34
NPS
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S&S Activewear
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About S&S Activewear's Brand
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
S&S Activewear NPS
S&S Activewear's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether S&S Activewear's customers would recommend using the product based on a scale of -100 to 100.
S&S Activewear Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
S&S Activewear NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
May 2022 0 | May 2022 | 0 |
May 2023 33 | May 2023 | 33 |
Sep 2023 50 | Sep 2023 | 50 |
Apr 2024 33 | Apr 2024 | 33 |
May 2024 43 | May 2024 | 43 |
Nov 2024 37 | Nov 2024 | 37 |
Jun 2025 33 | Jun 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
S&S Activewear NPS by Gender
S&S Activewear's NPS was rated 75 by Female customers on Comparably.
Female
75
S&S Activewear's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Male
N/A
S&S Activewear's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
S&S Activewear NPS by Ethnicity
S&S Activewear's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
S&S Activewear Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of S&S Activewear users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
S&S Activewear Customer Loyalty Score by Gender
S&S Activewear's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
S&S Activewear Customer Loyalty Score by Ethnicity
S&S Activewear's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of S&S Activewear.
100
out of 100
Caucasian
S&S Activewear Product Quality
3.5/5
S&S Activewear has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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S&S Activewear Product Information
S&S Activewear’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.ssactivewear.com
- Company Size
- 501-1,000 Employees
Quick Insights into S&S Activewear Product Quality
S&S Activewear's Product Quality score was rated highest by Female customers.
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Ranked S&S Activewear Product Quality the Highest
S&S Activewear Product Quality Score by Gender
S&S Activewear's Product Quality score was rated 4.7 by Female customers on Comparably.
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Female
4.7/5
Male
N/A
S&S Activewear Product Quality Score by Ethnicity
S&S Activewear's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of S&S Activewear.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
S&S Activewear Pricing
S&S Activewear ROI & Value For Money
3.8/5
S&S Activewear has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into S&S Activewear ROI
S&S Activewear's ROI score was rated highest by Female customers.
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Ranked S&S Activewear ROI the Highest
S&S Activewear ROI Score by Gender
S&S Activewear's ROI score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
S&S Activewear ROI Score by Ethnicity
S&S Activewear's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of S&S Activewear.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
S&S Activewear Customer Satisfaction (CSAT)
S&S Activewear Customer Satisfaction (CSAT) Score
88 / 100
S&S Activewear has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into S&S Activewear Customer Satisfaction
S&S Activewear's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked S&S Activewear Customer Satisfaction the Highest
S&S Activewear Customer Satisfaction Score by Gender
S&S Activewear's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of S&S Activewear.
100 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
S&S Activewear Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
S&S Activewear's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of S&S Activewear.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
S&S Activewear Customer Service
4/5
S&S Activewear has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About S&S Activewear's Customer Service
Address
Bolingbrook, IL
Website
https://www.ssactivewear.com
Quick Insights into S&S Activewear Customer Service
S&S Activewear's Customer Service score was rated highest by Female customers.
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Ranked S&S Activewear Customer Service the Highest
S&S Activewear Customer Service Score by Gender
S&S Activewear's Customer Service score was rated 4.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of S&S Activewear.
Female
4.7/5
Male
N/A
S&S Activewear Customer Service Score by Ethnicity
S&S Activewear's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of S&S Activewear.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
S&S Activewear as an Employer
Consumer vs. Employees
S&S Activewear scored a 34 for Net Promoter Score and a -65 for Employee Net Promoter Score. NPS gauges how likely a customer of S&S Activewear would recommend the brand to a friend. ENPS measures how likely S&S Activewear employees would recommend working at S&S Activewear to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-65
eNPS Score
| 16% | Promoters |
|---|---|
| 3% | Passive |
| 81% | Detractors |
