Richards's Customer Service score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of S.P. Richards.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
S.P. Richards as an Employer
2.5/5
S.P. Richards has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
S.P. Richards scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of S.P. Richards would recommend the brand to a friend. ENPS measures how likely S.P. Richards employees would recommend working at S.P. Richards to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 26% | Promoters |
|---|---|
| 15% | Passive |
| 59% | Detractors |
