0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SAG AFTRA
Marketing or Exec? Claim Your Free Account
About SAG AFTRA's Brand
SAG-AFTRA is an American labor union that aims to secure the rights of media professionals.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
SAG AFTRA NPS
SAG AFTRA's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether SAG AFTRA's customers would recommend using the product based on a scale of -100 to 100.
SAG AFTRA Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
SAG AFTRA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SAG AFTRA Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of SAG AFTRA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SAG AFTRA Product Quality
2.6/5
SAG AFTRA has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SAG AFTRA's overall Product Quality score rated by its users and customers.
SAG AFTRA Product Information
SAG AFTRA’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.sagaftra.org/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
SAG AFTRA Pricing
SAG AFTRA ROI & Value For Money
2.8/5
SAG AFTRA has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SAG AFTRA's overall ROI score rated by its users and customers.
SAG AFTRA Customer Satisfaction (CSAT)
SAG AFTRA Customer Satisfaction (CSAT) Score
67 / 100
SAG AFTRA has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SAG AFTRA Customer Service
2.8/5
SAG AFTRA has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SAG AFTRA's overall Customer Service score rated by its users and customers.
About SAG AFTRA's Customer Service
Address
5757 Wilshire Blvd., 7th Floor, Los Angeles, CA
Website
http://www.sagaftra.org/
Phone Number
3235496689
SAG AFTRA as an Employer
3.0/5
SAG AFTRA has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
SAG AFTRA scored a 0 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of SAG AFTRA would recommend the brand to a friend. ENPS measures how likely SAG AFTRA employees would recommend working at SAG AFTRA to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
